I ordered balloons for my husband birthday. It was a surprise. The staff were great at keeping it a…read moresurprise. She even dropped them off in an unmarked car!! She followed my instructions verbatim!! And the balloons are very nice and durable. I will definitely recommend and shop at Party City for all of my party needs!!! Thank you!!!!

Very friendly and helpful staff with a good selection of party favors, and supplies. Prices are…read moremoderate some would say reasonable I just don't like paying retail, but other than that the store was clean the staff was helpful and they have a good supply.

When attempting to order online around 3pm for same day pickup the system doesn't allow you to put…read morein a pickup time so I called they said to come in they can still do same day but would be a 20min wait. I did so, the two younger girls helped me in a timely manor and were extremely nice! I wish I got there names!

I bought 14 masks here! Wonderful service and mask selection. Highly recommended for big fans of…read moremasks!

I walked in and turned around and walked out when I saw that the employee was not wearing a mask…read more No thank you. I don't want an invitation to the Covid party.

Always quick and easy to put in balloon orders with little to no notice. This store always has…read morewhatever I am looking for and more, whatever theme, it's always there. My first choice in party planning, also very friendly staff!

Disappointing Experience. Lack of Transparency & Customer Service…read more I paid $172 to have several dozen balloons filled with helium at the Cappels in Blue Ash for a 3/29/26 event. I called a week in advance to confirm they fill balloons purchased elsewhere. I was told yes, given a price estimate, and specifically told the store was closed on Sunday, so I would need to bring them in Saturday. (I was accused of calling the wrong store. I did not and my phone log is proof) I dropped the balloons off Saturday afternoon and paid in full. By the next morning, all but one balloon had deflated. Since I was told the store was closed Sunday, I had no way to address the issue before my event. When I followed up, I was told they don't guarantee balloons purchased elsewhere, a policy that was never disclosed. Only later after informing the owner that my negative review would be left on social media, did she offer a partial refund, which I declined, as the service completely failed and was left with no balloons for my event. Mistakes happen, I get it but it's the lack of transparency, accountability and willingness to back the customer when THEIR services obviously failed. Customers deserve clear communication and fair resolution. DO BETTER CAPPELS! I definitely will not return.

I love the customer service I get when I go to Cappel's! I was looking for NYE-themed decorations…read moreand found a wide variety. Upon walking in, I couldn't help but see all the Bengals decor! I walked away with Bengals "Who Dey" decor just in time for Monday nights football game. Whatever the occasion, you'll find it here! Although I'm in town visiting in-laws, i love to support small and local businesses!

This store is ok. My daughter and I stopped in so she could return something she bought online that…read moredidn't work out. We shopped around for a bit, checking out the costumes. We didn't find what we were looking for but the store was well stocked for Halloween. They are just way, way over-priced for cheap quality costumes & accessories. The customer service was friendly and helpful while doing our return.

Huge store with a lot of selection. Good prices. Friendly employees. Didn't have to wait long for…read moremy balloons to be filled.

Party Paradise has been my go-to for my kids birthday parties. And especially after seeing their…read moregreat customer service, I'm upgrading my review to five stars. This past weekend I was in a rush and was in need of some Minecraft balloons ... ya know, as one does. They immediately showed me what they had, which worked perfectly. And I was out the door with three Mylar balloons and half of a dozen of regular balloons in less than 10 minutes. I used to have to pick up balloons a lot when I planned events, and I know the time suck that can come from someone slowly inflating several balloons. That was not the case at all here. They were friendly, and asked me questions about when my party was to determine if the balloons needed to have Hi-Float in them to last longer. I also got to peek at the rest of their selection. For not a huge space, it is chock full of party decorations, costumes and more. This is a great spot to go when in need of some extra party pizzazz!

It is closed and doesn't exist anymore The sun has been…read moreremoved and all the stuff on the inside is missing

The selection is amazing I really liked it it was a bit of a distortion because they had so many…read moreunique one of kind items I would go back!

It's like FAO Schwartz for liquor…read more Great store with an awesome selection and great customer service. I really like the bar in the back!

Factory Card & Party Outlet is a great place to pick up all of your party throwing…read moresupplies--streamers, balloons, cards, gift bags, party favors, tableware and napkins, and more. Prices are more affordable than many of party/card specialty stores, but more expensive than your big box discounters. If you're in need of helium-filled balloons, Factory Card Outlet is the place to go--just make sure that you plan ahead. Mylar and regular balloons to celebrate every occasion--birthdays, graduations, new baby, get well--can be pre-ordered and picked up on the day they are needed. I highly recommend this option, because every time I've walked in at the last minute for balloons I've been told there is at least a forty-five minute wait. On the weekends, there can be a line nearly to the back of the store. Overall: 3 1/2 stars