Here's a stronger, more professional version that is factual, detailed, and credible while avoiding statements that could be difficult to substantiate:
Before the rewrite, one suggestion: avoid claiming they "sprayed water" unless you have evidence to support that. Sticking to what you directly observed makes your review more persuasive.
We had an extremely disappointing experience with Arrow Environmental Services and would not recommend them based on our experience.
After experiencing a pest issue while using another company, we hired Arrow with the expectation that they would help resolve the problem. Instead, despite receiving monthly service, we watched the pest activity continue to increase. We repeatedly pointed out the areas where the activity was the worst and asked the technician to treat those locations thoroughly. We also requested that equipment and movable racks be repositioned so the hidden areas could be properly serviced.
The technician informed us that they do not move equipment. Even when we helped move a rack ourselves to provide access, there was very little effort made to treat those hard-to-reach areas. As a restaurant, those inaccessible spaces are exactly where effective treatment is often needed.
We were also instructed not to use any other pest control products, trusting that Arrow's service would resolve the issue. Unfortunately, the problem only became worse during the time they serviced our business. We continued paying for monthly treatments while seeing little to no improvement.
The situation became so severe that it put our restaurant at risk and created unnecessary stress for our business. After ending our service with Arrow and hiring a local pest control company, we saw a dramatic improvement. Within a month, the pest activity was under control--something we never experienced during our months with Arrow.
Our experience was frustrating, costly, and disappointing. We expected a professional solution but instead felt like we were paying for a service that did not address the problem. Based on our experience, we cannot recommend Arrow Environmental Services. read more