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East Coast HOA Management

3.7 (3 reviews)

Services - East Coast HOA Management

Property management

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7 months ago

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1 year ago

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Match Property Managers

Match Property Managers

(16 reviews)

Match Property review:…read more I was optimistic within this management company. I had moved into my unit in Surfside Beach, SC on March 27th, 2025. Morgan was aiding me at the time and was very wonderful during the inquiring process. I did not receive a walk through however she was able to let me check out the property. I build homes for a living and have walked through inspections. I didn't notice any major attention issues. However, the housekeeping was below sub par. A few days later I noticed a water spot after a large rain. (Thinking maybe the roof was leaking.) Turns out the AC units draining system was not professionally installed. I had contacted Morgan to get maintenance. She was very adept to communication. However, the maintenance team was lacking luster and not reactive at all. After a few days I had repaired it myself and communicated that to her. Maintenance showed up the next day to resolve the issue; however, I informed him I had already repaired it. I did notify him that there was water damage on the sheet rock just below the unit next to the air return ventilation. He assured me that he would repair the water damaged spot and repaint. I waited a few weeks, then a month passed and there was no communication. Had inquired a couple of months later with Morgan. She informed me she did not work there any longer. Flash forward to November 11th, 2025. I had been out of town due to work for a few weeks. Returning back to my unit, finding out my stove had not been working as it threw an error code. I had informed the company, and they stated they would send someone out to check it out and repair or replace. A week went by with no communication, and I reached out again. They informed me they had reached out to the actual owner of the unit. This process went on for over a month. No stove, causing expenses to prepare food elsewhere or order out. This was finally resolved close to Christmas. During this time, I was unable to make a rental payment and asked to postpone but no response so I was charged $175.62 in late fees. I had reached out to the owner, Mr. Leopard. After some back and forth dialect he had stated the company does not discount rent for the next month or refund late fees and it would come out of his pocket. However, I have not received that reimbursement. The new point of contact Sarah when she was asked by myself when I get my security deposit back, she stated I never paid one. However, around an hour later she stated she made a mistake. I am thankful she rechecked her sources. However, had she not I would be out that as well as the $175.62 in late fees for the month of December. She did inform me a cleaning fee would be assessed upon moving out. However, the unit wasn't what I would call clean, nor would my family who owns a cleaning company state the same. I could justify paying a cleaning fee out of my security deposit upon moving out had the unit been deep cleaned before coming in back in March. However, I can't justify making someone pay a cleaning fee for a basic surface level clean that is well below standard. The company may be great for some, and they may go above and beyond. However, I did not receive that treatment. Companies are built mainly on customer service and constant lines of communication. My advice as a former operations manager for a multibillion-dollar company. Invest in a training program. Doesn't have to be 6 sigma but a training session with a high-level focus of in-depth communication, team building, and conflict resolution. I do not know Mr. Leopard and I myself have read almost every review on here just to criticize but never offer a solution or advice on how to progress forward. Yes, I will share my negative experience. However, I still had a roof over my head every night. I believe the owner's heart is in the company and I am sure the workload is high level for him. However, the team he has around him needs to be evaluated on many various aspects. I do wish the company success.

Terrible in communication and dealing with the people that rent through them. You can never get a…read moreresponse after hours and a call back from them. I would not recommend them to any home, Condo, or property owner looking to rent their property. They are very unprofessional.

Lease Myrtle Beach By Strand Management Group - Strand Management Office

Lease Myrtle Beach By Strand Management Group

(14 reviews)

They r a rental company for a unit in the same building at a friend's condo. They ILLEGALLY called…read moreSantee Cooper to get the power turned off to the unit without contacting Waccamaw management. Needless to say, when I confronted Megan about this...her reply was Monica at Waccamaw knew. Waccamaw management doesn't have anyone w that name there, but nice try! (She said I was yelling, my reply "I'm not yelling I'm literally saying something u are upset with because u don't want to hear the truth and u don't like what I am saying." ...I can yell if she wants but I'm Italian, she doesn't want that, and I prefer not to because it gets u nowhere, when her boss listens to the recording or whoever she answers to, they can hear it for themselves, she lies!) Next time say Karen or Kelly, u might have better luck as they r more common names than Monica. After exhausting some time to figure out what happened. Santee Cooper was TOLD by this company that they were the management company for the entire complex, and they allowed all 8 units in one building to be shut down. Why did they circumvent Waccamaw u ask? Because they would not have gotten confirmation fast enough to make the appointment with Santee, she didn't care about the other 7 units not being notified or having ANY electric on the coldest day of the year so far. (Under 30 and frost everywhere, u turn off power to people with animals and kids?) And you didn't even have any permission from Waccamaw to do this!!!! Do better. Take accountability say you are sorry and do not repeat the horrible behavior you did. I contacted both Waccamaw and Santee Cooper. They are making sure that your company can never do this again to another person. And if they don't, and I hear this happening again, it shows a pattern of behavior that does not care about anyone else but their unit. Looking at the reviews tells me everything I need to know. Do better or don't work in that industry. But you are the reason why people have slumlords or why people complain constantly about rental units. You do not care about the people you do not care about the unit or anyone else in the building. Do better. Megan Nassio or however it is, Siri couldn't even translate ur last name lol, why? Because u purposefully disguised ur last name on the answering machine. Yes all calls are recorded on both lines, remember that. Everyone's phones can record now. Smh do better!

Horrible company, Rude, Rude, Rude. Had a bad experience with them over the phone regarding a…read morerental property they had advertised. Again, RUDE. Do not even bother with them its a poorly run business. And apparently Shady. Beware.

Casago

Casago

(31 reviews)

The room was as pictured. The parking was the only problem, but we understood being that Sea Mist…read moreis not affiliated with the independent owner, so they have no control. Other than that we had a great stay, got to wake up to the beautiful sun rise and beach! We will go back again. The host were great. They responded right back when we reached out to them. Thanks

This is for their Tampa Airbnb location!…read more This was hands down one of the worst Airbnb experiences I've ever had, and it all started the moment we arrived. We checked in at 10 p.m. and the property was filthy and clearly not cleaned or ready for guests. This is the entire reason for everything that followed. Immediately upon arrival, we called and messaged to report the condition of the unit. Instead of a prompt solution, we were told they were "working on it" and then left waiting for hours with no real updates or action. I called repeatedly and spoke with three different people, all of whom claimed they could not reach the actual owner of the property to explain the situation. We were left sitting outside of a dirty unit late at night, being told solutions were coming when in reality nothing was being done. We were left in limbo until 3 a.m. with zero resolution. At that point, we had no choice but to book accommodations elsewhere. This resulted in over $400 in unexpected expenses due to their gross negligence. We were explicitly told that these expenses would be covered and compensated by the owner, and I have this in writing. Fast forward to 10 a.m. the next morning, I didn't receive a call, only a text, asking if we wanted to return to the property if they cleaned it then. That is 12 hours later. Completely unacceptable. We explained that we had already secured other accommodations because we were left with no choice. Despite their promise to cover our expenses, they completely denied it afterward, showing a total lack of integrity and accountability. No guest should ever experience this level of negligence, poor communication, and dishonesty. I truly wouldn't wish this experience on my worst enemy. I will never book with this host/company again, and honestly, they should not be operating on Airbnb at all.

East Coast HOA Management - propertymgmt - Updated May 2026

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