This hotel was charming. The staff was super friendly from the get go. The room was comfortable…read morealthough the bathroom is on the small side. It was very clean and the breakfast options were varied and of good quality. Do note that there are many stairs in this particular hotel despite the elevator. It has a renaissance feel throughout it all. It is also really well located as it is just a few min walk from train station as well as the market district and many monuments. I would definitely return there.

Hotel Paris exceeded our expectations, and our expectations were pretty high. Our suite was huge…read more It included A/C, a sitting room, good-sized bathroom, giant stone fireplace (non-working), and beautiful old furniture and chandelier. Keep in mind, Americans, this building is hundreds of years old, so expect a blemish or two. The service was AMAZING. The staff was so attentive and friendly. They worked with us via email before the trip to handle our questions and provide recommendations on food and tours. Their extraordinary customer service continued throughout the stay. The buffet breakfast was tasty, convenient, and affordable. We couldn't have been happier and felt like family. One thing to consider, though, and that's location. If this is your first time to Florence, then Hotel Paris is the perfect spot. All of the major sights -- e.g., the Duomo -- are within easy walking distance. Countless restaurants and cafes are close by. Banking and shopping is nearby, too. However...the hotel is located in a very busy neighborhood. There are lots of people, lots of noise, and lots of bustle. This is what we were looking for, so we had no complaints and the location was perfect. But if you're want something a little calmer, I'd recommend staying outside the city center. That said, we definitely would stay at the Hotel Paris again. Thank you, staff, for making our Italian vacation extraordinary!

What a beautiful setting in the hills above Florence! Such a tranquil and beautiful setting. We…read moreoften ate at the restaurants on site and had such good meals there. The staff were excellent and so eager to make sure we were enjoying ourselves. The pool was lovely and has the best views of Firenze. The garden suites were amazing with their own patio, very private. It is a drive from town but the shuttle is very accommodating and accessible. Will definitely be back!

We used the Villa San Michele as our home base for a family vacation. We loved the villa and the…read morestaff was super accommodating but to be fair staying outside of Florence had many challenges. The taxis are completely unreliable in Florence and we hope Uber and other ride sharing services will successfully fill the massive service void as soon as possible! We were unable to get a taxi on several occasions during our stay. The Villa San Michele jumped into action and the staff repeatedly dialed the taxi companies with either no answer or 'we have no cars available' as the result. The VSM does run a shuttle from the Plaza della Repubblica so in hindsight it would be wise to schedule excursions during the shuttle hours and make sure dinners were within easy walking distance to the stop and within service hours. It was extremely stressful each time we left the hotel not knowing if we would make it back. The best dinner we had was the night we stayed at the Villa and enjoyed a beautiful view of Florence coupled with absolutely delicious food. We enjoyed the vegetarian Zucchini, amberjack tartar, seabass carpaccio and seabream, ravioli stuffed with potato and seafood gnocchi. Everyone in the group agreed it was our best dinner in Florence! We should have eaten on several nights at the hotel. There were a few small problems with water pressure (it's an old Villa) but the staff was quick to respond and were as accommodating as possible. We would absolutely stay again and perhaps rent a car so we are not subject to the Florence Taxi union.

Everything was fantastic. I'm not much of a tub person I prefer a walk in shower and there were no…read morewashcloths but the restaurant and personnel were very gracious and accommodating. We enjoyed our visit

I had a lovely time here. The hotel is beautiful, the rooms are well appointed, and the staff were…read moreall very friendly. I prefer the location as it's a short walk to the city center & Ponte Vecchio but it's also not right in the heart of everything so you can savor some quiet time as well. There's a great outdoor seating area here where you can have a drink, enjoy the weather, and reflect on your trip. Plenty of cafes and restaurants nearby. I would recommend it to others.

Hotel Spadai was highly recommended to us by my sister-in-law. She constantly raves about the…read moreplace, and I could totally see why. The hotel was centrally located, and it's one of the more modern, elegant hotels we've stayed at during our trip. The Duomo and Piazza Santa Maria Novella were steps away from the hotel, and it's a less than 10 minute taxi to the train station. Their complimentary breakfast was amazing. They offered a huge variety of items including hot food, tortes, cereals, fruit, cheeses, parfaits, quiches, etc. I enjoyed a latte every morning with them. Our room at Hotel Spadai was excellent. Very spacious with tall ceilings and had plenty of room for us to lay out 2 large pieces of luggage and 2 small carry-ons. The bathroom was big as well, but the shower was disproportionate to it. The shower felt so much smaller, and what's weird was its two double doors. The doors met at the corner of the shower and didn't close all the way, so water could easily escape to the floor. Other than that, I would 1000% stay at this hotel again next time I'm in Florence.

