I normally get treated at a different location, but I visited the Sherman Oaks location because it was convenient to my schedule that day! Kim and the team went above and beyond to make sure I was set for my appointment. I got laser tattoo removal, which is never fun, but I got numbing and a full rundown of what to expect so it was actually fine! I just love that I can always expect great customer service at LaserAway, and this time was no different read more

I moved from SF to LA in June. I purchased a package of Potenza treatments. I used my last booking in Sherman Oaks in September 2025 and was told that the new policy of actual real numbing cream would be used. It was not used, the bare minimal numbing cream was used and it was a Horrible experience!! I will never do this treatment again. Also, this business changed their policy on points, so now instead of $100-200 going to each treatment from points, it is only $25 each treatment. What a rip off!! read more

I signed up to get cool sculpting done after 2 years of research. I was told I only needed 2 procedures. I decided to do it. Not only did the procedure not work, and show results, I was told I would see results in 3 days, 3 weeks, and 3 months but I was also left with a $3000 bill. No one called to see how I was recovering, and check on my progress. Also no one called to schedule the 2nd procedure. I waited 3 months and nothing. The procedure was not worth the $3000 I was told I would have to pay. My doctor told me not do anymore procedures. I contacted them to cancel. I was very disappointed, and will never go back to Laser Away, after such a terrible experience. I guess they got their money up front and was not interested in serving their customer. read more

Honestly horrible experience! I did the laser on my entire legs and Brazilian for $3.500. It DID NOT WORK AT ALL. During the 5th session (I had it 6 in total) I asked the nurse why it wasn't working and she checked that they were not even putting enough power in order to "burn" the hair, they weren't doing it right and cheating me, you suppose to feel something and I was always feeling nothing. I'm honestly so so sad I put a lot of money into it and it didn't work... I'm STILL paying for the treatments even though it was $3500 for 6 sessions read more

No one from Laser Away ever contacted me to reschedule to confirm what vials I have on the books. They need to be ashamed management needs to be terminated front office staff great back office. Staff doesn't feel like they have a job they can count on so they act accordingly this means the problem is with management. Facts read more

Treatments have good out comes. But not enough discounts...or points for loyal customers...

This place has the worst customer service. I'm not a fan of this location, I paid for a 6 pack of clear and brilliant laser treatments. My 1st session was Great , had downtime and results just like they said I would 2nd session I had no down time and no results Literally my skin wasn't sensitive at all the next day, I was able to use my glycolic cleaner and I didn't even get a tingle. I called and asked why my second session gave no result of sensitivity after - they said oh sometimes that happens I call bullshit - this treatment cost $400-500 a session. I want this redone to get the results I received the 1st time. I know very well the technician did something different and she wasn't as experienced as the First Lady I had. It's been 2 months, I've emailed the company and called 5 times, no one has reached out to make it right. read more

Hi I'm a regular by now, 8 out of 10 laser tattoo removal treatments! It's been a long journey that started with a video consultation. The receptionists are always friendly and focused. It seems like they get moved around, or maybe there's turnover? My friend is a tattoo artists and I told him the price for my treatment. He said it was reasonable. I've had different people in there doing my tattoo removal, taking photos sometimes too, but today I want to give a special shout out to nurse Andrea, she was the best ,sorry everyone else! She is kind and also on point, knows about the procedure and aftercare. They need to get human cloning in the other room, clone her, then she can also work in Glendale! I hope you guys read this, I know it's tough to work there because of the area. There are a lot of ego problems and drama from the other customers. Thanks for great service! read more

