I went to this dealership to get a coolant leak fixed on my car. Not only was there little to no communication over the first week they had my car about the progress, but when I got it home, the coolant was still leaking. I took my car back and they agreed to fix it at no additional cost. After that, they held my car for another 3 days and told me that they were going to charge me more for the second visit than they had charged when they didn't fix it the first time. When I asked about them agreeing to fix it at no additional cost, they told me that they felt like they fixed the first leak and that this was obviously a second leak that happened in the thirty minutes it took me to get it home after I picked it up the first time, but they'd do me a favor and only charge me around $250 to fix it. read more

Called at the last minute for oil change & tire rotation. They got me in. Came over picked up my F-150 King Ranch. Got everything done that I asked for. Dropped my truck back off. When I went to get in it I realized I had left my wallet on top of the dash. Had $500 cash in it. My wallet went untouched. Unbelievable. I've been dealing with The Harbin's for the last 25 years. Have always provided exceptional quality & service. This just backs it up. My 26 year old son will be with them now for the rest of his life THANK YOU!!!! Jeff B read more

Harbin Ford - F-150 5.0 FX4 King Ranch - Auto Repair Near Me - Scottsboro, Alabama

I had taken my vehicle to them for a service about six months ago and was impressed. I went back today and it was just the opposite. First, I didn't get the service Advisor I requested. Second, the person I got never responded to my text messages. Third, my mechanic must have been popular because he was pulled off my vehicle several times to help others including an employee's car that had a dead battery. The latter costed me an additional 50 minutes of wait time. Finally, the price was much higher than what I had paid previously. read more

Went in on May 12 for factory recall on door latch, and to expect 2hr. we wasn't there 45 min and they said they had to order it and id have to come back. it's July 15 and I've still not heard from them , they haven't contacted me that my part is in yet nor to reschedule having it put in. read more

Tylor was so helpful on the purchase of our new tires and making a service appointment. It's kinda nice talking and dealing with a kind person. read more

I purchased a car from Harbin around 6 months ago. Car was used but in good condition. No known issues was what I was told. Now the Turbo has gone out and it's in the shop, luckily covered under warranty. But the issue is when you have all this they are supposed to provide a loaner car...all the loaner cars are loaned out... I have been without a car for 6 days now. And they told me I may get a loaner next week...I am a widow and work 3 jobs to try to get by and I am having to beg for a ride to work thanks to the awesome customer service at Harbin Ford of Scottsboro, AL read more

My past several services with Harbin have been awful. First yall lost oil drain plug seal, next lied about my tires being so bad wires were showing, then the past 2 or 3 services yall have been fussing about my breaks. Went as far this past time as to say they were at 2mm. We'll they are at 3.5 and 4, but yes I got them changed. The most recent and infuriating issue is that when I went to change my breaks my lugs were on so tight that it has flattened the dimple of the lug nut, wore the wheel, and stretched the lug bolt. I have placed a call to the service manager but have not heard back yet. I will be expecting the lug bolts (which means new hubs for my car), my wheels, and my lug nuts to be replaced at no cost of my own. This is INSANE and I am INCREDIBLY UPSET. The excuse last time was untrained service writers and the excuse this time will probably be untrained technicians, but I am tired of excuses! read more

Excellent customer service. I have been here twice and Hayden has always been polite and professional. Definitely recommend Harbin Automotive! read more

I love this Dealership. I've been a customer for over 14 years. I have always been treated like family here. I recommend all my friends and family to Harbin Automotive JDH read more

Our salesman was great! After that, downhill. Just stay away! They are impossible to work with after the purchase of a vehicle. We purchased a package for exterior, tire, etc protection and called over 2 months ago to cancel when vehicle was totaled. Gap insurance is waiting on this information to complete the claim. My husband and I both have emailed and called multiple times and have been given the run around since February. We've been negatively impacted by this further than them just not responding. I do not recommend using this dealership. read more

Escape was recalled. Made an appointment and took vehicle in for "Free Recall." Then water leak was found so told service department to repair. That was over 5 weeks ago! Many phone calls ( some answered by someone not in Scottsboro!) Terrible service! Hope to buy new Ford/Chevy soon but NOT from Harbin Automotive! Been a loyal customer of Word/Harbin for about 45 years.(Thank you Anthony!) Gone are the good old days when "service" meant SERVICE! read more