The best hotel I've ever had the pleasure of staying at! From check-in to check-out, everything was…read moreabsolutely top-notch. The room and bathroom were spacious, luxurious, and beautifully designed. The staff was incredibly friendly and welcoming, and every detail of the experience felt thoughtful and elevated. The amenities were fantastic -- especially the unexpected happy hour at the bar, which was such a lovely touch. And the breakfast buffet? Truly unmatched. I'm convinced every future hotel breakfast will pale in comparison. I still think about the incredibly fresh raspberries and strawberries I had every morning! I also loved the robes and slippers provided in the room, which made the stay feel even more comfortable and indulgent. The location is perfect -- close to everything and just steps from the Duomo, yet surprisingly peaceful and not overly noisy. The hotel itself smells amazing and is decorated in such a beautiful, modern style. I honestly can't say enough wonderful things about this hotel. It was worth every penny, and I would stay here again in a heartbeat!

We spent two nights at Hotel Lungarno, and were able to book it with points through The Edit, Chase…read moreTravel's curated collection of partner hotels. It was a fantastic hotel, and we got complimentary breakfast and a $100 property credit, which we used at the bar. We also got a room upgrade, which was a welcome surprise. I think our Chase membership helped, as did our travel dates--Tuesday and Wednesday nights in mid-November. The location was ideal for our brief stay in Florence, literally on the Arno River and right by the Ponte Vecchio. Great views and we were able to walk everywhere we needed to go. Service was excellent, warm and responsive. The concierge booked us both Galleria dell'Accademia tickets and lunch at a popular restaurant. We didn't end up dining at Borgo San Jacopo, the hotel's Michelin-starred restaurant, but we did make good use of the more casual Picteau. We had breakfast there both mornings we were in town, and cocktails both nights. The hotel was very attractive, with a clean, classic, slightly nautical aesthetic. Lots of white and royal blue, with leather accents and a wealth of modern art on the walls. We stayed in a studio suite with a river view, and it was comfortable and pretty, with a committed, appealing aesthetic. There were a few points of awkwardness that made me think the hotel spent more time on design than on the practical, boring elements. Not enough outlets, and only one adaptor for the room; a shower that was bizarrely high off the ground; a TV that flicked on automatically at full volume every time we entered the room and turned on the lights. These are minor quibbles, though, and we were overall quite happy with our stay. As a bonus, the hotel is owned by the Ferragamo family, and guests get privilege cards that include, among other offers, a 10% discount at the Salvatore Ferragamo flagship store. I took advantage of this to buy a pair of shoes. If you're looking for a nice place to stay in Florence, I'd highly recommend Hotel Lungarno. This goes double if you can book through Chase, but the hotel checks every box even without extra perks.

My wife and I have been planning a trip for well over a year to visit Europe. We had an itinerary…read morethat started in Rome, to experience the Holy Doors, and end in Munich for Oktoberfest. Where to go in the middle, where to stay? As members of Hilton Honors, where to stay was narrowed to their properties. Where to go was based on historical and areas that interested us. We are so happy we chose to stay in Florence, the Lungarno, right on the banks of the Arno River, near the Ponte Vecchio was situated so close to everything we wanted to do in walking distance. The staff here is beyond welcoming. We arrived earlier than check in, so they held our bags as we made our way into the heart of the city. We wondered back at check in time and had a drink. We cannot express our surprise and gratitude the the hotel, for they upgraded us to an incredible room. The trip was a pilgrimage to Rome, and a celebration of my 60th birthday and our 19th wedding anniversary. We were taken to the tower suite, A multi story room in an 12th century stone tower! Words alone cannot describe what is behind a standard looking hotel door. Walking thru a stone archway upon entering leads down some steps to a 4 poster bed and then around to a set of stairs leading up to a sitting area, near the top of a brick vaulted ceiling. Enough about the room though, we had dinner outside at one of the few places that have on/ over water dinning that we saw. Spectacular service and a romantic setting sure made our anniversary special. Breakfast could have been had out doors as well, but we chose the inside dining due to the early morning chill. A wide variety of food is available, buffet style. The hotel also houses the owners art collection and among the dozens of pieces is a Picasso! Our only issue with the property is that we didn't allow for more time at this incredible Small Luxury Hotel. Thank you

Lovely hotel with great staff. Just a short distance from SO many historic and beautiful sites…read more Right along the water as well. I was surprised at hat how many awesome places were so close to this hotel. I took a taxi once and realized it wasn't necessary. The breakfast spread provided was absolutely delicious. Will only stay here when I'm in Florence.