Fraudulent business! I was going to wait until all my 6 financed ($2250) face clear and brilliant sessions to leave a review, but I need to voice what has happened. On my third financed face C&B session, I was convinced to buy Rejuran (salmon dna) for my final 3 financed sessions. So I purchased 3 Rejuran plus 3 neck C&B ($1906.37) to be added to my last 3 face sessions that had already been paid for (Obviously) apparently I was getting a huge discount by making this purchase. My 4th session which included all 3 purchased items (face/neck/rejuran) went smooth, or so I believed. My 5th session including all 3 was my best session in my experience. My face literally healed the following day, which makes me believe my previous session, they either duped me on the Rejuran or applied something cheaper because it took a week for my face to heal. Which brings me to my main complaint. As I was trying to make an appointment for my sixth and final session of all three purchased procedures I was told I could only make an appointment for my neck C&B plus the Rejuran! The receptionist tried to explain to me that when I purchased the 3 Rejuran plus 3 neck C&B somehow they took away 1 face C&B. I said that must be a clerical error because the face C&B has already been financed. They called me back today saying that they can't "comp" me for a free face C&B, the most they can do is offer me an à la cart which is $500 at 50%!!! Not only am I insulted, but I am livid! I told her how can you offer me something that has already been paid for?!?!?! Somehow, they are trying to convince me that this is my fault. I have all my credit card and bank receipts. If they failed to properly add the paid for procedures, it should not be the customer's fault! If this issue is not resolved, I definitely will be making a complaint to the Better Business Bureau and will see them in civil court. To add to the fury, they did cancel one appointment and reschedule another. This office really needs to get their issues together. It's unfortunate because the ladies are really nice, but maybe not so competent. read more

Staff is mostly friendly, services are straightforward. I purchased a pack of 8 on promo, and showed up on time or early to every appointment. However, they are never ready for me until 15 minutes past the appointment time without any acknowledgement that they are running late. Not necessarily a dealbreaker if you have the time to spare, just a bit odd... read more

I got lip fillers here and I loved them! 10/10 reasoning pricing would come back for that! :) I would not come back for Brazilian laser , too pricey still paying it off and it's been more than 2 years , and they charge all these extra fees and interest charge , found a better place with quicker results and they only charge $25 a session read more

There's always a 70% "deal" on laser but still way too expensive. And the fact that we can only buy packages and have to pay the full amount or take a loan out is ridiculous. Plus the machines didn't do a good job even after alllllllll my sessions. Shame. And that's with the levels being adjusted every time. read more

Alexis is amazing!! I promise you won't regret booking appointment with her. Super sweet. She will listen to you and deliver as promised!

First of all, I wouldn't recommend Laser Away for tattoo removal. I've done 9 sessions so far and my tattoos (all black ink) are slightly faded. I've done tattoo removal elsewhere and had black ink removed in 5 sessions. My nurse at another med spa said they could remove what Laser Away hasn't in about 2 sessions. Secondly, the last time I was there I was told I'd need 6 more sessions. The woman at the front asked me if I wanted to see if I qualified for a payment plan. I asked if it would be a hard inquiry, she said no. I said sure let's see. After entering my info she let me know I qualified. She said that the credit company would reach out in a few weeks to start the payment plan. I thought good, I have the chance to think it over before fully committing. A few weeks later I receive a billing statement in the mail -- apparently me "checking to see if I qualify" was me actually signing up for a line of credit without realizing it. I've checked to see if I qualified for a payment plan before and was not immediately signed up for it without my knowledge. After many phone calls with the credit company and back and forth with Laser Away, they agreed to refund the balance to the credit company (but not without suspicion that I was being shady, when in fact they were the ones not being forthcoming). However, more than 2 weeks later, I find out that no refund has been issued and my account balance has now gone to collections. I'm trying to reach someone from the Sherman Oaks location to sort this out but they're suddenly elusive. I don't like writing negative reviews and I rarely do, but this is affecting my credit as my husband and I are trying to save for a house and raise our nearly 2-year-old daughter. This is causing so much unnecessary stress. At this point if they don't issue the refund I'm going to have to open a fraud claim. read more

LaserAway - After 9 tattoo removal sessions - Laser Hair Removal Near Me - Sherman Oaks, California

Ladies are nice and outgoing.. I have a couple of sessions so I'll be coming back for a while... laser hair removal works!!!

I had been looking forward to getting the glow up facial and Hydro facial the day before my wedding. The facial was over $300 and I thought it would be a beautiful way to destress and prepare for my day- imagining other facials I have gotten where I am changed into a cozy robe and told to remove my socks so that they can also give me a foot rub while waiting for the face mask to set. But instead, I was laying on one of their normal procedure beds, with all of my clothing and lights on, they cleaned my face then told me they needed me to sign the iPad to give consent. This is after I had already prepaid for the service and signed paperwork. The practitioner stood behind me for five minutes, tapping on the iPad and I was extremely confused and unaware as to what was going on. Then the Practitioner said she was going to be right back with a new iPad. 30 minutes later I was still laying alone on the table, knowing that I had a back-to-back schedule to prepare for everything for the wedding the next day. I finally walked out and asked what was going on, and they said that their computers were down and they were waiting for a technician to arrive to help and they couldn't start the facial without my signature in the iPad. I told them that someone should have come in and let me know what was going on and there should have been a backup solution if the iPad going down. The front desk staff was very gracious and apologetic, but that doesn't change the fact that I could've booked a facial anywhere and it would've been much more luxurious and I actually would have gotten my pre-wedding facial. So instead, after 45 minutes and no facial and extra stress, I left and went home and did my own face scrub. What a disappointment. read more

