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ROUTINE by Anush Movsesian

5.0 (707 reviews)
Closed • 9:00 am - 5:00 pm

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100%

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I had a very disappointing experience at Routine, especially because I had been genuinely so excited to see Anush and had a lot of confidence in her work based on what I had seen online. I waited months for my initial appointment and was rescheduled twice. I completely understand that things come up, so I was still happy to make the drive from San Diego. At my first appointment, I had my previous lip filler dissolved, and that experience went well. The office was also very accommodating in getting me back in two weeks later for my refill. For my refill appointment, I drove approximately seven hours round trip for an appointment that lasted around 20 minutes. During the appointment, my upper lip began to bruise, so Anush decided to stop and have me return two weeks later for a follow up. About a week after the refill, I contacted the office because my smile looked noticeably uneven. One side of my lower lip was much fuller, while the other side appeared to droop. I was told that filler needed two weeks to settle, which I understood. At my follow-up, I brought up the asymmetry again, and Anush thought it might be related to Botox I had received in my chin possibly affecting a muscle. I trusted that explanation and hoped it would improve with time. Unfortunately, three months later, it had not improved. My smile was still noticeably asymmetrical, I had a large, visible lump of filler on one side of my lower lip, and the opposite side continued to droop. It affected my confidence to the point that I was uncomfortable smiling and even found myself focusing on my lips whenever I was on FaceTime or recorded a video. I understand that ideally I should have returned to Anush to have the issue corrected. However, by that point I no longer felt confident in the work. Returning would also have meant taking additional time off work and making multiple 6-8 hour round trips for dissolving, healing, refilling, and potentially another follow-up. I ultimately chose to have my lips dissolved elsewhere and paid additional money to correct the issue. Afterward, I reached out to Anush, explained what had happened, and asked whether a partial refund of my $1,400 service could be considered given the circumstances. I was told that she did not feel anything had been done incorrectly and that she thought my lips "look wonderful," and that being unhappy with the result did not guarantee a refund. I respect that providers cannot guarantee that every patient will love every cosmetic result. However, I don't consider visible asymmetry, drooping, and a significant lump of filler to be simply a matter of personal preference. I was especially disappointed that my concerns were dismissed when the asymmetry was clearly visible in photos. I went into this experience genuinely excited and with a great deal of trust in Anush's work, which is why the outcome and response were so disappointing. My experience was very different from what I expected based on what I had seen on social media. I ultimately spent additional money elsewhere to have the filler dissolved and corrected. I would encourage anyone considering cosmetic work to look beyond social media results, ask questions about how complications or unsatisfactory outcomes are handled, and make the decision that feels right for them.

Alannah C.

I first discovered Anush on IG and appreciated her honesty and thoughtfulness with her craft. I was unhappy with my previous experiences with different providers and took the plunge to join Anush's waitlist. I recall feeling nervous to meet her for my first appointment, those feelings quickly resolved as I found her to be so down to earth, kind and thorough. I'm extremely happy with my Botox, not to mention the skin care regimen I now have with all "Anush approved" products. Gorgeous office, staff, couldn't be happier.

2 hours after lip filler - Restylane

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27 days ago

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21 days ago

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2 months ago

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Anush M.

Thank you for this beautiful review!

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23 days ago

Bianca is the absolute best. No one has been able to get my Botox exactly how I want it except her. Flawless every time!

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Anush M.

Ty Skye! Love you.

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“And I highly recommend following both Bianca and Anush on Instagram because they crack me up.”

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Suzanna just performed micro-needling with PRP on me last week and she was so kind and thorough…read morewith my treatment! She drew my blood and I didn't feel a thing. She numbed my face prior to the procedure and it did not hurt at all. She educated me well on the post-treatment instructions, and I didn't have any issues at all. I'm already getting compliments about how good my skin looks and that I look younger. I ended up buying two more treatments and will request Suzanna for my next two visits as well! As a nurse I am very careful where I go for procedures that have a possibility of causing damage if they're not performed properly. I really trust this clinic for my skincare, as I've had several facial treatments here and they have all been effective and the staff are all very skilled and professional!

Unfortunately, another disappointing experience at Skin Agency, and this was the third time I've…read moreleft feeling frustrated by how this business handles its customers. My technician was accommodating, but the issue for me is much bigger than the technician. I went in for their Monday/Friday special and was steered toward a different neurotoxin than the one I originally booked. What wasn't clearly explained to me were the parameters of the special. I ended up paying more than expected and didn't realize I hadn't received the promotional price until I got home and actually looked at the numbers. I also had a $50 credit from a previous consultation. During that visit, I wasn't medically cleared by the person handling the consultation, but since I was already there, I was offered a very quick technician appointment for $50. I was told that amount would be credited toward a future service. What I wasn't told was that I had to use the credit within one month. Had I known that, I wouldn't have agreed to the appointment. Unfortunately, they refused to apply the $50 because it was past the one-month window. And this isn't the first time I've tried to find a reasonable solution with them. Another time, I purchased one of their packages but ended up having to go out of town for work, so I wasn't able to use the package within the promotional timeframe. I completely understood that the original deal had an expiration date and wasn't asking them to honor the expired promotion. I reached out afterward and simply asked if I could use the face-value amount I had already paid toward another service instead. I was more than willing to forgo the original deal and just apply what I had already spent as a credit. They wouldn't budge -- not even a little. What really bothers me is the lack of willingness to find a reasonable solution. I'm not expecting a business to ignore its policies, but there should be some level of customer service and discretion when a customer is trying to work with you in good faith. After realizing I'd also overpaid for my most recent service, I called to explain my frustration and was again told there was nothing they could do and that I needed to send an email. I'm still waiting for a return call from corporate, so I'm hoping someone there will actually take the time to listen and address what happened. At this point, I've lost hundreds of dollars here between credits, packages, and pricing issues, and I don't feel like there's anyone actually advocating for the customer. I understand businesses have policies, but good customer service is also about communication, transparency, and trying to make things right when something wasn't clearly explained. After multiple experiences where I've tried to be reasonable and meet them halfway, only to be met with a hard "no," I've reached my limit. Unfortunately, I won't be returning.

Photos
The Skin Agency - Under eye prp

Under eye prp

The Skin Agency - Numbing agent applied before Microneedling with hyaluronic acid!

Numbing agent applied before Microneedling with hyaluronic acid!

The Skin Agency - The Skin agency hall

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The Skin agency hall

ROUTINE by Anush Movsesian - medicalspa - Updated October 2026

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