Beyond overbooked. From my memory, Arnold is a good doctor but kind of pointless if you cannot see your PCP.. Here's some insight from ChatGPT: In Southern California, typical wait times for a primary care appointment are: * Existing patients: usually 7-21 days. * New patients: around 20-35 days on average. Your wait time--about 110 days (from mid-May to early September)--is 3 to 5 times longer than the regional average. That length of delay in SoCal is not typical, even accounting for higher demand in metro areas like LA or San Diego. It's unusually long and likely reflects that your doctor is overbooked. read more

My Mom recently had her annual checkup at Dr. Arnold Pang's medical office. Dr. Pang is very professional and cares about his patients. He's very patient with my Mom. He listens very attentively. He makes sure my Mom gets the care she needs. Thank you Dr. Pang for listening to my Mom's concerns and meeting her needs. We appreciate you. Last minute weekend appointments are hard to come by here so make sure you call way in advance to make your appointments. My Mom couldn't get an appointment until 2 months later (knocking off 1 start for limited weekend availability). This medical office is conveniently located in Hacienda Heights. Staff is friendly and pleasant. Parking is limited in the front of the plaza, but there are plenty of parking in the back of the building. read more

See all

I found Dr. Pang and honestly I can say it is the best thing that has happened for me. I am a long-time diabetic patient that has struggled with my blood sugar. In the past, I have seen doctors that constantly scolded me for having uncontrolled diabetes; however, they never made an effort to change my medications. They kept me on the same metformin and glipizide medications even though I told them that they were not working for me. In short, I stopped seeing doctors and treated myself with medications from Mexico until the medications were no longer working for me. I searched for a doctor in my are and found Dr. Pang. Within several months, I can say that my blood sugar is now controlled and a feel so much better. THANK YOU DR. PANG. I recommend Dr. Pang to anyone in need of a caring doctor. He listens to you and provides A+ care. Thanks. read more

A very no frills office. At big box health care facilities, it takes at least 15 minutes to find a parking space. This is located in a small strip mall. First time here. In and out in about an hour with the referrals I needed. Dr. Pang listened to my concerns and made recommendations. I came here with the intention of giving him a try. He was very courteous and professional. Young lady receptionist was nice. I think I had a brief encounter with the Helen mentioned in the other reviews. She was not that pleasant. It did take 2 months to get this wellness check. Not in a hurry so didn't matter to me. Follow up appointment in when else, 2 months. read more

Arnold Pang, DO - No frills office. Dr. Pang comes in with a lap top computer. - Family Practice Near Me - Hacienda Heights, California

He is one of the best PCP's I have ever been to; He has is kind, compassionate and has great bedside manner. It is a very small office and the wait times are at least one hour behind your scheduled appointment and they only take cash payments (which was not disclosed to me at all as a new patient) His front desk staff are completely unprofessional and to be frank really really really stupid. I have a follow up appointment scheduled for this month but ran out of this med two weeks prior. I called to ask for refills of this med and unfortunately talked around in circles with the receptionist for 10 or 15 min and kindly reminded her that this is not a med that should EVER be stopped cold turkey. She insisted I set-up an appointment to get a refill BUT I ALREADY HAVE AN APPOINTMENT! So now I am trying an herbal medication because I ran out and she was very rude when she finally muttered that she will pass on the message to the doctor. Thanks but no thanks. Don't go here if you have tons of medications, you are lucky if you get your refills on time. read more

If have zero star and I will give that to it. You always need to make an appointment first and I'm Ok with that but sometimes you're urgent and not ER level , If want to do walk in and you don't mind to wait , also an existing old patient but they aren't allow. one time I called to the office, the reception would really strict to reject me for it and told me went to ER or respected them rule and used really rude way to push me out. I think this reception would have polite way to explain to me that would be more understanding . I think she should show some respect to the patient as well especially when people feel sick. read more

