Called to buy a car, was told I'd be called back. I got a text stating they couldn't help me with…read moreshipping. I told them I'd arrange it myself and never heard anyrhing back and now the car is sold. Absolute joke if a dealership don't waste your time.

Great ! People are very friendly and easy to deal with. They get things done. easy access in…read moreScottsboro. They have a service where they will come to your house and pick up your vehicle and then bring it back to you. No charge.

My car purchase was months ago. I love my new car but they have yet to pay off my trade. Now that…read moreloan is 95 days past due. I have tried multiple times to reach someone by phone but no one ever answers. And no one has returned my calls. I will be pursuing this in person. The next step will be a lawyer.

Super friendly people but that's it! So Friday of last week I went in to get a car and indeed I…read moreleft with a car on Saturday I went to get groceries and the car broke down on me I contacted the manager for help. I bought a used car/trade in I'm stuck with the pos! He said it needed a tune up and topping on on fluids. so far I've had to have the spark plugs changed new fuel pump and fuel filter. Oil change and it blows fuses left and right. Had to replace the battery and now the coils seemed bad but this morning I went to check it and the coolant was low again. Took it down to the local mechanic they said it has a blown head gasket! Paid 2,000 up front done put 800$ in it now needs a head gasket ant even had it a week yet! Complete pos! Definitely wouldn't refer anyone here and I'll never get another one...

Called at the last minute for oil change & tire rotation. They got me in. Came over picked up my…read moreF-150 King Ranch. Got everything done that I asked for. Dropped my truck back off. When I went to get in it I realized I had left my wallet on top of the dash. Had $500 cash in it. My wallet went untouched. Unbelievable. I've been dealing with The Harbin's for the last 25 years. Have always provided exceptional quality & service. This just backs it up. My 26 year old son will be with them now for the rest of his life THANK YOU!!!! Jeff B

A large lack in unclear communication that definitely needs to be addressed…read more Left with more questions than answers, phone calls that never get returned, and unclear runaround answers to make excuses when they can't provide clear answers. False reports for a $213 paid diagnostic service that was originally quoted at $180 (This is not labeled as tax on the invoice but as a $23 "shop supply charge" ) as well as false reports made on other components of the vehicle not related to the original diagnostic service. Unless my car ever needs dealer-specific recalls for immediate safety concerns I'm probably going to stay away from here.

Jacob was great! I called, text and then headed all the way from east Limestone to Scottsboror Al.read more

BUYER BEWARE: High Country Toyota of Scottsboro, AL Turned a Routine Maintenance Visit Into a…read moreNightmare My son's vehicle was completely drivable when he brought it to High Country Toyota for routine maintenance--brakes and spark plugs. What should have been a simple service became one of the worst customer service experiences our family has ever encountered. First, he spent over 8 hours at the dealership waiting for the work to be completed. Less than four hours after leaving, the engine began shaking violently and the check engine light started flashing. The reason: a faulty spark plug was placed (by High Country Toyota) on the car which broke off and fell in to the engine. The vehicle had to be towed back to the dealership (45+ minutes away) as it was now, not drive-able. High Country Toyota initially accepted responsibility and paid for the tow. We were informed, with text messages documenting the work, that they had to disassemble the engine to remove a broken spark plug and perform additional repairs identified during their diagnosis. My son paid over $3,500 for those repairs. After finally getting the vehicle back, the exact same problem returned within 12 hours. This time, the dealership refused to pay for the tow. So another $250 was spent to get the vehicle back to their shop. Once the vehicle was returned, we learned that a part my son had already paid for had never been installed, yet they allowed him to drive away with the vehicle anyway. Now the story has changed. They are claiming they never had to go into the head gasket covers--despite previous communications--and are refusing to take responsibility for repairs that was caused from the spark plug falling into the engine and causing extensive damage that was NOT there prior to the initial maintenance for brakes and spark plugs being replaced. Instead, they are recommending an additional $5,000 in repairs and offering only a "small discount." To make matters worse: Meredith, the service advisor, was rude and repeatedly refused to allow me to speak with a manager. Requests for calls from the manager Scott and master mechanic were ignored. We never received the promised callbacks after multiple request from Scott The only employee who consistently communicated was Lexi, who simply relayed that management and the master mechanic were denying responsibility. We have spoken with multiple independent mechanics with over 40 years of experience, and they have all expressed concerns that the explanations we are receiving do not add up. The car was running before it went to High Country Toyota. After trusting them with routine maintenance, we've spent thousands of dollars, endured multiple tows, countless unanswered calls, conflicting explanations, and are now being told to pay thousands more for damage they refuse to acknowledge. Accountability matters. Customer service matters. Transparency matters. Unfortunately, based on our experience, High Country Toyota of Scottsboro, Alabama failed in all three. We have saved text messages, invoices, and documentation of everything. Consumers deserve better.