Here's a stronger, more professional version that is factual, detailed, and credible while avoiding statements that could be difficult to substantiate: Before the rewrite, one suggestion: avoid claiming they "sprayed water" unless you have evidence to support that. Sticking to what you directly observed makes your review more persuasive. We had an extremely disappointing experience with Arrow Environmental Services and would not recommend them based on our experience. After experiencing a pest issue while using another company, we hired Arrow with the expectation that they would help resolve the problem. Instead, despite receiving monthly service, we watched the pest activity continue to increase. We repeatedly pointed out the areas where the activity was the worst and asked the technician to treat those locations thoroughly. We also requested that equipment and movable racks be repositioned so the hidden areas could be properly serviced. The technician informed us that they do not move equipment. Even when we helped move a rack ourselves to provide access, there was very little effort made to treat those hard-to-reach areas. As a restaurant, those inaccessible spaces are exactly where effective treatment is often needed. We were also instructed not to use any other pest control products, trusting that Arrow's service would resolve the issue. Unfortunately, the problem only became worse during the time they serviced our business. We continued paying for monthly treatments while seeing little to no improvement. The situation became so severe that it put our restaurant at risk and created unnecessary stress for our business. After ending our service with Arrow and hiring a local pest control company, we saw a dramatic improvement. Within a month, the pest activity was under control--something we never experienced during our months with Arrow. Our experience was frustrating, costly, and disappointing. We expected a professional solution but instead felt like we were paying for a service that did not address the problem. Based on our experience, we cannot recommend Arrow Environmental Services. read more

STAY AWAY FROM THIS COMPANY!!! I filed a BBB complaint two days ago: https://www.bbb.org/us/pa/wyomissing/profile/pest-control/rentokil-north-america-inc-0241-236012511/complaints I have left a Google review: https://maps.app.goo.gl/od2KfTG4BMDDgoQu9?g_st=ic I filed a Consumer Affairs complaint: https://www.consumeraffairs.com/homeowners/rentokil.html?#reviews This company is a nightmare and then some. Read my Google review for full details. The BBB and Consumer Affairs received the same information. I discovered reading through all the BBB complaints that so many people have had the same experience as me- incomplete services, misrepresentation, and being harassed by the billing department in Cincinnati, who are a bunch of robots from what my experience has indicated. In fact, I just recently remembered that Jose Diaz, the sales guy that came to our home, told me that people don't know that they're talking to AI on the other end of their line. Wake up people, this is what you get with ARTIFICIAL "intelligence". After all the requests, and then demands that they only communicate with me in writing, I finally received something in writing this evening... An email from their collection agency in California. This is the problem with this company... You deal with people here locally for the service, but the billing department is in Cincinnati and then their bulldog company/collection agency is in California. My experience has indicated that none of them talk to each other except to attack with the collections agency by the billing department. Only deal with companies where everything is local! Yesterday, I received a text from David, who I assume is a manager, he's never identified himself as to his job title, that stated he had been working on my account and that the balance was adjusted to zero. And then today I get the collections agency email demanding payment. I am posting a screenshot of David's text. He may work out of the Altamonte Springs location but it's really hard to get any information from these people. Be sure to read through all the BBB complaints,. Rentokil has bought Terminix as well and some complaints indicate there may be other companies that Rentokil has bought. It seems they've grown too big for their britches and that has made their services deplorable. Also be sure to search Indeed and Glassdoor for employee reviews. There are some real whopper stories out there. Seems to be a good indicator why their services have so many complaints from customers. If you're stupid enough to call these people and begin service, make sure you demand EVERY DETAIL discussed be IN WRITING BEFORE you sign their little iPad. Because once you sign, that's when the nightmare begins. read more

Arrow Environmental Services - Text from David, who I assume is a manager. Then this evening I got the collections agency email. - Pest Control Near Me - Altamonte Springs, Florida

If I could give 0 stars I would.. moved to florida and received actual service from them twice ( maintenance) and another for "special service". Just an FYI i moved to Florida a year and a half ago, had Arrow since i moved to my home... I paid close to 60 a month for a year and a half and got serviced 3 times... I have been waiting for a " manager: Creg Johnson to call me back regarding my refund. I also canceled service and they had the nerve to send me a text asking for a review... HORRIBLE SERVICE.. WELL ACTUALLY NO SERVIOCE AT ALL !!! Not to mention the exterminator Cole is clueless as to what should be done and when.. will be contacting BBB read more

