No complaints. Lots of free parking. But selection of all kinds of plants and home decor 40% off tropicals sale today, Yahoo. Nice bedding plants in the spring. I think they even have Hot Tubs. too read more

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Horrible telephone services no one answers both calles go to answering machine website is nice but doesn't show links for everything else they sell there unless I'm on wrong site. read more

Okay, I really do intend not to write negative reviews, but Not very impressed. Do they have nice stuff - yes. Lots of variation - yes. Sales assistants if needed - yes. Which is why I gave them a couple stars. Can a person afford any of it - no. I could not believe the price they wanted for, well anything. Fake Christmas trees were $300 to $600 (on sale?) Most things I looked at, (which were pretty neat), had such a high price tag that I was even scared to sit it back down less I accidently broke it. My wife had a different agenda and actually bought (overpaid) for the thing she wanted. I needed a pond heater; which the salesperson tried to justify the price of, lol, (I did.) I originally paid $35 three years ago for the one that broke, They (Art Knapp) wanted $129 for a new one. I just phoned the store here where I bought my last one and yes their price had gone up too, but was still only $49 at regular price (for comparison purposes it is $39.99 + shipping off the internet.) Guess where I'm buying it at (The Horse Barn.) Even being a gardener I won't be back, except maybe to get some ideas. (A consumers power is their money and where they choose to spend it.) NOTE: as a second opinion I told my son's wife I had gone there. Before I could say anything else, my son said, They are expensive, eh. read more

I purchased a "millstone" fountain, on sale, from the Kamloops store in 2014. It was stored in my garage until this summer. The base of the fountain is very heavy and it takes three people to move it. When we went to move it to my lawn, I found it cracked all around the base inside and out. The material was actually crumbling. I phoned the store last week to see if there was anything that could be done, and was told to take photos, come to the store and speak to a manager. So on the 5th of August, we made the hour and a half trip to Kamloops. The staff was very clear that it was bought at a FINAL sale and there was nothing they could do. I was also told "you wouldn't have bought it cracked, would you" One staff asked another staff if there were fountain repair kits. I never did find out if there were. I left quite disappointed that there was absolutely no interest whatsoever in trying to find an answer. So, another expense disposing of the item at my local landfill. My feedback to the store about these expensive fountains: Do make sure to tell your customers these concrete resin composite fountains may not last very long even under ideal care! The base was poorly manufactured. Another point! It was handled with the utmost care. The fountain had been bought with an Art Knapp gift certificate from my former co-workers. So another disappointment. I absolutely will not set foot in that establishment again. read more

Beautiful arrangement and Wonderful service. Makes shopping long distance easy. Thank you.

Do not shop on a Sunday. I paced for at least 20 minutes looking for help, went to Information where the phone was ringing off the hook. went to the Florist section which was empty. Finally waited in check out line until it was my turn. Help was called. I then found that they didn't have what I wanted. I did make a a purchase of something else. The check out lady asked for my phone number and then forgot to give me my 10%. She cancelled the transaction and then we started again. as I was leaving I asked her to tell the manager of my NO help experience. She responded that there were 5 people available,Information,Florist and 3 outside. When I pointed out there that wasn't true she told me they must all have gone to lunch. It was 11.30 am, i WILL NEVER SHOP THERE AGAIN. read more