They did not disclose they couldn't treat the area I requested and charged me $440. I get to the appt only to be told they don't treat under eye for jelly rolls botox which is a common place - all spas treat this area . I get to my appt and had to get a full refund . This is my 3rd horrible experience after having gone for 10 years . Trash. read more

i love it here. every experience has been amazing my sleeve is almost gone from tattoo removal!!! ready to work on my next procedure. the staff is amazing! always smiling and great energy!!!!! highly recommend every service read more

LaserAway - tattoo removal 6 treatments so far and almost gone! - Laser Hair Removal Near Me - Sherman Oaks, California

I absolutely LOVE this location. The whole staff is just absolutely amazing and accommodating. It seems like they all genuinely love working here and helping clients. Special shout-out to Nathan for being so kind and patient with scheduling! read more

LaserAway - Laser Hair Removal Near Me - Sherman Oaks, California

Rita K. was wonderful! I have skin issues on my face from a traumatic incident from years ago. Today was my first session. I was very impressed with LaserAway's professionalism, integrity, and amazing service! I'll definitely be back! read more

Scammmm . They Told me I needed extra work on my lower back But during the live call they never even looked at my back . Once the virtual video was done and once they looked at my tummy I got called for and told me about the pricing . They gave stupid prices and they were charging me for a boat part I next showed them . Don't come here - I WISH TO GIVE NO RATING read more

Spent almost 5k for 8 treatments (legs, underarms and bikini). I lost about 30% of my hair. Not 70 or 80% as was mentioned in advertisement. They offered me 50% discount for my next treatments lol! So I need to pay another 3-4 k and there is no guarantee I will see any results. Do not recommend!!! I'm trying at home laser hair removal. At least they will refund me money if it won't help. read more

I was told by them that I was a perfect candidate for COOL SCULPTING, so I decided to try it. After my first session, I noticed no difference. They said "oh that's normal, you just have to come in for more sessions" so I did. After thousands of dollars, still nothing. The most I noticed was that they placed the machines on me lopsided so maybe I notice a bit of asymmetry not but other than that, really nothing. I wanted to get a certain area done and showed them where during the consultation, but after saying it's possible, they changed their minds and said they had to place it right above that area because they said the area I wanted "wasn't approved by the fda" or some bs like that.. that area was one of the MAIN REASONS I was there! I tried to get a refund because after they misled me about where I could do it and after it did NOTHING, I realized it was a big scam. They sent me from contact to contact like a merry go round talking to different people/managers and I got nowhere with them. It's been a few years now and I'm still pissed they never gave me my money back for the bs they scammed me with. NEVER get cool sculpting. IT DOESN'T WORK. read more

A corporate scam. If you want hair removal, get electrolysis not laser; if you want skincare go to a dermatologist not someone at laseraway. If you want to waste money and time and interact with an ever-rotating crew of vapid people with wildly different skill levels, go to laseraway. Do not support this business. Find a smaller business with better lighting that will actually do what they claim to be able to. read more

Thurs 6PM: made an appt online for a virtual consult for Friday at 1:30PM. got a zoom link. 8PM: Got a text asking me what time I want a call...? I already made a zoom appt, so I let them know. Fri 1:30PM: I join the zoom link. No one joins for 12 minutes. Leave the zoom and call. Dude tells me they're too busy and they'll call me back. No apology. 4:30PM: Candy from LaserAway calls and says, "Hi, I understand you have some questions?" Really? It's one thing to mess up once, but three times for one potential new customer? If you can't get your act together for a basic consult, I am not trusting you with my face or body. Out. read more

First time ever visiting and I'm SO blown away with how wonderful the entire experience was! I booked a juvederm lip-filler appointment and was treated by Alexandrina. She is phenomenal!!! Not only did she expertly communicate the process but she was very personable, answered all my questions and then took her time providing the fuller which I really appreciate. Afterwards I got a little lip massage and what to do for after care. Floriana is another LaserAway favorite, she is wonderful and helped me book my next appointment and walked me through Coolsculpting breakdown. I love love love the professional, friendly and upbeat environment of LaserAway, I will be a forever client! read more

