1. Arpèl Med Spa

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Studio City, CA

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Arpèl Med Spa

4.5 (11 reviews)
Closed • 10:00 am - 6:00 pm

Services - Arpèl Med Spa

IPL hair removal

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5 years ago

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Arpel M.

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4 years ago

I got my face laser here. And Liz was absolutely so sweet and informative!! I 100% recommend going to her.

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5 years ago

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Review Highlights - Arpèl Med Spa

“I have really bad hormonal acne and Lucy has helped me in less than a month since my first facial.”

Mentioned in 4 reviews

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Suzanna just performed micro-needling with PRP on me last week and she was so kind and thorough…read morewith my treatment! She drew my blood and I didn't feel a thing. She numbed my face prior to the procedure and it did not hurt at all. She educated me well on the post-treatment instructions, and I didn't have any issues at all. I'm already getting compliments about how good my skin looks and that I look younger. I ended up buying two more treatments and will request Suzanna for my next two visits as well! As a nurse I am very careful where I go for procedures that have a possibility of causing damage if they're not performed properly. I really trust this clinic for my skincare, as I've had several facial treatments here and they have all been effective and the staff are all very skilled and professional!

Unfortunately, another disappointing experience at Skin Agency, and this was the third time I've…read moreleft feeling frustrated by how this business handles its customers. My technician was accommodating, but the issue for me is much bigger than the technician. I went in for their Monday/Friday special and was steered toward a different neurotoxin than the one I originally booked. What wasn't clearly explained to me were the parameters of the special. I ended up paying more than expected and didn't realize I hadn't received the promotional price until I got home and actually looked at the numbers. I also had a $50 credit from a previous consultation. During that visit, I wasn't medically cleared by the person handling the consultation, but since I was already there, I was offered a very quick technician appointment for $50. I was told that amount would be credited toward a future service. What I wasn't told was that I had to use the credit within one month. Had I known that, I wouldn't have agreed to the appointment. Unfortunately, they refused to apply the $50 because it was past the one-month window. And this isn't the first time I've tried to find a reasonable solution with them. Another time, I purchased one of their packages but ended up having to go out of town for work, so I wasn't able to use the package within the promotional timeframe. I completely understood that the original deal had an expiration date and wasn't asking them to honor the expired promotion. I reached out afterward and simply asked if I could use the face-value amount I had already paid toward another service instead. I was more than willing to forgo the original deal and just apply what I had already spent as a credit. They wouldn't budge -- not even a little. What really bothers me is the lack of willingness to find a reasonable solution. I'm not expecting a business to ignore its policies, but there should be some level of customer service and discretion when a customer is trying to work with you in good faith. After realizing I'd also overpaid for my most recent service, I called to explain my frustration and was again told there was nothing they could do and that I needed to send an email. I'm still waiting for a return call from corporate, so I'm hoping someone there will actually take the time to listen and address what happened. At this point, I've lost hundreds of dollars here between credits, packages, and pricing issues, and I don't feel like there's anyone actually advocating for the customer. I understand businesses have policies, but good customer service is also about communication, transparency, and trying to make things right when something wasn't clearly explained. After multiple experiences where I've tried to be reasonable and meet them halfway, only to be met with a hard "no," I've reached my limit. Unfortunately, I won't be returning.

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Just had my first clear+brilliant session with Briana at LaserAway in Sherman Oaks. And a month…read moreprior to that she did my 2nd hair removal session. She was so amazing and kind! Loved her aura!! All good vibes! Little to no pain both times. I know she said in July she goes back to the Woodland Hills location, which makes me sad. Just wanted to leave a review on how great she is! This is my 3rd time coming to this location and everyone has been amazing! Thank you ladies!!

Idk maybe it's just me but I booked 3 packages. Thermage,…read moreclear and brilliant and tattoo removal. First I'd like to say that they run a soft credit check without telling me, each and every time, and I get the notifications on my phone; immediately after they try to up-sale me. I'm finished with my thermage & honestly see no difference. We didn't even compare before and after pictures. I'm a little concerned about my tattoo removal and I understand that it will take some time but after getting a session of clear & brilliant done by one of the nurses, she basically told me that I'm paying for it to be done a certain way & one of the nurses failed to do it that way during my 1st session. Im now beginning to wonder if I will ever see results, especially if one nurse does it correctly and another doesn't... Due to all of this I decided to switch locations. Hoping for better results.

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Arpèl Med Spa - laser_hair_removal - Updated October 2026

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