Fabulous decor, ambiance and customer service, this IS Kamloops best gift shop and home decor…read morestore. Gorgeous artwork, candles, furniture, knickknacks, artificial plants, gifts, jewelry, even clothing! The perfect place to pick up a gift for yourself or someone you care about! Displays and Decour is always changing too! A fun place.

Great shop for farmhouse and country decor but I wish they supported more local artisans. So much…read moreof their stuff comes from China, Indonesia etc and it would be great if they sold items from more local talents.

Yes, the store has some wonderful pieces and the staff does seem knowledgeable about their product,…read moreBUT we would NOT recommend Urban Cabin to anyone. They have poor customer service with new clients and receiving a quote for a project seems next to impossible. My husband and I went in looking for a possible shelving unit as we where having troubles finding something that would fit our space. They said several times, if we didn't see anything we liked, that they are able to do custom order items. Later that week we sent in an email with our custom shelving unit idea, (note: We live in Barriere, BC and don't get into Kamloops all that often), with a request for a quote on production and possibly ordering two units. We never received a response back or a quote for the project. Over 2.5 months we contacted them by phone several time and sent in multiple emails to following up with them on the status of the quote. With each phone conversation a message was taken and a promise that the person handling our project would be in touch as soon as possible. I have yet to receive a response back from any of my phone messages or emails. I'm appalled and shocked at the lace of communication they seem to think is respectful. It's very poor business and for that we would not recommend them to anyone. Apparently, our time and money is worth nothing. Mother of two, Barriere, BC

We ordered a table from Urban Cabin as we had a smaller space, and wanted a table to fit. We…read moreplaced the order Nov 15 2017, an $850 deposit was requested and were quoted 6-8 weeks with a slight delay due to a slowdown at Christmas so we were expecting to have it in week 9. Unfortunately this did not happen. We heard nothing from anyone at Urban Cabin until we inquired after New Year's. When we inquired the employees had no idea where the table was or what state it was in. We were told that they would contact the owner about it however we never heard from her. We finally had to email owner and ask what state it was in, and had to wait another week while she emailed the builders. So once again the owner was not forthcoming with the info. We once again had to email the owner and ask where it was, and she did not know. Finally another week later they were arranging shipping. And once again the owner could not give us an ETA of arrival or where it is or how it was sent and did not obtain a tracking number. Finally it arrived in Week 16. We requested the owner to meet with us to discuss this issue as it took over double the length of time quoted. She refused, gave us a $100 off. The owner thinks customer service is responding to emails. She only sent us one email proactively, and failed to keep us updated. The employees at the store have no authority to check on any of the orders so can't really help you with your questions; they can only take your money. I would NOT recommend buying through this company, and will not be buying from them again.

February 2025 Completely unprofessional, unorganized, and a…read morevery frustrating buying and delivery experience. Next time we need furniture and appliances, we will definitely go elsewhere. Cannot recommend.

Bought a new Box Spring& Mattress. Excellent service. Very attentive. Very honest. Great value…read moreprice. Easy pick up. Would go back to Lindsay in a heartbeat. There are so many furniture stores to choose from, so around.

Staff is friendly and extremely accommodating. Went in looking for a small kitchen upgrade. Looking…read moreforward to working with them

I paid to have my furniture delivered 5 days ahead. They were outside of the confirmed 2 hour time…read moreslot. One of the sectional pieces was broken. Not sure if the delivery people broke it, but they should have noticed when they loaded if it was broken before hand. They dumped off the sofa left it on its side and didn't even put the legs on it. Told me they'd be back later that afternoon with a replacement for the broken piece, asked me to sign for the delivery as if all the pieces I had paid for had been delivered in good order which I did not sign. left mud all over my clean floors, and told me the store would call me to arrange for the piece to be delivered. The store never called me, they did not deliver the piece that day and likely won't tomorrow either. Won't deal with Ashley again. The last time I bought from them it was a like experience. I thought it would be better with the new store. Not impressed!

We have been contacted and they said they had offered us a new table top at the get go...why on…read moreearth would we have said no to that? They have asked me to take down the review while they figure out how to help us. After not having our issue dealt with appropriately already, I am not prepared to take down my review but I will keep updating how they deal with the issues.