I recently had an incredibly frustrating experience with S&S Service Center in Owens Cross Roads,…read moreAL, and I feel compelled to share my ordeal. I brought my RV in for an Onan Generator repair on Monday, October 28th. From the get-go, I was overwhelmed by the owner, Jerry, who couldn't stop talking about how religious he was. That should have been my first warning sign. He assured me to bring the RV back on Tuesday morning for troubleshooting while I waited. However, when I returned on Tuesday, he claimed he was too busy to look at it. After receiving no updates, I went back on Thursday, only to find Jerry absent at a Drs appointment. Gustapho, an employee wanted to trouble shoot items I had already had done. I did not want to waste time and assured him that those would be a waste of time. He eventually found the problem and estimated it would take four hours to fix. On Friday, Jerry called me at 9:33 AM, and I missed his call. I returned his call at 9:34 AM, and he said they couldn't repair the RV until Monday or Tuesday of the following week. When I stopped by the shop at 2:30 PM on Friday the same day, I discovered the RV was already repaired. My tires were muddy, and Jerry informed me they had to pull the RV out of a hole. I'm unsure if i the RV was properly towed or if they used a tow truck. Its my opinion that any way to cut corners, cost, or to be dishonest would have been his method to pulling my stuck RV out of his muddy parking lot. To make matters worse, S&S broke my screen door. I overheard Jerry's granddaughter asking if he was going to tell me about the damage. The final shock was the bill: $1,263.34 for actual 4.2 hours of work, despite the mechanic's initial estimate. The breakdown of the exagerated bill included 8.2 hours at $140 per hour for a generator that wouldn't start, removing the cover, replacing the ignition, cleaning the carburetor, and test running it. Parts cost $70.90, shop supplies $7.50, and a 2.50% card usage fee, which I later found out is illegal in some states. Note - (Under the Credit Card Accountability Responsibility and Disclosure Act (CARD Act) of 2009, merchants are allowed to impose surcharges on credit card transactions, provided they do not exceed the cost of accepting the card. However, merchants must give customers clear notice of the fee before the transaction) As I left S&S about 1 mile out, the engine light came on, and when I called Jerry, his so-called Christianity went out the window. He became combative, insisting he didnt tear up my vehicle and he charged the max hours the book allowed, even though they only worked for 4.2 hours. The 8.2 hours isnt humanly possible because Jerry did start on the repairs until 10:00 am and finished at 2:00pm. I routinely drove by and believe he charged me for repairing the door he broke as well as pulling my RV out of the muddy hole which was also his fault. He further insulted me by lying about having two guys on the job, even though the invoice showed one employee billed. He tried to make a logical adjustment for the deceit but the evidence contradicted his lies. Jerry admitted none of their guys were certified, with one even saying he was still learning. The one technician said his expertise was tile flooring and asked if I needed any work done on the weekend Stay away from S&S Service Center if you value your time, money, and sanity. Google this business and because this place is a nightmare.

I loved my experience at S &S Service Center. They treat everyone fairly, and they are completely…read moretrust worthy.