This is so late but I'm writing it anyway. I lived at Alta Surf back in 2011 (if memory serves me correctly). It was my friend, girlfriend, and I that moved in together sharing a 2 bedroom 2 bath place. The place was nice, really nice in fact for the price. We lived on the 3rd floor which sucked but whatever, I knew that.
The troubles started when the electrical outlets on an entire wall of the apartment didn't work. From the dining area all the way to the sun room. Couldn't plug anything into the outlets. We had to run extension cords and daisy chain power strips to get power over there. I went into the office to request maintenance, the first they sent someone out he said the wall wouldn't "support" such a huge power draw. So I asked..."why can the other wall support it then?" I mean, a TV and 2 computers isn't "huge" imo. Well it wasn't fixed so I went back and told them I needed it fixed. They sent someone else who fixed it, finally after about a month. They had this policy of "if your maintenance issue isn't fixed in so many days we'll deduct X amount from your rent." Yeah right, that shit didn't happen.
The next thing was the AC went out multiple times during the summer. EVERY SINGLE TIME the maintenance man was PISSED. He was pretty rude, like I fucked the AC up on purpose, yeah because I want to live in a sauna. Apparently there was some problem with a nut inside the thing coming loose. He tried to show me how to open the thing up to fix it. How about no, how about I call you to do your job..you know, the one you're paid to do?
The other thing is their shady practices upon move out. I moved to Texas with my girlfriend and my roommate was left to finalize everything with the apartment. There really shouldn't be anything left to do, you pay the last months rent and leave the place clean, right? Nope. Aparently, the apartment wasn't left clean enough for them so they wanted to charge $450 for something. Well instead of letting us know they just sent the damn thing to collections. No phone call. No email. No letter (could've sent it to the apartment address, forwarding was set up). The collections people call and say I owe them $450 for Alta Surf, I ask them to show me what for, they don't have any pictures or anything. Guess who took pictures before they left? My roommate did, that's who. Guess who isn't getting $450? The "debt" collectors, that's who.
You people need to stop with you shitty practices seriously. If there is a problem you need to give people at LEAST 30 days to comply or dispute your accusations. You also need to itemize ANY and ALL repairs, cleans, or modifications done when tenants leave. Just because tenants don't walk through a place with you at the end of the lease doesn't give you licenses to charge them for whatever the hell you want. Especially not without proof!
Granted, things could be totally different now, I lived there a long time ago. read more