Overall, EoS is a beautiful gym and offers solid value for the price. The facility itself looks…read moregreat, but my first impression was that cleanliness could definitely be improved. With the high foot traffic, things seem to get dirty pretty quickly. The restrooms need more frequent upkeep, and the showers are starting to feel gross as well. One downside (which I know isn't fully controllable) is how extremely packed the gym gets in the late evenings--borderline overwhelming. I also wasn't a fan of the forced sales pitch during the membership sign-up. That said, the staff is generally cool. The young lady who helped me set up my membership was awesome--super helpful and welcoming. I wish I caught her name because she really stood out. On the other hand, the manager gave off an erratic and jittery vibe, which wasn't the best impression. The gym is phenomenal during slower hours and much more enjoyable then. I'd honestly avoid peak evening hours if you can. The layout is a bit confusing at first, but manageable once you get used to it. Bottom line: great gym for the price, solid equipment, but cleanliness needs improvement and the evening crowds are the biggest downside.

I initially had a very positive experience because I truly loved my trainer. The customer service…read moreand management issues were terrible. I repeatedly had problems with scheduling stretch training appointments because the stretch trainer did not show up. I was told that I had the wrong date, despite having confirmation emails showing otherwise. I tried to cancel both my stretch and training services after 4 months. However, I was informed that only a manager could process cancellations. Despite multiple phone calls and repeated efforts to speak with management, I was unable to reach anyone who could assist me. Managers were never available when I visited the gym, and my calls were never returned. As a result, I have now been billed for an additional month despite trying to cancel my membership for weeks. The only solution management offered was for me to cancel my credit card to stop future charges, which I found highly unprofessional. According to gym management, there is no customer service department or corporate contact information available to members. The lack of accountability, zero communication, and rude customer service made for an extremely frustrating experience. I cannot recommend this location. I should have listened to friends who told me not to join here.

I have been at OTG for five months. I have joined gyms in the past and never continued bc i got…read morebored... OTG is a different gym. They have semi private or private sessions. The semi privates r 4 or less ppl so it gives the coaches opportunity to watch every person in the group. This was important to me bc i wanted my form to be watched so i can learn to do movements right and safely. I have learned so much from these. Also it's a very community there. They make u feel that you belong and You can do it!! It's so worth every penny. ai now enjoy going to the gym!! Try it you won't regret it!! Hope to see you there. Always looking for others to workout with. Come join me

This is an EXCELLENT gym for folks looking for personal training. They are attentive, smart, and…read morecaring. The price is good for the time you get from them. Even though they don't have the machines of a much larger gym, they will work out anything you're looking for with creative exercises. It was exactly what I needed coming out of the pandemic. I only moved on because I wanted to make myself totally accountable and wanted a sauna. The only criticisms I would make are pretty unfair and somewhat inherent to the industry. Again, great gym if you want good personal trainers.

Best experience ever at a gym. I highly recommend I took a Monday class. The staff was amazing had…read morea bit of confusing with my one pass when I initially signed up but the staff was understanding and straightened everything out. I would definitely return.

0/10 do not recommend. I had a very disappointing…read moreexperience with the customer service. I was promised a refund for a free class by Priscilla which I didn't attend, but despite multiple attempts to resolve the issue, I never received the refund. Laniey states that I should've read when booking where it states that they charge 28$ for no call no show which it doesn't nor does it say it in the emails . Only states the 8 hour cancellation policy. I was unable to attend due to getting sick, but the staff seemed uninterested in helping and didn't provide clear explanations or solutions. This lack of communication and follow-through has left me frustrated and I won't be returning. Very poor service. Please don't sign up for a free class and then life happens . They will charge your card and leave you with an oh well should've read ......

i love the gym, perfect enviorment to catch a lift at loved the community as well but i did seem to…read moreencounter one issue. The showers were NASTY, not very clean other than that it was lovely.

Great place. We have enjoyed our use of the gym since we…read morehave been here. Front desk is great. Wish they had a better system for week passes for guests, we had to buy a day pass & then a 3 day pass in order for us to use the gym while we are here. It ended up costing about as much as it would if we would've gotten a week pass at another gym.

