Match Property review:…read more I was optimistic within this management company. I had moved into my unit in Surfside Beach, SC on March 27th, 2025. Morgan was aiding me at the time and was very wonderful during the inquiring process. I did not receive a walk through however she was able to let me check out the property. I build homes for a living and have walked through inspections. I didn't notice any major attention issues. However, the housekeeping was below sub par. A few days later I noticed a water spot after a large rain. (Thinking maybe the roof was leaking.) Turns out the AC units draining system was not professionally installed. I had contacted Morgan to get maintenance. She was very adept to communication. However, the maintenance team was lacking luster and not reactive at all. After a few days I had repaired it myself and communicated that to her. Maintenance showed up the next day to resolve the issue; however, I informed him I had already repaired it. I did notify him that there was water damage on the sheet rock just below the unit next to the air return ventilation. He assured me that he would repair the water damaged spot and repaint. I waited a few weeks, then a month passed and there was no communication. Had inquired a couple of months later with Morgan. She informed me she did not work there any longer. Flash forward to November 11th, 2025. I had been out of town due to work for a few weeks. Returning back to my unit, finding out my stove had not been working as it threw an error code. I had informed the company, and they stated they would send someone out to check it out and repair or replace. A week went by with no communication, and I reached out again. They informed me they had reached out to the actual owner of the unit. This process went on for over a month. No stove, causing expenses to prepare food elsewhere or order out. This was finally resolved close to Christmas. During this time, I was unable to make a rental payment and asked to postpone but no response so I was charged $175.62 in late fees. I had reached out to the owner, Mr. Leopard. After some back and forth dialect he had stated the company does not discount rent for the next month or refund late fees and it would come out of his pocket. However, I have not received that reimbursement. The new point of contact Sarah when she was asked by myself when I get my security deposit back, she stated I never paid one. However, around an hour later she stated she made a mistake. I am thankful she rechecked her sources. However, had she not I would be out that as well as the $175.62 in late fees for the month of December. She did inform me a cleaning fee would be assessed upon moving out. However, the unit wasn't what I would call clean, nor would my family who owns a cleaning company state the same. I could justify paying a cleaning fee out of my security deposit upon moving out had the unit been deep cleaned before coming in back in March. However, I can't justify making someone pay a cleaning fee for a basic surface level clean that is well below standard. The company may be great for some, and they may go above and beyond. However, I did not receive that treatment. Companies are built mainly on customer service and constant lines of communication. My advice as a former operations manager for a multibillion-dollar company. Invest in a training program. Doesn't have to be 6 sigma but a training session with a high-level focus of in-depth communication, team building, and conflict resolution. I do not know Mr. Leopard and I myself have read almost every review on here just to criticize but never offer a solution or advice on how to progress forward. Yes, I will share my negative experience. However, I still had a roof over my head every night. I believe the owner's heart is in the company and I am sure the workload is high level for him. However, the team he has around him needs to be evaluated on many various aspects. I do wish the company success.

Terrible in communication and dealing with the people that rent through them. You can never get a…read moreresponse after hours and a call back from them. I would not recommend them to any home, Condo, or property owner looking to rent their property. They are very unprofessional.

Be assured that when you hire the Van Sants your home will be well taken care of. Buddy discovered…read morea plumbing issue that needed to be addressed while the house was vacant. He took care of it right away and made sure the rest of the home was safe and sound. Professional, friendly and reliable -I highly recommend Van Sant Home Watch!!

From the owner: As graduates of The Home Watch Academy and certified Home Watch Reporters, Geri-Lynn and her…read morehusband, Buddy, know how crucial it is to protect your investment. The combination of our extensive experience in the construction industry, technology expertise, and a personal family-owned touch provide Van Sant Home Watch a strong foundation to watch over your property when you are not there. As certified Home Watch Reporters are background checked, fully insured, and bonded. Serving all of Horry County.

The dues are greater than $400 per month - for what? Cleaning elevator, garbage drop, cut small…read moreamout of grass, feed the ducks and birds, water for "free" !!!

This property Mangement Company Has a very High Standards for its properties. Billy is very…read moreDedicated on keeping everything to top Notch. I have worked with him on many projects for several years. I highly recommend this company, He will take care of it.

I have used this property management company for 2 years now and they are wonderful! Both Lori's in…read morethe office are great and Lori Orlowske is always on top of it with a great sense of humor! Chris is also quick to respond to you when it's after hours. If I could give them 6 stars I would!

