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Pasadena, CA

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Arosa San Gabriel Valley

4.0 (1 review)
Open • Open 24 hours

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10 months ago

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Home Instead Home Care Services of Pasadena

Home Instead Home Care Services of Pasadena

(22 reviews)

My grandmother recently entered hospice with limited time remaining per her doctor's assessment. We…read moresought professional caregiving services, and in interviewing agencies over the phone, we were clear and direct about the services required. A significant, and common, part of her hospice care would entail administering meds, and we inquired about this directly over the phone. We were assured that this was a service that Home Instead provided, and we moved forward with scheduling an in-home assessment. At the appointment, the service professional said that they, in fact, do not administer meds. I would have hoped that an agency that provides care during such vulnerable times would be direct and sensitive in answering questions related to caregiving before moving forward with services. The misleading information presented to us over the phone has resulted in wasted time and further delays in securing care for my grandmother. I sincerely hope that this review is considered and practices are refined to better inform potential clients, holding more respect and awareness of the stress, time, and emotional energy required to secure care at end of life. This could have been avoided had our direct questions over the phone been answered accurately. The unnecessary time spent at the at home assessment would have been better used enjoying the precious moments remaining with my grandmother.

Generally speaking caregivers we've had from Home Instead…read morewere caring and efficient - exceptionally so. The agency's communication skills could use improvement. We have repeatedly made 1 staffing request which has been ignored - not only denied but never addressed. Agency policies regarding client confidentiality need to be clarified as well. My husband and I have enough extra challenges to face without hearing that our living room furniture is being reviewed among Home Instead care providers.

Hair Fairies - Hair Fairies featured on Dr.Oz

Hair Fairies

(21 reviews)

West Central

My Niece had a pretty bad case of lice so we started looking through yelp for help. Most companies…read moreand independent providers were unclear when I requested their fee schedule. I left without clear answers on fees per session vs. hourly. They only added to our frustration. I called Hair Fairies in Pasadena and spoke with Myra. I immediately felt assured that a solution to our problem without the run around was at hand. Myra is very knowledgeable and clear regarding the pricing and procedures! The reserved thoughts of "am I going get a surprise with extra charges", was entirely erased. We arrived at the shop and it was so clean and cute. Myra greeted us with a big smile and immediately began to explain everything that was to be expected with our session. The session went well we took about an hour or so and Myra removed MANY of those little critters. Im glad I brought her here because the most I removed was 5 and with Hair Fairies we counted about 20 lice and 100 + eggs! The pricing was reasonable and completely worth it when you consider the amount of time and expertise that is needed. I wouldn't dare try this at home it's a very tedious task that only the experts at Hair Fairies can handle. I Highly recommend this Hair Fairies location. Thanks again Myra !!

Stay away. Period. I…read morerarely write reviews, but feel done wrong and need to share with the community. Both our young daughters and my wife had lice. They opened by saying "how long do you want us to work on them?" My wife--having no idea, said "until they're gone." That was 3 hours at $100/hr. for the first and after treatments for the other two and products they demand you buy, we were in for about $1400. New to lice and new to the area, we had no frame of reference and assumed that this was the reality. My wife signed their standard form and brought them back for their follow-up. All three were declared lice-free. Three weeks later, the bugs are back on all three, so we called them back. Their policy to guarantee their work is two weeks. They offered us a 20% discount as a return customer, taking no responsibility for obvious errors on their part. To their credit, they have a policy and followed it. But we obviously couldn't do business with someone who applies no good faith to their policy. What we've learned is that Hair Fairies encourages their employees to maximize hours and their policies give no incentive for their employees to be thorough, as within two weeks there is virtually no way for a customer to know that they've missed eggs and bugs. So Hair Fairies gets more billable hours and the customer is further left to suffer. A neighbor introduced us to Buggies and we went there instead. They were not only obliging but affordable. For treatment of all three, our cost was $150. We don't know if it worked yet, but they can go 9 more times before we reach the cost of Hair Fairies.

Arosa San Gabriel Valley - homehealthcare - Updated October 2026

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