Individualized workouts that really work! Shout out to top trainer Chris!! I have been going here…read morefor about a year, and everyone there gives professional training. We lift heavy weights, slowly, for just 20 minutes. I don't event sweat, but I haven't changed my diet at all and I have built so much muscle! I personally know people who have solved bone disorders and ruptured spinal disc issues with just this workout, at this location. I was recommended by a friend and I have recommended several more friends. You will be skeptical until you try it!! They recently took down all their anatomy posters, which made it harder for me to visualize my muscle groups. The price is tough, but the old saying goes: you can have something good, fast, or cheap. Pick two. This is GOOD and it is FAST!

Working out with Chris and Dawson improved my cardiac health, my mental health and my confidence…read more It was wonderful to be able to trust them enough to bring my daughter and get her stronger as well.

Respectful staff and patrons. Super clean. small but very good atmosphere. Love them. Cons is no…read morechildcare and guests are an extra charge but other than that great small gym with a big variety of equipment

Man I can't believe I have been a member since early September, and the experience I have had has…read morebeen great. The manager and personal trainers are very knowledgeable and into USPA powerlifting. A lot of times you can ask them questions and they give great answers on maybe how to adjust something you are having trouble with or give ideas on new things if you ask. I have used different facilities LA Fitness, 24 hour, Lifetime, and Equinox, and the environment here is just very good if you are trying to improve on your fitness goals. It isn't a huge facility, but in March/April they are going from like 3200 sq feet to 9000 sq feet, and getting a larger variety and quantity of equipment (more power racks and machines). They have more of what you need and less of the things you don't need. Sometimes at the other huge big name facilities they have a lot of equipment you don't need or use along with a crowd of people that aren't there to really work out. I actually signed up for personal training along the way, and have seen all my numbers go up pretty fast. I guess it could be beginner gains, but I have been using different gyms and doing programs off bodybuilding.com programs for years. I never really got my numbers up until working with the personal trainers here, and the knowledge they have is very good and different then what I found reading bodybuilding.com or other things on the internet. I think if you live in the general area of this facility you really shouldn't over look it. I also came in with some lower back pain and after going to a hospitals physical therapy center and working with them for 6 months 3 times a week I ended up with no significant improvement. Since working out with a trainer here I have removed the pain, and increased my strength significantly. I can't thank these guys enough.

Happy New Year, the men;s steam room is broken, AGAIN! Last time it was down for a month…read more Hopefully this new management team gets it fixed promptly. I doubt that will happen as they are telling us, we have the part odered but we can't tell you when its coming in.......... yeah right. Thats new managements way of stalling on the fix, not wanting to spend the money just like they did in November when it broke. Most frustrating. The only reason I'm still a member is because its only 5 minutes from my house and my office but GD they sure make it tough to stay. This is Houston, 5th largest city in the nation and you cant get a part to fix a steam room, makes no sense. Think twice before joining.

Sauna still down, saying 2 weeks to get a part in then they will attempt to fix. Looking at it…read morebeing down for more than a month, absolutely pathetic in Houston for this to occur. Do not join!!! They are under new management and obviously new management doesn't give a shit about fixing the equipment.

I've been working out with Jerell for eight or so months, and it has been such a good experience. I…read morecame with a myriad of aches and pains that I thought were just a part of aging. Through consistent optimism, encouragement and a strategic approach to strengthening weaknesses, he has helped me resolve mystery knee pain, plantar fasciitis, among other tweaks. He is helping me achieve my goal of a deep squat with good form, but most of all he is an advocate and ray of sunshine who lifts me up. I highly recommend trusting him and his process for a few months to see if it's for you!

Best trainer! Don't come looking for easy workouts ...come looking for results. I was able to drop…read more20 lbs (started at 153) after training and changing my eating habits. I absolutely love my results. Thanks Jerrell for your dedication and listening to my needs.

Fitness Connection at 20761 Gulf Fwy gets the job done if you're looking for a budget-friendly gym…read morewith a good variety of equipment and decent space. There's a solid selection of machines, free weights, and plenty of room for cardio or functional workouts. Staff is generally helpful, and I rarely have to wait long for equipment even during peak times.

I called on December 2nd to cancel my membership. I understand I was charged on December 1st, which…read moreis fine. However, the representative informed me that because I didn't call on the 1st, I will still be charged again on January 1st, and my membership will not end until January 31st. I asked if the January charge could be waived since I will not be using the gym, but was told it could not. This means I'm being billed for two full months of membership after requesting cancellation.