My husband saw a vehicle at Harbin he was interested in purchasing. Because we live a distance from the dealership, he discussed the price and came to an out-the-door price with the sales person. When he got to the dealership today (11/22/21), they would not honor the price they agreed upon and tried to charge him an additional $800 in fees. This type of practice is not ethical and it causes people to waste time traveling. It is apparent that the sales team cannot be trusted and they do not care about potential customers that drive for hours to get to their dealership. I cannot imagine why anyone would want to do business with such a organization. read more

I have purchased a car from Harbin twice now. The first experience was amazing. The second one was not so much. After I made several calls they are making things right. Be sure to go in with what you want and be ready to have time on your hands. read more

I am very disappointed with the service I received today . I drove almost 3 hours round trip after speaking with someone and then assuring me everything was approved . I got there and all the sudden that changed. I made it very clear of what I was trying to do and as long as i had down payment I was good . Wrong ! All the sudden they couldn't help me because of the lender on my trade. I was flabbergasted. Salesman was knife enough but I had been talking with a female for weeks so imagine my surprise I didn't speak to her when I got there . I also have screen shots from text messages says it was ok good. I will post all of these if I do not get a resolution. It's very clear to me someone is lacking integrity. read more

Sales rep was great! However, not so much the cars. I have NEVER been to a car lot and got into cars so nasty. Old candy wrappers, sticky stuff, hair, gross seats.... Even one with a really big toe nail in the floor board. Your Covid mask can't save you in these cars. Also, not one car we looked at didn't have outer damage.... We were not expecting used cars to look brand new.... But if they are on the lot we feel they should be presentable. They don't do any body work and their prices are set. They HAD to have all been rental cars.... No way would somebody treat a 2020 car that badly. If you are looking for a car that needs body work, has been treated like garbage, and smells like something dead is in the trunk.... Look no further! read more

Wouldn't want to take my vehicle anywhere else always treated great here an have great prices

*This dealership sells lemons* I puchased a vehicle here 10/6 and by 10/9 it failed to turn over. I barely got it to the mechanic who told me the fuel pump was out and amongst other things, it'll easily be over $700. I called the dealership to see if they would stand behind their car. On 10/6, the sales person Anthony told me how great the car was and the ad online said it had a great service history. Now when I call, "Tony" says they will do nothing and that they DIDN'T EVEN INSPECT THE VEHICLE! He says they just topped off the fluids and sold it. I recorded the conversation to prove how they changed on me as soon as they had my money. I'm taking the recordings and the ads to my attorney general along with the BBB and emailing it to every corporate entity I can find for Ford so they know the name this dealership gives them. I'll be sending it weekly to Hoyt, Tanner, and Win along with the names of everyone who will never go to this dealership as I spread the word. read more

This dealership tried to swindle me out of my trade in. I turned around and sold the vehicle myself and got an extra $5000 from someone else. When I called to speak with someone about it the customer service woman just tried to argue with me. I'll be taking my business elsewhere and I suggest everyone else do the same. read more

This was a great experience buying from Harbin. I looked at the car on a Saturday and needed time to think....I was also given the Carfax. I got zero pressure. When I went back to make the deal, I was given a very good trade in allowance and paid a fair price for my new car. At no time was there any pressure; none of that "what can I do to get you to buy it today" or "this offer is only good today". I would buy here again. read more

I bought a Chevy 1500 series truck in December of 2018 and had great service and friendly folks.