Once they get your money they treat you horribly, They canceled my appointment twice and when you try to reschedule you have to wait for so long for another appointment. First time they canceled cause the lady that treats you "was sick" I was like sure ok that happens, they rescheduled me for almost more than few weeks later. They sent me the day before the appointment that they're expecting me. I took a day off work, got there and the lady at the front desk says she doesn't know why it got canceled and I need to reschedule, again! And now I need to wait for another few weeks, ridiculous, horrible service, the only thing keeping that place a little bit tolerable is the nice lady in the front desk. 0/10 not recommended save your money and mental health go somewhere else read more

I've had now two treatments with Joy and she is wonderful! As is everyone on the staff. Great people to talk to and honestly hurts way less than waxing. I tried to leave a tip but they don't allow tips! I'll try again next time I can't wait to be a lil baby seal haha read more

I highly recommend this spot ,from the pricing to the helpful and professional staff , the way they took to time to explain everything to me specially Nathan he made my experience amazing, definitely coming back they are the best . read more

Tricia and Kenzie took great care of me and gave great consultations. I had a great experience.

I recently relocated within the city, found this place closer to me but I guess my mind has been made ,I will not go to this place just by getting the worst customer service over the phone. I felt like I was being forced to go in the next day after canceling. I understand they want customers but I am paying for this service and I decide when I'm available to go. read more

Do NOT come here, unless you're willing to lose HUNDREDS of money. I was interested in looking into laser hair removal and I went to LaserAway's website. Shortly after, a sales associate Christie immediately called me and offered me promotion that seemed affordable - she broke it down to a monthly payment plan cost (I think it was about $100/month but you're paying that for over a year, over $2K total). I was so new to laser hair removal that I assumed those prices were normal and I foolishly signed up for the package. They also make it seem like their company is "elite" and "trusted" and "better" than other laser hair places and that's why they're charging premium prices. After doing some research and talking to friends about where they go for laser, I realized the prices LaserAway charges is insanely overpriced compared to everywhere else. And I mean INSANELY overpriced. I proceeded to cancel my membership, which thankfully was an option. However, by doing that, you therefore are responsible for the "a la carte" pricing of the services - meaning, you no longer get the promotional price and pay an outstanding amount of money for each service. I had received one treatment of underarms and brazilian. I therefore was responsible for the a la carte pricing of both - $399 for brazilian and $199 for underarms. Would like to point out other places cost about $70 for brazilian. Here's where I'm the most upset by the customer service. When signing up for the plan with Christie, she said they were currently doing a promotion where I would get free underarms with purchase of the brazilian. I really didn't want it or need it, but figured it's free so why not. In getting my refund for the membership and having to be responsible for these a la carte pricing, I don't feel it's fair that I pay $200 for the underarm service that I didn't want in the first place. Frankly, I'm upset that I have to pay a la carte pricing for the brazilian, but I accept the mistake I made by signing up in the first place and am fine with it. The underarms is what I don't think I should pay for. I called the Sherman Oaks office and asked for a refund for that service, they said they or Christie would call me back. No one did. One week later, I called again, and they finally transferred me to Christie directly. Oh hey girl, long time no talk. Her voice was shaky, she must have been nervous because she likely saw the reasoning in my argument but perhaps isn't allowed to or has the power to grant me the refund. She wasn't kind nor understanding and she was fake nice to me. I asked if there was someone else who I could speak with, which she clearly didn't like as she sounded annoyed and she said she could submit a ticket. Who knows if that's BS and if anything will happen with that. I then called the Sherman Oaks office hoping to speak to someone else so they could help me. I spoke with another associate and she said someone will be in touch with me. Who knows if I'll ever get a call or if I'll have to call and check in a week from now. The issue is not resolved, I've been dealing with this for over 2 months, and it requires diligent follow-up. It's absolutely ridiculous and I feel like I've been scammed. Maybe the services are okay, but the reality of the matter is, you're paying over 5X more than any other laser place. And they make it seem like you're getting a good deal by offering "promotions" and "packages" that seem enticing. But you're really not saving that much money when you compare it to any other place. Don't waste your time or money. Do not go here. Take my word for it. Truly feel sorry for anyone who rates this place highly and thinks they're getting a good deal. They're literally bleeding money. read more