Dr Pang is good but their staff and appointment system is beyond disappointing. Arrived on time on time and got told the wait is close to an hour. When I brought up the fact that I have another appt in the next 30 mins, their response was telling me to reschedule that other appt. Seriously?! This is my second appt and the first one was a carbon copy of it. I heard the message loud and clear: your time isn't valuable! Highly not recommended. read more

Dr pang is the best.. he takes excellent care of my family.. highly recommend if your are in the area.. read more

I have been seeing Dr pang on and off for at least 5 years now. He's very caring and takes all the time that's needed with patients. But his office is way understaffed with incompetent front desk employees and way overbooked. I wanna say they overbooked 200%! Don't even bother to do walk-ins. Unless you wanna spend forever and a day to be seen. Run far far away from this office! If anything came up and you wanna see him the day of is mission impossible, not even Tom cruise can help. I had an appointment at 1030 check-in at 1010 because I had new insurance for the year and wanted them to update my paperwork. I had a baby this year so I knew I had met my deductible and out of pocket maximum. The front desk clerk asked me to pay copay. So I went and explained and login to my insurance and showed them that I had met both. She went and asked for another lady over to double check. I think her name was Wendy.. both of them said I have to pay?! I had met my out of pocket MAXIMUM! I don't know how else to explain to them, so I was like how about you call my insurance to confirm. They then asked me to call and insist that I had 90% coinsurance. Well like I said I had met my out of pocket maximum. Maximum means that's the most I'll pay for the year. Anyway, Wendy then! And only then triple checked and said she missed the part where I had already paid and met my out of pocket maximum, which is what I had been saying all along. To end on a positive note, nurse was nice. It's sad to see this place went from 5 star to 3. But this place deserves every bit of its 3star rating because of these girls. I can't imagine how many patients are getting billed incorrectly based on my own experience. Know your contract inside and out before you visit this office please. You'll save yourself a ton of headache and money. read more

I called them to make an appointment then they hold me for 30 minutes not telling why and then they gonna say they are booked out. VERY DISAPPOINTED! VERY RUDE CUSTOMER SERVICE!!! read more

Had an appointment for a physical checkup on 4/9. Called on 4/1 to reschedule, was told no appointments are available until July. I need a doctor who would see me without a 3mo wait. I switched to another doctor who could see me earlier. read more

My parents recently switched their PCP to Dr. Pang, and I'm very glad that they did. Dr. Pang is not only attentive to his patients need, but also thorough in making sure he finds out all that he needs to know about your health. He's also very knowledgeable and will explain to you in depth if you have any questions. I came in with a bunch of questions regarding my parents' health, and he was both kind and patient enough to answer all of them. He also tries his best to quickly help you resolve a problem by referring you to the doctors that he believes would help you. He has many great qualities and one of the most important ones is that he's genuinely caring and wants to help you. If you're ever looking for a primary care physician, I would definitely recommend Dr. Pang! read more

They made wrong appointment and i triple confirmed with them, when we were in the office, they said made the wrong appointment! WORST nurse and receptionist! They even asked me WHAT DO YOU WANT! Not professional at all! If there is negative i could rate, 10 negative! read more

Wonderful Doctor! My whole family goes to Dr. Pang. I've had other doctors who rush through appointments and some who are as rude to get upset and spew rude comments towards me when I'm a few minutes late, but not Dr. Pang. He is so patient and friendly towards his patients and really listens to their concerns. I wish I lived closer, but my family and I are willing to make the drive after a very unfortunate encounter with a horribly rude and condescending doctor. read more

I am really confused by the negative reviews. My family and I have been coming here for over 10 years. Honestly Dr. Pang is one of the few physicians I can say that truly cares bout his patients and patients needs. The office is very basic, but extremely clean. Every time we visit we are in and out in a timely manner. Dr. Pang does an extremely thorough job during his exams. He takes his time to explain his findings and explains any treatment options that may be needed or recommended. The staff has always been helpful and courteous (especially Helen). Helen does a great job scheduling our appointments while accommodating our schedules and making sure we are able to see the doctor if the matter is urgent. She also always makes sure to call us back and follow up with us when needed. I don't know what more I could as for from my healthcare provider and staff. The only thing I can say that is a very minor inconvenience is that that any copay is cash only. Not a big deal, just have to remember to pull out cash before visits. read more

