I can't comment on the service since that's where most of the bad reviews are, but I sincerely…read moredoubt that this very busy dealership has their good service experiences posted on here. I called Audi Huntsville after visiting Audi Nashville. I had a q3 to trade and had a car in mind but Nashville didn't want to negotiate too much on the price. Eric at Huntsville picked up the phone and after hearing my story quickly found us the right car for the right price. I can't stress enough how important it is to accommodate the reluctant buyer. Huntsville is a haul from Franklin TN where we live, but we came and picked up the car. Mark, the finance manager sat down with us and we had paperwork signed in less than 20 minutes. I know quite a bit about leasing cars and how the money side works, these guys don't put up smoke and mirrors, very straight forward. If you want a great deal on a new Audi, give Eric a call. Make sure you do your research on the car you want and learn to understand auto financing, these guys appreciate it when you understand the very good deal you're getting. I have another Audi and I can't wait to see what we Eric and his staff can do to get me out of it into a new one. Thank you Eric!

Buying the vehicle was smooth -- but the service department is an absolute nightmare. I recently…read morehad a cracked windshield and called to see if our extended warranty covered it. I spoke with someone in service who said yes, he'd start the claim and call me back. He did call back once to get details about the crack, but after that, I never heard another word. I waited several days with no update and had to call back myself. The next person told me there was no record of my call, didn't know who I spoke to, and said they'd figure it out and call me back. No one did. When I called again, I was told no one had ever spoken to me and that the dealership doesn't handle windshield claims -- that I'd have to call the warranty company myself. When I did, the warranty company immediately confirmed a man named Jeff at the dealership had in fact started the claim. So not only did someone at the dealership speak to me, they lied and denied it. I then asked to speak with the manager to address how poorly this was handled. I was told he was out and that he'd call me back. That was September 14th. It's now weeks later -- and no one has ever called me. The complete lack of communication, accountability, and basic customer service is unacceptable. If you ever need service here, document every name, time, and call -- because clearly, they won't. Sales may be fine, but once you're in the door for service, it's a completely different story. This is not how a dealership should treat customers.

Mercedes-Benz of Huntsville is a must-visit dealership. The entire service staff is absolutely…read moreexceptional, and while my service advisor, Julie, is outstanding, the same high standard of care applies to everyone on the team. From the lovely smiles to the warm greetings, the customer service here is unmatched. If you haven't been yet, I highly recommend visiting MB Huntsville.

Went in for oil change, staff was friendly and professional. However it really took a long time…read more Other than time it I was very pleased the every one interacted with at this location. Thanks guys for providing a great experience

Yesterday I bought a Lexus NX350. Our salesman Johnny Vance…read moredid a wonderful job. He was very knowledgeable with all aspects of purchasing the car. Knew what the car was equipped with so I got the things I was wanting. I had told him what size I was looking for and he showed me the two that were closest. Knew what warranty's that were on it and was able to answer any questions I had. Overall was an easy experience to purchase my car. Johnny receives a 5 Star rating from us.

Yesterday we took my RX350 in for the auto butler treatment that I signed up for when I purchased…read morethis Lexus. My car is detailed and clean as a whistle when it is returned to me. The process takes 45 minutes to an hour so I wait. Lexus of Huntsville has a very nice lounge area with hot and cold drinks and snacks. My Service Manager, Tammy Johnson, does an excellent job. She's been there more than 24 years and she knows Lexus vehicles. I highly recommend their service department. 5/5

Genesis of Huntsville tops ANY dealership I've ever encountered - dealership/lot, Chris Knight in…read moresales, service, as well as after-sale service and support. I purchased a GV80 in June 2025 as I was traveling from Mobile, AL to Massachusetts (with 2 dogs in tow). I never dreamed I'd buy a car enroute but I found the right car, the right sales guy, the right deal...it was an incredible experience all the way around. Purchasing a car and needing to title it in another state, you sometimes run into issues, which I did. The dealership's finance department and Genesis finance worked with me every step of the way to resolve every detail MA RMV needed. I have never been more appreciative of a dealership and the servant leadership that they've woven into their company culture...it's apparent in everyone I worked with. My husband was impressed by the 10 out of 10 ratings given the GV80 by top rated reviewers. I'm impressed by the 10 out of 10 ratings I give this dealership - Chris, Finance and Service for this experience and all of their after purchase support.

Very friendly and got the job done fairly quickly. Was needing to get 4 Power G in my car and air…read morein my tires and it all got done easily and quickly!

dustin did amazing, had me a new tire in less that 15 mins. They're all very nice and definitely…read moreearned themselves a new customer!

The driver was there early and made it look easy (despite me knowing very well it was not) in…read moregetting my vehicle on and off the trailer bed. He was affable, well-informed, and otherwise a great guy! An easy recommend from me for anyone looking to get their vehicle towed.

I needed assistance on this Friday evening. It took a pretty long time for them to get to me (not…read moremany towing places are open in the evening time), they were very helpful and professional and worked quickly. They also gave me a ride home and were very nice.

Tucker was a amazing Salesman! My son and I had a phenomenal experience with him. We totally LOVE…read morehis new car.

I've taken my vehicle to Woody Anderson multiple times for oil changes, an engine mount…read morereplacement, an oil pan replacement, and other repairs, and every experience has gone smoothly. I've never had any issues, and the employees have always been kind, professional, and helpful. It's reassuring to have a dealership I can rely on for quality service. I definitely appreciate their consistency and would recommend them to others.