I am extremely frustrated with this apartment and the way management has handled our refrigerator issue. I can honestly say that I will NEVER live here again, and I would never recommend these apartments to anyone.
We have been dealing with a refrigerator that does not properly cool for almost an entire year. Think about that--almost a YEAR dealing with a basic appliance that is supposed to be provided and maintained by the property. We have had to throw away groceries only days after buying them because the refrigerator stops working.
Every time maintenance comes, we are left waiting for weeks, only to be told that we are somehow using the refrigerator incorrectly or doing something wrong. They get it working temporarily, we think the problem is finally solved, and then shortly after, it stops working again. On some occasions, we were told we had to wait nearly THREE WEEKS for an LG specialist. Meanwhile, our food is going bad and we are the ones paying for it.
We even asked for a small temporary refrigerator so we could at least save some of our groceries while this ongoing problem was being addressed. That request was denied. We also asked management for some type of rent relief, discount, or reasonable accommodation because of the inconvenience and money we have continuously lost, and we couldn't even get a response.
This is completely unacceptable. A refrigerator should not take almost a year to fix or replace. The constant back-and-forth, waiting weeks for maintenance, losing groceries, and receiving little to no meaningful response from management has been beyond frustrating.
I would strongly advise anyone considering living here to think twice. If management cannot properly handle something as basic as a refrigerator, I would hate to imagine how they would handle a more serious issue.
We have gathered all the necessary documentation, including records of the maintenance requests, communications, and the losses we have experienced throughout this situation. We are taking this matter seriously, and management should expect to hear from my attorney soon. read more