We began our work with Arrow Drilling in June of 2018. They submitted a variance to the State for us which indicated (commonly-used language in such variances) that Arrow must be the drilling company to construct the well. We had assumed that this meant that they would be the ones drilling the well. Little did we realize!
According to our General Contractor, at this point Arrow when "radio silent." They did not return any phone calls for months. Being that we were building in an area with a very limited building window due to the weather, we simply could not wait any longer for them to return calls. We HAD to begin construction, even though we knew this would complicate getting the drill rig to the well location.
We FINALLY heard back from Arrow some time in late October or early November. At that time, they informed us that they did not possess the equipment to actually drill the well that they had specced out with the State. This would have been a good thing to know back in June!!! We wasted several months and were coming up on the end of our rental lease, unable to get a C of O on our new house for lack of water. Further, we were left with about 6 weeks notice to try and find a rental in a resort town over Christmas because Arrow misrepresented their drilling capabilities and could not return the phone calls of our General Contractor.
The end result was that we were out thousands of dollars having to find a new place to live, had months added to our build, and had to call a LARGE number of other drilling companies (nearly 40) before we were able to find one who was available to drill the well before spring.
I cannot express in enough words how frustrated, angry, and disappointed we were with Arrow Drilling! They are a very unprofessional company! read more