Well this story started 5 years ago... unfortunately Miller before Arrow bought them was OVERCHARGING us by 3x's. OUR FAULT for not noticing sooner. Now fast forward to January 2020. We called Arrow to ask them why our bill was so high... They responded that we have been overpaying and we have a credit of 2800. SINCE January 22nd 2020 we have contacted Arrow no less than 20 times.. we have spoken to one manager named RODNEY no less than 10 times. He has promised up and down that we will be getting our refund. When we ask when, it was at first... next week.. then two weeks because they needed approval to get the check cut. Then on Feb 6th, we got from RODNEY that it would take up to a month to get our check back... We waited.. we waited and then on Feb 28th ( by my math that would be 37 days after we first talked to them). NOW the response from RODNEY is he misspoke... it would be 30 days from the January 6th date... I have asked some real simple questions that anyone who actually WANTS to get a valued customer of 5 years taken care of: 1- When was my refund check cut? 2- If it wasn't cut yet... when WILL it be cut? 3- Who is your supervisors name? 4- Who from corporate can I call to get help on this? We cannot get ANY of these questions answered... the only thing they seem to do is continue to answer my phone calls and texts with.. I am asking this person who will check for you.. and then we never get a response. FOLKS... Do you really want to deal with a company that treats is LOYAL customers like this? Not to mention our back yard is a disaster and we have clovers ALL over our front yard... This level of incompetence is just amazing. I have begged them to help... I am not asking for ANYTHING but what I am owed.. it should not be that hard to get a major company who has already admitted in writing and in phone calls that they owe us that money. Please feel free to contact us and I will be glad to go into more detail on the run around we are currently getting... so sad... read more

Do not hire. They trashed my yard and I had to fire them. All they do well is bill and make excuses.

Review of Arrow environmental services Orlando, FL. This is the worst lawn and pest service I've used in the last five years. The salesperson who sold me this complete con job said that this was a one year contract, in which I paid in full, then Arrow continued to bill me after the year of service ended. It took 7 calls to multiple numbers to get them to cancel the service and months of head aches to finally get this company out of my life for ever. There last pest service was one of their employees who showed up to my house and was told by my wife that the service was cancelled, then continued around the house with a broom and charged me 94$. Enter into an agreement with this company knowing that the service and especially the customer service is absolutely horrible. read more

Many of your comments are incorrect - including the statement that I have not cancelled my service. It was cancelled on the day I left the review. If you wanted a broader perspective on the service you provided you might have asked the customer representative who was trying to help me reach someone who could address these problems (over a 3 day period). Your rep could also have contacted me as to what he was doing to resolve any issues - he did not. In fact when I finally spoke with him, he said my irrigation guy saw that he was at my house and there was someone with him who he assumed was my husband (he was not). I was in the house and would have been available to discuss the situation if he had knocked on the door. Without communication, it's difficult to know what is or isn't being done to address the issues. You also might have considered contacting me about my complaint instead of strictly "reviewing the file" and leaving this Yelp message. Many of your assertions are incorrect and rely strictly on what your field guy reports. Rest assured I gave cancelled all services and if your records indicate otherwise, please review the file again. I started service with a new company today. read more

I have had service with a company that Arrow acquired to expand into a new market. In the 2 1/2 years with the prior company I had exceptional service and minimal concerns. When something was amiss the prior company would take action immediately and it was always resolved! In one case the tech was in my neighborhood and saw something I had not, he took care of it before it became a big issue!! INCREDIBLE service!!! Now sense Arrow has taken over I have had nothing but issues! In the first treatment they managed to kill huge sections of my yard and in areas that have never had weeds they are taking over! My yard looks like nothing is being done for the amount of money I am spending is Arrow just taking my money? Sure does feel like it, when I call I am told we will look into it and contact you... 2 weeks later and I am still waiting... Subpar chemicals" my assumption because I was able to confirm they changed when Arrow took over" and non existent customer service! Stay far away, they only want your money and don't care about you our the quality of service they provide, or there brand! Side note, who puts a marketing sign in a yard with Huge dead spots... read more