I've Ben trying to call the office for months. Every time I called no one pick up the phone. AND it's during business hours. There is one time I called they finally picked up. But then asked me to call back. Because it's almost lunch break? Yes Almost but not yet. they still not willing to help me make the appointment. Making an appointment it's not gonna take you 30mins. Thanks god I just want to do a body check. If I'm sick I think I'm already dead. Terrible appointment service!! read more

Called this office about 10 times in a 2-week period trying to get an appointment, but Jenny the front desk kept telling me they don't take my insurance, while my insurance company has confirmed Dr. Pang is in network. Jenny lied and told me the lady who verified insurance already checked and if I need to talk to her I have to wait for a week (WTF?), later that lady told me she never verified my insurance. Jenny's story changed several times, then told me repeatedly to find another doctor if I can't wait to get insurance verified (Dr. Pang should thank her for trying to reduce patients' wait time in his office). There are 6 staff in this office but nobody can verify patient's insurance properly. When I called another doctor's office the next day, their staff verified my insurance simultaneously when I was on phone and told me in 10 seconds their doctor was in network. Dr. Pang's office is a joke. If his staff is so incompetent, I can't imagine he is anything much better. read more

This is the first time I read comments on Dr Pang on Yelp. I am surprised to read about the negative comments. My wife and I have been seeing Dr Pang for six or seven years and we have recommended all our relatives and friends to Dr Pang. Not only is he a good doctor, but he is a very caring doctor. He makes you comfortable to discuss your problems with him and he is always quick to give you a referral if needed unlike a lot of other doctors. I can understand about the waiting and the problems with the front desk. They went through some changes there and I think now they have corrected the problem. The bottom line is, you are going there to see the doctor, not the front desk. A good and caring doctor like Dr Pang is hard to find nowadays. I am 72 years old and have seen many doctors in my life. I can honestly tell you, he is the best I know. Elson read more

If I could give a Zero star I would gladly do so, the appointment is simply takes 3-5 months long to see the doctor. the reception is simply a BITCH, no questions about that. We are old patient for this clinic. Reception is lazy, treat patient like animal. If you need to see doctor in a month or so you better go to ER. The doctor don't have time. read more

The WORST medical office. I was in a horrible car accident and prior to my accident I have NEVER had any problems with my back or me having a limp. The doctor had the nerve to say he can't say my injuries are due to the car accident and doesn't know if I've had scoliosis before. I had a MRI done that my lawyer ordered. I DO NOT have scoliosis and from the airbag on the brake pedal it has left me injured. Two weeks later they still have failed to submit my referral to an ORTHOPEDIC. LACK OF PATIENT CARE. When I asked who is in charge or submitting referrals the nurse said everyone, and the doctor orders them to do so, and said "they will get to it when they do". I DO NOT recommend anyone to see this provider or his staff. They just do NOT CARE. What goes around comes around. If you care about your health I recommend seeing another provider. Because these people don't care. read more

The reception there is crazy. She can not understand what is last name and what is first name. And don't know anything about checking my files. And she is very rude put me on hold and never talk to me anymore. It's crazy. read more

Horrible service first time Patient they advice 1 to 1:30 wait for walk ins at the 2 hours 10 min mark after paying co payment Asian lady tells me another 30 minutes so if your not Asian your getting put at the back of the line barged out and Asian lady comes running after me keep my 15 dollars you guys need them more maybe that can go towards the cost of running your a/c for your lobby or hiring competent English speaking staff read more

