Garden City realty was great to work with. We had issues with the property and they sent Buddy…read moreJustice to help us he was great!

This is no reflection on the owner of the property because I don't think GCR notified them…read more.. This is a health concern We arrived on Sat for our vacation to Garden City that we make a tradition every year. Upon arrival to our rental we realized the refrigerator and freezer were not getting cold. We had purchased groceries before our arrival and thought nothing of it and it probably just take a while. Got up Sunday morning and everything we have placed in the freezer was thawed. Contacted GCR and was told they would send someone out to check it. The guy came checked it and said if it didn't make ice to call him back because he had been called on this before. It didn't get fixed and we had to throw out all the food we had purchased ( 100's of dollars ). Called again Sunday night after hours to the emergency line and was told all they could do was bring a cooler with ice and get a small apartment size one. That didn't happen until Tuesday afternoon and by that time all of our groceries had to be thrown out. We had to wait overnight for the small refrigerator to cool down bought more groceries only to realize Wednesday it wasn't staying cold enough to properly store food at a safe temperature. Contacted them again and was told I was being rude and disrespectful because I had been asking to have a working refrigerator at a property I paid 10,000 for the week for. Another technician just left and checked the readings which match the photos and said he hated it but there was nothing he could do. I was nice Sunday Monday and Tuesday but by Wednesday I was done. This has caused so much frustration over something as simple as a new refrigerator that it has taken away from what was supposed to be to be a relaxing stress free vacation. And the fact that they really don't care and don't do everything to try to make it right is what is even more frustrating. So now it's going to be more money because I guess we have to eat out every meal now can't even store a gallon of milk safely This is a safety issue that we have no place to properly store food and have to deal with a rude "manager" which seems to be the case with the other reviews in here.

I contacted our property manager on a holiday with an issue. She wasted no time taking care of…read moregetting information out to all our residents. Service like this is more than appreciated and hard to find now days. I highly recommend FSR for any property management needs!

If I could do a negative number I would. The absolute worst organization I have dealt with. I…read morewill be complaining to my HOA, and rally for a different management company. There is no hope for this organization.

This company has no customer service skills at all. they were very communicative at the very…read morebeginning. I spoke to Susan asked about 4 rentals they had posted on Zillow I was asked to send my ID and I did and then nothing.. I am okay that people have different perspectives but it seemed discriminatory that right after they received my ID with my very brown face communication stopped. Very unprofessional and then when I texted them this statement someone called conventionally and said all the apartments have been rented but that should have been done initially.

THE ABSOLUTE WORST OF THE WORST!!!!!!! Unbelievable disrespect by "PMIC" Susan and her "partner"…read morewho doesn't even try to diagnose or fix a maintenance issue. Do not expect repairs to happen, even an AC in the middle of summer and no heat in January!! Mold and holes in the walls from leaks. If you submit requests you will get locked out of your account entirely, and when you ask what happened, you'll be told "the system thought it was spam." It's Buildium y'all- that isn't a thing. Worst experience of my life, and I BEG anyone trying to find a rental to please go elsewhere and save yourself so much life bc these people literally cost me a year of more than money could buy. Stress to the max, don't do it!!!!

I have used this property management company for 2 years now and they are wonderful! Both Lori's in…read morethe office are great and Lori Orlowske is always on top of it with a great sense of humor! Chris is also quick to respond to you when it's after hours. If I could give them 6 stars I would!

From the owner: Property Management Annual and Vacation Rentals…read moreLeasing Agreements Property Location And Analysis Preventative and Corrective Maintenance

As a project manager for a large convenience store chain I have used this crew for many years for…read moresmall jobs to complete store remodeling and truly appreciate the communication, honesty and finished product. Great crew!

From the owner: Convenience store remodeling read more

Be assured that when you hire the Van Sants your home will be well taken care of. Buddy discovered…read morea plumbing issue that needed to be addressed while the house was vacant. He took care of it right away and made sure the rest of the home was safe and sound. Professional, friendly and reliable -I highly recommend Van Sant Home Watch!!

From the owner: As graduates of The Home Watch Academy and certified Home Watch Reporters, Geri-Lynn and her…read morehusband, Buddy, know how crucial it is to protect your investment. The combination of our extensive experience in the construction industry, technology expertise, and a personal family-owned touch provide Van Sant Home Watch a strong foundation to watch over your property when you are not there. As certified Home Watch Reporters are background checked, fully insured, and bonded. Serving all of Horry County.

Chrissy Weiss (and Joe) were an amazing team! They took the time to listen to what we were looking…read morefor and found us the perfect home. They were quick to respond with any questions we had and explained the process to it went smoothly. If you are in the market to buy or sell, you've come to the right place. I would highly recommend using Chrissy (and Joe), they will do all the homework for you and get you in your perfect home! You'll thank me later!

Ryan Korros and his team are amazing. They treated our little condo with the same effort and…read moreenlisted the same resources they would have for an expensive oceanfront house. I highly recommend this team.

After driving almost 9 hours, my family and I arrive to the unit, somewhat early. Wasn't a problem,…read morethe keypad code worked and we were able to get in. When we walked in it felt unusually hot, even for a unit that had been possibly vacant for a day or 2. I went to turn down the air and saw that house was 86 degrees inside and there was an error message on the screen. Upstairs it was 89 degrees and the screen said "low battery." We immediately called the property company and they sent someone out to look at the unit. He was unable to fix it and stated they would get the HVAC company out as soon as they could "it should only take an hour, 2 at the most! This happend just this last Thursday and it was the board that needed fixed." Hmmm so there have already been issues? Interesting. An hour later someone comes to the door with a window unit. We asked him how long it would be, " between 4 and 5 hours." Called company manager, Leslie, back, told her the situation, polite woman but no help at all. "According to the rental agreement, you must give us the chance to remedy the situation. We are unable to move you at this time and unable to give you any other options." She states she was the property's manager and there was no one else we could speak with. So there we sat, in an 86 degree house, with little kids, waiting for the HVAC team to get there whenever that was "may be a while since it is after hours." No "I'm truly sorry for your inconvenience, let me work on something to expedite the situation or fix the problem by moving you." Zero customer service. Zero help. Only reason I gave 2 stars was because it was clean and the house was as advertised (except the air conditioning.)

This was one of the worst experiences we have had while renting a property. When we arrived the…read morehouse was dirty, sheets were dirty with hairs and bugs on them. The showers had pubic hairs left from the previous renters. We contacted customer service right away. They sent someone to come and reclean and replace the sheets. Upon bedtime we realized that they actually didn't reclean or changed the sheets. We had multiple beds with out sheets as well. We contacted customer service again, and they said they couldn't fix it until the morning. In the morning we received a text saying new sheets would be dropped off. By 5 that evening no sheets had been delivered. Contacted them again and it took another hour for them to finally agree to drop off sheets, (mind you they were not the correct sizes), and they only dropped them off because we threatened lawyers. Do not rent through this company!

NO STARS! The NJ office is terribly unprofessional…read more Favoritism, no discussions, no communication, rude Stay away from buying or renting in any community managed by this company. Terrible Terrible management company.