Highly recommend! Knowledgeable, friendly, quality work. Priced accordingly and fair.read more

I have taken several cars here for work. They always shoot me straight on repairs. Even when the…read morenews they have to give me is the repairs are worth more than the car. They didn't even charge me for the diagnosis of the problem. In all my other dealings with them, they didn't even charge great work with reasonable prices.

On a road trip from Florida to Tenn, Gerald & Hunter rescued us at the end of their workday to…read morerepair a blown tire so that we could continue our journey. We would have been stranded otherwise. Their compassion & excellent work got us through until we could purchase a new tire in Nashville. So grateful to these fine gentlemen!

I took my high mileage 1999 GMC 1500 here for tires, I don't use this truck a lot these days. But I…read morebought top of the line Cooper tires. As when I need i the truck, I need it..They installed them, I was happy with my purchase, no issues. So approximately 1 year later, Having no cause to pull any of the wheels off at al since l, I needed to put on rear brake pads, (I usually do all my own service work as I have been a mechanic for most all of my life) and thought I would go ahead and rotate the tires while doing this. So I jacked it up on all 4's using a my battery powered impact, all the lugs came off as expected except for the RF wheel. It took a socket breaker bar, with a 4ft cheater bar to get ANY of the 6 Lugs off that wheel, 3 broke off while trying to come off, 3 I managed to get off, but they still required all these same tools ALL the the way off. At 72 years old, Not fun! Bottom line: severely over torqued in my opinion. So I had to pull the caliper/caliper bracket, rotor, off just to get at them. I replaced 6 lugs, and 6 nuts. especially with Anti Lock brakes(normally you would just replace a hub assy, Delco $270.00 at AutoZone) not to mention that took me all day to replace the studs and nuts after all was done. Last I had to ask a friend to take me to a parts store to get the parts. As I was in Ohio when this happened. I looked up their Website, they were on Facebook, and showed a Email address, so I emailed them, sent in pictures of the issues, and awaited a response. Nothing, next day nothing, no returned email notice, so I called, explained the issue, then the excuses started. First I was told one one tech per job. I was the only one there at the time they were doing my tires, 3 guys worked on my truck. Next excuse was that lugs nuts and studs were a high wear item, this trucks wheels and tires had only ever been off previously 4 times, My Dad, Me, Both of us take our wheels off and take them to a tire store, and put them back on ourselves normally. this time I was heading to FL with the truck and didn't have time to do it myself. Anyway, the excuses kept coming, despite that it took me all day to go get the parts, do the job to get the truck back on the road, I was asking for the 35.00 it cost me to buy the parts.. He said, he could MAYBE deduct it off of future service... By that time I was steaming mad... still calm though..I said well I can see where this is going... and then he hung up on me! No profanity from either... as if I would ever go back there with all the excuses! So If you get your tires there, I hope you don't have the experience I had! I would hate to think what this would have cost me for a/this shop to do it!!! So glad i was at home, and not broken down on the road with this.. Had I been there, and taken it to them I'm sure I would have had to pay for a hub assy, lugs, and who knows what else...and labor!! Never ever again! I will try to add more pictures later.

After having a tire leak on a long trek from AL to VA, I called Scottsboro Tire & Auto. Unlike…read moreanother local big box store, they were able to fit us in immediately, replace the tire for a great price, and get us back on the road safely and quickly. Friendly staff, great value, and fast service!

They are courteous, reasonable and the most knowledgeable mechanics I have ever used. They are…read morevery busy.

I was with my friend Steve when we pulled into Russ's auto and tire service. We had traveled from…read moreAtlanta to Scottsboro and were in desperate need of some help for a tire that was going flat fast. Their service was unbelievable to me, a big city boy who is not used to such friendliness. Not only did they analyze our total dilemma, but they went to another town to get a new tire for us. To top it off, they loaned us their car to drive around and find a place to eat. Where will you find such service, care, and concern. Not in Atlanta. If I lived there, I would give them all my business . We made it back to Atlanta without a problem, a new tire, and a great experience. Their willingness to help us was beyond recognition. I wish I knew more people like them.

Called at the last minute for oil change & tire rotation. They got me in. Came over picked up my…read moreF-150 King Ranch. Got everything done that I asked for. Dropped my truck back off. When I went to get in it I realized I had left my wallet on top of the dash. Had $500 cash in it. My wallet went untouched. Unbelievable. I've been dealing with The Harbin's for the last 25 years. Have always provided exceptional quality & service. This just backs it up. My 26 year old son will be with them now for the rest of his life THANK YOU!!!! Jeff B

I went to this dealership to get a coolant leak fixed on my car. Not only was there little to no…read morecommunication over the first week they had my car about the progress, but when I got it home, the coolant was still leaking. I took my car back and they agreed to fix it at no additional cost. After that, they held my car for another 3 days and told me that they were going to charge me more for the second visit than they had charged when they didn't fix it the first time. When I asked about them agreeing to fix it at no additional cost, they told me that they felt like they fixed the first leak and that this was obviously a second leak that happened in the thirty minutes it took me to get it home after I picked it up the first time, but they'd do me a favor and only charge me around $250 to fix it.

This place is joke when it comes to customer service!! I…read morepurchased a new set of tires from them at a cost of over 800.00$ at which time they were very friendly and obliging. They put the tires on and balanced and rotated them for me a few months after purchase and everything seemed to be good still. About 3-4 months down the line I had a friend do some break work for me (he is a professional auto tech-not some Joe Schmo/no nothing) and when he got to looking at my tires he informed me that one lug nut was missing and one was extremely loose! On top of that they had dented up most of the lug nut covers (at the time I had a Lincoln LS that was in pretty great condition, especially aesthetically. Well when I contacted them about it, I was given a short and rude response and for some reason the guy was trying to imply that the mileage on my car was to blame...which is ridiculous. All I wanted was an apology for having done negligent work which put my children and myself at risk; and for them to replace the lug nut covers. The guy was a complete jerk and adamant that they done nothing wrong. Never will I go back to that place again. I'd rather pay more money or even drive further, than to step foot in there or give them a single dime. Disgusted and angered in Scottsboro Al.