Worst customer service I've ever experienced. The service manager is simply rude. With all the car choices and places to shop, I would choose anywhere other than Harbin Ford. read more

A great dealership! My family and I have been purchasing cars here for many years. Very friendly sales associates, especially Mark! He is one of the best guys you will ever meet! Loyal people, and have been a part of the community for many years! read more

I had a flat tire. And I mean completely flat. I called Quick Lane for advice about the best method of getting my vehicle to them since I have C-Max Hybrid (no spare, uses portable compressor and sealant). Laura, after talking with me and finding out the severity of my air leak, advised me to have my car towed. Ford Emergency Roadside Assistance had someone to my home within fifteen minutes of my call. When the Quick Lane staff discovered that they did not have the tire I needed in stock, they found one n Huntsville and had it delivered. I had no one to pick me up, and rather than having no me wait, my tire was patched so that I could go home. When I returned, at the time Laura had given me, the replacement of my tire and alignment was changed mpleted n no time. The service I receive in the local Quick Lane is a big part of the reason I continue to buy my vehicles at Harbin Automotive. Could not have Asked for better, or friendlier service! Both Jordan and Laura, manning the customer area were great. Geoff Vosen came in to make sure I was satisfied with the quality of service I received. Just a good experience all around. read more

Overall great buying experience at Harbin Ford! Great service, selection and top notch sales! Lee Bradford and Anthony Manning were great to work with and made the buying experience a very easy process. Highly recommend Lee, Anthony and Harbin Ford to anyone in the market for a new or used vehicle. Win Harbin was a top notch manager to work with also and made sure the truck I wanted was in stock and available! Take a moment to check their dealership for your next car! read more

We would be hard-pressed to find better service at a car dealership. Our salesman, Bobby, has gone above and beyond to find the car that we want while making sure that our price is as low as he can make it. We have always been made very welcome there and the personnel have managed to come across as friendly instead of pushy - which make us much more comfortable than any other car dealership we've ever dealt with. We have bought three cars from Bobby in the last three years and will continue to deal with him in the future. On a side note; after we had left the lot with our first new car we received a call from Michael in finance to say that they had found another way to lower our payments even further. We turned right around and went back to sign the new papers. We've never heard of any car dealership so willing to get the best deal they can for their customers. Harbin Ford is the only place where we trust both the sales and finance departments. read more

I recently bought a Ford Fusion from Harbin Ford and I LOVE IT!!! This is my 6th purchase from the staff at Harbin Motor company. I love the friendly staff and honest helpful service department. Anthony is an excellent no pressure salesman that help me find the perfect vehicle for my family's needs. I will be looking ahead to my 7th purchase in a couple of years....LOVE MY HARBIN FAMILY!!! read more

I bought my 2013 Ford Focus Titanium hatchback on Friday, June 30th. It's had a little creaking noise. I took it in Saturday July 1st. It was fixed. Well I was driving yesterday and noticed it again. So I came up here from Huntsville to get it checked out. I went to the service lady and she says "I thought we just did that" I literally almost grabbed my keys and left. It's very unprofessional and rude. I think after this I will not be using Harbin Ford Service department. I liked the sales people here. They are nice and friendly. And very help. Service department not so much. Also when I came Saturday I called a head was told to come on. Came to the service department lady said come back Monday to see about an alignment. I didn't need an alignment. I wasn't going to argue with her so I went to go talk to my salesman Craig Davis. And he was with a customer and literally stopped what he was doing to help me. One of the other salesman told him that they'd help me. Very impressed. Craig Davis and Bobby Carr are great people to deal with. Gave me a better deal on my trade. But I just don't like how I was treated at the service department. read more

Bought a 2003 Thunderbird from Harbin in July 2014. Everything really nice until I paid cash for the car and left the dealership. Days later when the temperature got into the 90s the a/c would not cool car. They refused to do anything to help, not even sell me the parts to repair it at cost. Cost me over $500 to repair myself. Well, after all, I bought it as-is. One week later I removed the hardtop and to my surprise there was no boot to go over the soft top when it is down. Found nothing but an old spare tire cover for a jeep in its place. Called salesman to see if maybe the cleanup people had forgotten to put the boot back in after detailing the car. He promised to call me back. No call after a month and was pretty short when I made the call, as if to say, it yours, tough. Well I bought it as-is but even little use car dealers are better than Harbin. They all will give some kind of help, parts at cost, etc. if you only had the car a few days. After all it is not costing them anything to help, I am paying them the cost. How much does a phone call cost? Worst customer service I've ever experienced, and I'm 69 years old. Harbin doesn't even deserve the one star that I posted. Sorry Harbin, not much to you. read more