Dr. Pang is absolutely wonderful. He has been my PCP for the last decade. His office isn't the nicest and his wait times can be a bit long at times but once he is in the room with you, you have his undivided attention. You can tell he listens and he is very conservative in his approach. He is not the doctor to prescribe narcotics and always proposed and encourages healthy alternatives to medication when possible. If I could add constructive criticism I would suggest an office facelift, work on reducing wait times when possible, and adding the ability to pay copays with card and/or check. I've had a couple occasions when I didn't have cash on hand and had to reschedule. Thanks Dr. Pang for being a great listener, mentor, and provider. You're a diamond in the rough. read more

Dr Pang is professional and cares about his patients, but it do requires pretty long wait everytime we come in. It's also a bit to difficult to find parking. You very likely need to park at the back of the plaza. The one star taken off is for the packed appointments, but doctor Pang himself is very nice doctor. read more

Good doctor but horrible staff Re:to sending you your medical files in a timely manner. I had to send two letters and then call to come in to get file (a month later) and the only thing they could give me a couple of pages of the medical file. No blood tests, because despite tellin mom Then Helen called me to cc see say that she would send them IF I gave them a SASE ( of course I don't know how many pages yet!) What an incompetent and cheap bunch of Anti HIPPAA folks ...still waiting... read more

I love Dr. Pang and his office staff! Everyone is so nice and friendly! Not sure why he has such a mediocre review but I recommended my sister here too and she liked him as well. She had a sure sore throat and they were able to squeeze her in last minute even though they were super busy!! Dr. Pang is a very compassionate doctor. He isn't jaded like the other physicians I've seen. He is a great listener and tries to help anyway he can. His genuine demeanor is admirable and his care and attention to details makes me feel like I'm heard. He doesn't try to rush you out or discredit your illness. It's a great place to come if you have any type of acute or chronic condition because you know he will make the right recommendations to make you feel better. read more

Terrible customer service. Receptionists are rude and don't even apologize when they made a mistake. Dr. Pang is nice but his prescriptions always give me bad side effects. Long waiting time, need to wait at least ONE hour even with Appointment. One time I had to go same day emergency with no appt had to wait almost 3 hours. When making appointment I wanted to go the earliest one (2 months in advance), they said I can't the earliest is at 10 when I went had to wait and I left the office at noon. So they schedule a follow up checkup SIX MONTH in advance finally gave me the first appt 9AM so gave them another chance but when I went this morning, staffs told me when you made appointment all appointment have been cancelled Dr. Pang on vacation. No apologies at all neither an apologetic or nice tone. I told them how come they give me no call, she said "we cancel everyone don't u see there is no patients here now. Don't know why you didn't get our message but we did call everyone, do you know we have 2 phone numbers?" A simple apology would have do it. But this is IT. I'm tired of their rudeness and unprofessionalism, changing my primary doctor today. Not to mention one time my mom was very sick, when called they said to wait a week or tell her to go emergency cuz they have no appointment available. read more

Dr. Pang has been my Physician for about the past 5 years. I hardly ever go to the Dr because I can usually take care of most things with natural remedies. I don't like going to the Dr because in my experience it's a waste of time. Three visits down and Dr Pang has been extremely dismissive of me. I almost feel like he thinks I'm an attention seeking patient, when nothing could be further from the truth. I don't go unless it's absolutely necessary. Yesterday I went as a walk in because in the early am when I went to the restroom my urine was BROWN. After I woke up again I had a slight ache on my right side. Those signs point to kidneys. And I'm sorry but brown urine is not normal. Every suggestion in the book would say go see your physician. So I did. I had to wait because I didn't have an appointment which is totally fine, but then across the room they yell out. Why are you here again? Very unprofessional and embarrassing, so I shout back, because I think I might have a kidney infection? Geeeeez. They could have called me up. Then she hollers out again, okay you want to go pee? Sure, I reply. So I walk down the hill with a smirk of disbelief on my face and I see the dr pass me. He doesn't smile. So then I'm back in the waiting room and they call me up and say, the test shows there's no infection. Just blood in the urine. And I say well that's sounds like a big deal to me? She said, Dr says there's nothing he can do you just need to go to the urologist. (Which I already had a referral for and was awaiting tests). I couldn't believe what I was hearing. Kidney pain and blood in my urine and the Dr wouldn't even give me the courtesy of talking to me himself?! I was very upset and cried for like 45 Min because I thought when things like this happen you're suppose to go to the dr for help. But when the dr won't help and won't even see you, it just makes you feel like a piece of trash. Because of this I'm definitely switching Doctors. Don't know if I'll find any better but I have to try! read more