I love laser away for my hair removal services. The staff members are extremely professional, kind and caring. I have been going there since 2019 for legs, Brazilian, underarms, face etc. The service is provided by an RN, who is quick and makes sure the treatments are as painless as possible. Whenever I get a laser treatment, the staff members always ensure that I am comfortable and they go at my pace, taking quick breaks between each laser treatment. I am noticing a significant reduction in hair growth. It has had a tremendous positive impact on my day to day life. I don't spend hours waxing or shaving anymore. Facilities are modern, clean and private. They also spend a lot of time educating you on post are instructions and as long as you follow them you should be fine. I should have gotten the treatment sooner! I highly recommend LaserAway. read more

I stumbled upon LaserAway when I was searching through Groupon to get rid of a tattoo that I mistakenly placed on my Bentley aka my body lol Kim K. says never put a sticker on a Bentley...lesson learned! My tattoo is small and inconspicuous, however it's no longer needed. The first appointment was a consultation which only took ten minutes for her to explain to me the process and how long it will take for it to be completely removed. The staff is super friendly and attentive. My first laser appointment was quick as well, the laser treatment was a little painful only because I'm a wimp...ouch! I'm not sure if it hurt more to get the tattoo or remove it! Be sure to put sunscreen on the area and a bandage for quick results. I have a few more appointments before it's completely removed. Before and after photo's to follow soon! Note: Metered parking right in front read more

LaserAway - Free Goodies!!! - Laser Hair Removal Near Me - Sherman Oaks, California

Beware, this place is fraudulent. Will steal your money and pretend to return it with fake return transaction documents. Terrible service, terrible experience. Extremely unprofessional. They do not care about you or your procedure once they get your money. This company, or at the very least this Sherman Oaks location, should be shut down and placed under investigation. read more

Staff was very polite and attentive to my needs receptionist Was so great to me I have 5 more sessions left and I'm looking forward to being greeted by the great receptionist sorry if your reading this I forgot your name my love but I think it started with Ev and she was so great and polite to me and gave me really great tips on how to numb properly and what to expect during my clear and brilliant session looking forward to my next session staff was great clean establishment and overall I had a 10 out of 10 experience btw I got a free gift for booking during my consultation it was a Hyrdafacial omg highly recommended 10/10 read more

Been going to laser away for about two years now for treatments! Love the Sherman Oaks team! Lauren is always a great help in getting my appointments scheduled as well as notifying me of promotions on treatments! The team never tries to pressure me into a sale if I'm not ready! Nurses like the lovely Danielle always make feel comfortable, safe, and well taken care of whenever they're administering my treatments! Love the team and love my results from the treatments! Definitely recommend this LaserAway team for beauty dream team! read more

I have received ongoing treatments from the location in West Hollywood over the past few years. Unfortunately, when it matters, the staff communication is subpar. It was communicated to me that I had three remaining treatments after a long hiatus (which I'd already paid for). I moved ahead with booking my first two treatments. Then, after my second treatment and their staff trying to sell me additional treatments (which I said I'd think about), I was told that I'd used up all of my treatments and, in fact, had no treatments remaining. This company is lacking in professionalism and clear communication. Searching for another laser removal company. I am no longer using this one. read more

Have been going to LaserAway over a few years, and most recently for maintenance. It has been awhile, and I discovered my pain tolerance is much lower than it once was but Milly got me through it with some great techniques that made a difference. Very happy with my results. I haven't had to worry about my underarms or wearing shorts or a skirt in years. I cannot believe what I used to put myself through with waxing and shaving!!! Highly recommend. read more

Do not go here. They are not trained professionally. I had hardly any of my tattoo left with zero scarring before going here for my last session of tattoo removal... the therapist went on such a high setting and went over the section at leasttttt 10 times that now I have a full scar. I now have a scar outline of the entire tattoo.. when a few days ago I had nothing here.. my skin was not damaged and now it's fully a white scar in replacement of my tattoo. She completely burned and damaged my skin. I realized she went over it so many times to the point that the laser didn't even hurt anymore. & now I see why. She burned through and killed all my skin tissue. Honestly so disappointing. read more

LaserAway - Fully scarred from too high of a laser. She had no idea what she was doing. - Laser Hair Removal Near Me - Sherman Oaks, California