We found Artemis Pet cremation services through yelp because our Snake's name was Artemis, so we thought this was meant to be. The intake process was relatively smooth. They charge extra for after hours past 5:30pm, so keep that in mind.. but they were responsive. I think this company is a subsidiary of another, because the person doing intake referred to their company as rose cremations.
We were a bit frustrated with their services after the initial intake. They said that the entire process would take 5-7 days and that they would call us to schedule a drop-off or pickup. That didn't happen. We gave it time, called about 20 days later, and tried to coordinate a pickup time - less availability than when initially booking their services.
The day of pickup, we were scheduled for 4:30pm. I arrived 5 mins early, gave the front door a ring, and nobody showed so I gave them a call. The lady assured me they would be 5 minutes out. I wait.. 5, then 10, then 15. I eventually call Constantine directly and he gives me the real time he'll arrive. I would have appreciated the lady being honest vs. padding the time so that we could organize our own day better.
Ultimately, we all have a lot going on in our lives. I get it. I would hope that for end of life arrangements though, that whoever we entrust with those responsibilities is more dependable and considerate. I hope our story changes that. read more