After hearing scratching and clawing in our air vents then watching pieces of insulation flying through the openings when our heat came on, we realized (and even had multiple videos) of rats in various vents in our home. We also even found one in our GRILL.
Immediately we began looking for a solution to our problem and called Arrow to come out and assess our problem. Upon inspection of our crawl space my husband and I were told "there was no sign of any rats or mice under our home and they had no breached the crawl space OR our home." Our problem continued, and after beginning having problems with our heat (about a week and a half after Arrow came out), we called them to come back again. The 2nd trip out was just as disappointing as the 1st, as we were told there were no visible signs of ANY rat infestations under/around our home. An hour later when WONDERFUL Lawson Heating and Air arrived to look at why our heat was malfunctioning, the man who had been under our crawl space reported to me a major concern of one of the worst rat infestations he had ever seen under our home.
Rats had chewed a basketball sized ole into our duct work system, there were holes where they infiltrated our crawl space and air ducts ALL over the place, the top of our furnace was covered, and I mean covered in rat feces, and there were dead, petrified rats laying beside it. All of which had been there for BOTH of Arrow's trips out to our home. And our heating and air man had to report this to us.
After hiring a 2nd company to come out and help us figure out how to get rid of these rats, were told yet again how large of a problem we have and that we needed to seal off our crawl space and attic- among other things. After several phone calls to Arrow by my husband to just try and figure out why on earth this man (and his manager who came with him the second time) did not see what both we, Lawson Heating and Air, and the Pest Solutions man had found, we were told that we were just being "taken for a ride", and that they stood by their report.
Do NOT use this branch of Arrow. We are disgusted and quite frankly can't believe when we felt we were calling upon the "experts", we should have received the appropriate support for this issue. No one is perfect, but this is far from even "acceptable".
Arrow of Gainesville, you need to train your employees to know what they are doing before sending them out into the field. You have made our already very difficult past 2 weeks SO much more of a hardship than necessary.
If I can find a way to post the pictures of the petrified rats dead beside the furnace and the rat feces covering our furnace I will post them. read more