Excellent response time, feedback, and input. When we realized that my specific issue wasn't a good…read morefit for his services, Stephen still went above and beyond to outline a path forward for my individual circumstances at no charge. He also took time out of his day to speak and walk me through next steps. Highly recommended.

Although he wasn't accepting any additional clients, he walked my husband and I through the filing…read moreprocess, answered our questions, was efficient and had great communication!

Very disappointed with the service. The accountant was extremely rude and unprofessional throughout…read morethe entire interaction. We had a scheduled appointment, yet we were left waiting outside on the street for 40 minutes with no explanation or apology. It's completely disrespectful to clients' time. Good customer service starts with basic courtesy and respect, and unfortunately, that was completely missing here. I would not recommend this tax accountant to anyone looking for professionalism, punctuality, or respectful treatment.

We have used them for years. They are always responsive, professional and efficient. Throughout…read morethe year, long after filing a return, they are always available to help with questions. We are very confident that when they complete our tax return, it is done accurately and in total compliance with the law.

Great Service last year... He got us an amazing return well above what I have received in the past…read morewith basically the same numbers. Very easy as well, just a quick upload of the documents and a worksheet that he adjusted. Also available throughout the year for random tax questions... responded quickly! Highly recommend! We will be using him this year again. Also sent us a very professional final tax product for our files, I was impressed!

I've been working with Mike for a few years now, and he's always been responsive, efficient, and…read morereliable. He makes the process quick and easy, and I really appreciate how thorough he is. He even helped me resolve an issue that came up from a mistake made by a previous tax preparer, which saved me a lot of stress. Highly recommend!

I was forced to do business with Mitch because my brother did and he died. I needed to recreate my…read morebrother's life and ask for help from people who had managed his affairs in life. ALL the people I called helped me with kindness and sympathy. Enter Mitch Brandt. Not kind not sympathetic. I will never forget the day he said abruptly ... what did your brother do? Sorry to bother you Mitch! I paid him over $1000 to prepare my brothers 2023 taxes and the IRS still hasn't processed them. Mitch won't return my emails. All I can say is DO NOT do business with this man. He is unkind, unprofessional, and expensive. Virginia you can do better.

They may have good accountants, but the one I worked with was incredibly condescending and got…read moreannoyed whenever I dared ask her to explain something to me. (I am a pretty accomplished attorney, so this wasn't an issue of me asking things like, "What are taxes?" or "What is money?") Then, out of the blue, I got an email from their admin telling me they had a staff shortage and were jettisoning clients - including me. It didn't actually matter, since I had no intention of returning, but it's not a great way to do business. I know they have past good reviews, but I would heed the staff shortage and the curt piss-off email as a warning and look somewhere else for your tax needs.

I remain astounded at the level of gaslighting employed by Rachel Moncure throughout our working…read moreengagement and up until even this last comment by her. Here is an attached photo of the written instructions provided, telling us to pay by Oct 15 instead of the correct due date of April 15. What is so difficult about acknowledging incorrect WRITTEN instructions and taking responsibility for clients following this instructions?

Ross & Moncure has been helping me with my tax filing needs for almost a decade now. Every year the…read moreprocess is seamless and efficient. I am always left satisfied and happy with the results. Rachel and her team are utmost professionals and very friendly and helpful in answering any tax related questions I have. I highly recommend their services!

I was referred to John by an Alexandria attorney and have been so impressed. He prepared my taxes…read morein 2020 and I'm using him again for 2021. If he has any questions after I send my package of information to report he immediately calls to verify that he is understanding everything correctly. I am now living in Florida and will continue to utilize his services as long as I am able. Kudos John!!!

WARNING - I do not recommend them and suggest you consider this before going with Wendroff &…read moreAssociates. New client - Had a scheduled call with Darren Wendroff "Director of Communications" LOL For being a "Communications Director" from the beginning of the call, he treated me very arrogantly as if he was doing me a favor. He said to me that he didn't have much time as if he was doing me a favor, I tried to give him all the information I know and could, he then replied with a high tone... If you don't give me accurate information, I cannot give you a quote , pretty interesting introduction to this firm Wendroff & Associates to a new client, if they are willing to treat you in that manner in a introduction, I can only imagine how they will treat you if you have a need, emergency or concern. I politely said to Darren Wendroff "Director of Communications" LOL, that he didn't need to be rude to me and speak in that manner to me... He got quiet and hung up on me - GOOD LUCK if you go with this firm.

Update: So on top…read moreof my original complaints, upon deeper review they misfiled my taxes which resulted in me paying more than $10k than I should have. I'm of course waiting for my refund and hoping it comes through. Regarding the owner's comments about submitting it close to deadline. I submitted my documents weeks in advance (and ahead of their quoted deadline date for me to provide). I don't appreciate the implication that I submitted my documents late when simple email records can verify I submitted ahead of their deadline. Just say you were busy this year, had to deal with some staff shortages, what I don't appreciate is trying to pass it back on to me.

Few of the employees seem to be able to give any advisors, you always get referred to someone else,…read morewho of course isn't in that day and then *that* person never gets the message you emailed them/called them/ stopped by/need help. REALLY poor service in the branch. And you usually wind up getting put on the phone with someone once you do get hold of a banker in-person. No one seems to know how to use email or answer the phone or communicate with their colleagues. Let alone you, the customer.

They didn't know what they were talking about and wouldn't help at all. I went in needing…read moreassistance and they gave me misinformation and said they were too busy to help me.