From the owner: Property Management Annual and Vacation Rentals…read moreLeasing Agreements Property Location And Analysis Preventative and Corrective Maintenance

Myself, along with 2 other Moms and our daughters, had the unfortunate experience of dealing with…read morethis man, while on a trip to SC for softball prospect camp at Coastal Carolina. Upon arrival (late evening), my daughter went to use the guest bathroom, and spotted a cockroach on the wall of the shower. She called me to come into the bathroom to kill it, and of course I took a video of the cockroach. Those suckers move fast! Although we valiantly killed and flushed the roach (which prop mgr insists was a palmetto bug-righhhhht), we ended up coming across 2 more (1 in the kitchen & 1 in the guest bedroom), that we couldn't vanquish in time. Needless to say, we were grossed out. Everyone knows there's never just a couple of cockroaches, and we weren't keen on hanging with "La Familia Cucaracha" all weekend. Although we wanted to leave immediately, we reluctantly decided to stay, mainly due to the fact that it was late at night and our girls had to be at Coastal Carolina Prospect Camp early in the morning. By now it was after 12, so out of respect we waited until first thing the next morning to reach out to Will (the prop mgr). At that time, we advised him we couldn't continue our stay, due to the roaches. Will immediately dismissed our claims (even though we sent him photos & videos), and told me he would only refund $146 out of the $485 + $35 (insurance) that we had paid, which made no sense. I told him that he could subtract a third of the total cost of the stay, and refund the rest- very fair considering the circumstances. At that point the phone "magically" disconnected. He then proceeded to text me that he wasn't refunding a penny and "wished me luck" in getting any money back. So here I am, taking the time to write this honest review, in the hopes it saves the next person. Had we not had this issue, we would have gladly stayed, as it was conveniently close to Coastal Carolina. There are plenty of other options within the community though, so do yourself a favor and choose one of those... or take the risk of dealing with this man and the roaches. We will not be getting a refund due to his extreme unprofessionalism, so I will now spend a little time each day sharing our experience. *Edited to add that we also had issues with the water pressure and drainage (see videos), however, those could have been remediated during our stay. Spraying for roaches during our stay in the unit, was not an option- I'll pass on us breathing in poison all weekend. Not a big fan of cancer, thanks Will!

I've never met someone as unprofessional as this man. There was a misunderstanding about checkout…read moretime (it was listed wrong), and he came into the rented condo without identifying himself, saw that we were still packing and we told him we'd be out in an hour, and he told us we needed to "leave NOW!" He made us feel incredibly unsafe and then literally called the police, lied to them about the situation, and brought an officer to the door. We told the officer our listing said we could checkout at 12, and that's when we'd be ready. He apologized to us and left. The property manager kept harassing us after the officer left, even while my boyfriend's special-needs sister was clearly deeply upset and confused. If someone is late, you charge them a late checkout fee. You do not bully, harass, and threaten them. Disgusting behavior.

Let me just tell you about this review that was posted, these tenants did not pay there rent and…read morecomplained constantly about everything and called us names and Irene was not involved in any of these accusations, Tracey is as nice as they come and always bends over backwards to help everyone. We not change our fees or rental prices.

If I could give 0 stars I would! I rented from this so called management company and all it was was…read morea mess from hell! They are the absolute worst they don't take care of their renters one bit! They charge fees on everything even to pay your own rent! My unit was a complete mess it needed so much to be done the carpet needed to be re done and the tiles in the kitchen the back steps were never fixed neither were the windows for a whole year I was told to write a work order we will get to it when we can we will ask the owner when it could be done, my smoke detectors were broke my stove caught fire more than one time mind you the previous tenant was wanted to the police and I constantly had them knocking on my door! So the whole year I was their I saw the maitnence people 3 times tops! -every time they came it was a quick fix with no care just a cheep way out! I called my own people to fix my other issues I had because it took months to see some one! My lease ended I was out before the first so the 2 nasty lady's who "run the office" Tracy and Irene are stuck up nasty rude bi***** if I do say so my self they will swear they are right up and down tell you your wrong and make you sound like it's all your fault they never contact the owner on things that need to be done like they say they will. My whole year of renting was more like a war to try and get my place fixed or rent payed, they don't take cash and if u use a debit card they charge you and every time I used it the percent went up! They give us parking passes to park and my car even got towed with the pass it fell where u could still see it so 160 dollars that I pay to get my car back from a towing company they hire and won't reimburse me the money because they know my car is regesterd with them! Also same story with the mail box I pay to re key it and now they want my keys to the mail box when I never got keys from them! Over all story I would never EVER! Recommend to rent any unit from this company they will not give you your deposit back and want to charge you for every little piece of damage done even not by you! They take advantage of the people 100%!