We had them tear out the carpet in our living room, lay new hardwoods and refinish all the other…read morehardwoods in the rest of the house to match. They did such an amazing job ensuring all the floors looked perfect, finished the project efficiently, communicated well and were the best price we could find. Recommend SCV to all looking for new floors!

Nick was fantastic to work with. He answered all my questions in a timely fashion and even helped…read moremake sure that I ordered product correctly. He was very attentive and personable, and installation went smoothly as well.

I picked RHF due to the customer reviews. They didn't disappoint. Installed oak flooring and…read morestairs in 2019. The installers were fantastic and knowledgeable. They matched the stain adjacent to a maple floor. I asked about protection for surface scratches since I had a dog business, they suggested Synteko. My floors still look great 7 years later.

I would not use this company again. The salesperson told me the boards needed to be replaced and…read morequoted me for that work. When the installer team came out, they did not replace the boards and told me new boards were unnecessary. I was still charged for the board replacements anyway. I disputed this directly with the company on March 19th, the day of the installation, and did not receive a follow-up. I had to reach back out on March 31st to continue addressing the issue. At that point, they asked for photos, despite my earlier explanation that photos would not prove anything because of the nature of the work. Today, they responded by saying the pictures were "not proof" and agreed to issue a refund, but only after I pushed the issue. At that point, it's no longer just about the money. It's about integrity, poor internal communication, and how a legitimate customer concerns are handled by this business.

While interactions and communication with the teams was professional, courteous and helpful, and…read morethe quality of the carpet seems to be good so far. The quality of the work has warranted the low rating. They did not order the correct quantity of carpet to begin with, which meant two occasions for installation. But I do understand mistakes can happen. However, I now see that should have been a flag. After less than 6 months, there are multiple very visible seams in several locations. The worst being in the middle of a hallway - a major area of the house. I had never ever seen a seam in any carpet ever before, any where, so it was strange and somewhat shocking. They did respond and schedule to fix it in a timely manner. However, after spending 3 hours to supposedly fix the issues, a week later, the seams are just as bad. This has colored the whole experience to be extremely disappointing and I would not recommend them. At least not for carpeting.

I just had to write this to say how happy I am with Jim Douglas and his team. I have had backsplash…read moredon't in my kitchen and carpet cut into a rug for my family room and I love both!! They were so easy to work with. I highly recommend them!!!

I recently purchased a studio in Downtown Chicago and hired Creative Floors to remove my old…read moreflooring (carpet + tile) and install new LVP flooring that I had purchased myself. From start to finish, the experience was excellent. Johnny, the owner, was incredibly responsive, easy to communicate with, and flexible with scheduling. During the initial assessment, the team listened carefully to my ideas and concerns and offered thoughtful solutions. They even custom-matched and installed a broken baseboard piece and supplied quarter rounds I didn't have--they went above and beyond what I expected. The project was completed efficiently in two days, and the crew was detail-oriented, knowledgeable, and respectful of my condo's HOA guidelines. They were patient as I worked through approvals and logistics, and they did a great job cleaning up both my unit and common areas. I'm extremely happy with the quality of the workmanship and overall service. Creative Floors delivers excellent results at competitive prices, and I would highly recommend Johnny and his team for any flooring project.

I'm a detail-oriented (okay, picky) homeowner, so choosing the right flooring company was a big…read moredeal for me--especially because I was working with a very tight deadline. Creative Floors not only met my expectations... they completely surpassed them. The entire process was unbelievably easy. Ordering was straightforward, pricing was transparent, and Johnny wasted no time getting my condo measured. Their responsiveness alone sets them apart--every question I had was answered quickly, and the scheduling was handled like clockwork. When installation day came, Jose and the rest of the team were fantastic. Professional, efficient, respectful of my space, and clearly skilled at what they do. They got everything done within my narrow timeline without cutting corners, and the finished floors look phenomenal. If you want beautiful flooring, stress-free service, and a team that genuinely delivers on their promises, look no further. Huge thanks to Johnny, Jose, and the entire Creative Floors crew for making this project so smooth and successful. I couldn't be happier with the results.

Everything went great with this flooring company. Kimberly (the owner) came and measured and had…read moreeverything ready within a weeks time. Juan and his guys finished were laying the basement berber carpet. Kimberly is very personable and provided several different options and colors. Their carpet installer Juan did a fabulous job! He was efficient and very hard working. We'll definitely be using them in the future to complete our upstairs flooring. Thank you!!

Great Experience all around. Kimberly was quick to schedule a sales appointment, brought all…read moresamples to our home to make a selection, measured same visit (about 45 minutes total). We were impressed with the speed at which she provided samples so we could match paint. Installation scheduling was swift, expert work was done for an entire floor in 1 day (including furniture moves). Kim and her team could not have made this simpler. We appreciate it is a family owned in-town company and highly recommend them for the job.

Extremely responsive and helpful with matching existing floor. Will work with again. The flooring…read moreis high quality and was reasonably priced.

We were really impressed with the work from Nick and SCV Floorsmith . Nick made this process as…read morepainless as possible. He came in the same day to do measurements which took minutes and when his team followed up to do the work, it was really well done. We were really happy we found them and the work was completed just as he stated. Phenomenal work at a reasonable cost. Thank you, Nick!

Could not have asked for a better experience. During the initial visit Paul took the time to…read moreexplain the process and find the best path forward for our floors. They were also flexible on scheduling and very accommodating. Throughout the entire process, the team demonstrated a remarkable level of care and professionalism. They took meticulous precautions to protect my furniture and surrounding surfaces, ensuring that the refinishing process went smoothly and without any damage. Once they completed the project, the transformation of my hardwood floors was simply remarkable. The floors looked better than I could have imagined, with a beautiful shine and a smooth, even finish. It truly felt like walking into a brand-new home.

This is a long overdue review as we had our floors refinished five years ago. The initial quote…read moreexperience was great - Pawel was responsive and knowledgeable His quote was in the middle of a few others and we were comfortable moving forward. Two guys handled the work - also great interactions with them. They helped us find a color that we liked. We were mostly happy with the finished floors, but it wasn't perfect. There were a small number of spots that had something bumpy embedded. In the closets, they were sloppy with the corners and didn't put as much care as the more visible parts of the house - it's true that people aren't studying the corners of closets, but we didn't love that. To me, and true 5 star business would do their best to deliver 100%.

I had a great experience with Carlson's. We had our basement done in vinyl plank. The installers…read moredid a fabulous job. The manager Kevin came out personally to look at the install just to be sure everything was going OK. How refreshing to have someone show that kind of concern nowadays. I would recommend Carlson's to all my friends.

I recently purchased vinyl flooring. An easy sale for kevin. I had my own installers. Product…read morecame in much later than Kevin stated it would. I requested a 20% credit. Have e mailed Kevin about it a few times. I still don't have an answer from Kevin. I have no intention of ever purchasing from Carlson's again.

We needed to have our floors replaced on our 2nd floor due to major squeaking before our new baby…read morewas born. EMC gave prompt quotes, were very friendly and professional, and even found a less-expensive way to lay the flooring to make sure it was squeak-free but more affordable. My dad owned a lumberyard and building materials company for over 40 years and commented several times on what a great job EMC did on our floors. To me, that's the ultimate testimony of a job well done. We will definitely hire these guys again should we ever need work done. The owner is very friendly and profession.

Poor driving when arriving to customer on site. I witnessed no blinker merging, tailgating, and…read moreoverall just poor coming duct and representation of the business.