We stayed 3 nights at Hotel Berchielli in June of 2024. The location was fabulous. We had a clear…read moreview of the Ponte Vecchio from our room. If you are into photography, its a great place to photograph this historic landmark under different lighting as the evening turns to night. The location was very central and the staff very helpful and friendly. There was one incident in particular that impressed me. I arrived in the morning well before check-in time and asked to store my luggage at the hotel and do a quick trip to the leaning tower of Pisa before checking in. I took my luggage to the storage room with the help of the porter and in my hurry, had accidently left a little case with all of our passports and more than 2,000 Euros in cash on one of the shelfs. The highly professional and conscientious porter found it and turned it over to the front desk. What honesty!! The staff was extremely accommodating, including the general manager who took the time to personally make himself available when requested by me. Five stars? I would give this place 10.

This hotel was so, so lovely! I took a train in from Milan and was not feeling so well and very…read moretired after a long day of traveling, so took a cab to the hotel. He knew exactly where it was and a quick trip...but it is also very walkable; I walked back for my train home with a backpack, no issues, in under 20 minutes. The desk staff all spoke perfect English and the grounds are beautiful. There is a large entry way the provides some privacy for the lobby and rooms, so you are not right on the sound. I was checked into the front room right off the lobby and never had any issues with noise. The lady that checked me in and was mainly working at the desk noticed that I seemed a bit lethargic and was very nice about asking how I felt and if I needed anything. The bed was comfortable and the room was HUGE by European standards. Bathroom also was fairly large. While the wifi on the public grounds is free, it did cost money in the rooms, but I was able to pick up a decent free signal from my room. The breakfast in the morning was varied and good for a quick bite to start the day. One afternoon when I was feeling especially bad, I spent a few hours in the garden out back. So green with lemon trees and birds chirping. Just wish the benches were more comfortable! It was a very short walk to the Duomo and so many gelato options! The price was a bargain for all of its features. tl;dr: Great location, staff, and rooms. Absolutely adore this place, would happily return and have recommended it to so many friends.

I booked this hotel last minute at 1am. I booked based on reviews. Now there are a few things I…read moremust say it is NOT your typical hotel no boutique no BnB I can't explain it. I checked in the hotel very late the caretaker was helpful and nice. He even lugged my heavy ass luggage to my room. Getting to rooms is where it starts to get weird ... it's like you have to leave bread crumbs down to make sure you find your way back to where you started. Literally out down over through up turn left right I was like wtf where am I going. Yes it is a very old hotel or whatever. It is like a scary movie I felt Norman Bates or Jack Nicholson was waiting for me at any second. The place is huge and very very eclectic. It's very unique I mean if it were a house I would love to live there because of the uniqueness. But I have to admit pretty spooky at night but the room is comfortable clean the AC blasted water pressure cool. I find in Europe most Queen beds are twins together so that didn't bother me the tub was clean I didn't have to wear shower shoes. The only drawback was NO IRON so most of my clothes I wore stretched since I couldn't iron. No coffee machine it had a fridge. They mentioned something about misquotes but I didn't have an issue. All in all it is different yet cool and very close to a lot of stuff.

Ponte Vecchio was a must see because that is the last name of my adopted mother in spirit, Aggie…read moreVecchio. The two of us found our way to the bridge where we could get great photos. I was glad this excursion made her happy. I'm definitely recommending. Besides I love Bridges!!

Truly Amazing. First of all, The staff is welcoming and friendly... your comfort is definitely…read moretheir priority. The rooms are comfortable, yet elegant at the same time. The spa is definitely a pleasure especially after a long day of exploring Florence all day long. This was our second stay here and they have only gotten better . Thank you Ponte Vecchio