Beware of Misleading Practices and Poor Service
I signed up for Aroma360's subscription expecting a 50 mL bottle of their product, as advertised. What I received instead was a bottle that appeared to be 50 mL in size, but only contained 30 mL of actual liquid. This is misleading to customers and feels like a deliberate tactic to make buyers think they are getting more than they actually are. When you pay for a specific quantity, you should receive exactly that--not a smaller amount in a larger bottle to give the illusion of full volume.
When I reached out to their customer service team about the discrepancy, I was met with dismissive and unhelpful responses. I tried both in-person interactions and phone support, and both experiences left me feeling unheard and brushed aside. The representatives seemed more focused on defending their practices than actually addressing my concerns or offering any sort of solution.
To make matters worse, I have been trying to cancel my subscription for the past two months with no success. Each time I call, I'm bounced from one department to another, only to be told I must go into the store. Then when I visit in person, they tell me cancellations must be done over the phone. This endless loop feels intentional, designed to keep charging customers who no longer want the service. It's frustrating, time-consuming, and deeply unprofessional.
This type of experience leaves me questioning the integrity of the brand as a whole. If a company is willing to mislead on product volume, make it nearly impossible to cancel, and then treat customers with indifference, what else are they willing to cut corners on? Trust is essential in any business, especially one selling luxury products, and unfortunately, Aroma360 has lost mine entirely. I strongly urge anyone considering this company to check out the numerous complaints about them on the Better Business Bureau website--you'll quickly see my experience is far from unique.
If you are considering signing up for an Aroma360 subscription, I strongly recommend you reconsider. Between the misleading product sizing, lack of transparency, impossible cancellation process, and truly awful customer service, it's simply not worth the frustration. There are plenty of other companies in the scenting space that are honest, transparent, and treat their customers with respect. Aroma360, sadly, is not one of them. read more