Amazing doctor who takes the time to care for his patients. I've had doctors who would ask you what's wrong, tell you what it is, prescribe the meds, then go straight to the next person. Dr. Pang however, takes his time with you and asks questions, considers future complications or problems, and is kind and patient throughout. The problem with this though, is that he has really long wait times and making an appointment can mean 2-3 weeks in the future. I've had semi-emergency situations where I have had to walk in and wait for 2 hours (no choice), but the staff was very understanding and looked after me by checking to see if I was okay every 10-15 minutes while I waited to be seen by the doctor. Understandably, the doctor takes his time with all patients and has to honor those who have made an appointment, but I always appreciate that they let me wait for a walk-in, too. read more

Dr. Arnold Pang is a good doctor. My family and I were and are patients. However, due to ill-mannered staff (especially Helen), lack of continuity of care, and poor business model, we have experienced many frustrating moments from this office. My mother made an appointment 3 months out because there was no availability closer. So, when she came to her appointment, she had an insurance issue. However, it was solved with an immediate phone call. The office did not allow my mom to see Dr. Pang nor attempted to schedule her a closer appointment. This is absolutely frustrating because she made the appointment to follow up on her medication because she ran out of refills on blood pressure medications, and the pharmacy could not get more refills from the doctor's office. So, now she's out of blood pressure medications and the next appointment they can give her is In December. It is incredibly dangerous for my mom to run out of blood pressure medications and stop it cold turkey. This increases her risk of heart attack or stroke. However, does this office care? no. This business model is the EXACT reason why our healthcare system is failing our people. Stay away from this office. read more

I don't feel the doctor respects me. This time my company also saw it, so it was not my illusion. Maybe I don't have a brand name on me; maybe the doctor doesn't think my questions are professional enough. All in all, benevolent doctors are hard to come by. read more

Dr. Arnold is a nice doctor but the front desk is a little hard to deal with.When i schedule an appointment on their own website the first time, which always showed availability within 2 days, i was told that the system worked differently than their own booking system. We need to have a right REASON AND INSURANCE in order to schedule appointment online even though i still got a confirmation email from their own website after i schedule an appointment with dr. Arnorld. So be causious about the scheduling TRICK they have! It is not as easy as it appears on the website when it comes to reality. When my 5 months baby needed an appointment right away due to fever, i was told that the next available appointment is next week!! Seriously? next week for fever for a baby even though i said i dont mind waiting as long as i can have my baby seen as soon as possible? read more

Crusty dr's office. Don't come here unless you absolutely have to. Nothing extraordinary- good for basic ear infection etc. Cash only- I wrote check and was told to go to ATM then questioned about location of my BofA branch...as if I would really bounce out on a $20 co pay. I have Aetna HMO and picked this doctor in a rush because he was fairly local and had an opening. Needless to say, I prefer to not come back. Office staff was slow and payment methods bothered me. They actually brought a clinic manager out to verify the validity of my check which I found offensive and in poor taste especially since the bank branch is like half a mile away from the doctor's office. Being that I was a new patient, I expected better service read more

If I could give this office no stars, I would. First off, the location is worst than something you find in an alley in downtown L.A. They are located next to a liquor store and the inside of the office is bland; they have no welcoming signs like a normal doctor's would have and the faces on the receptionists are grumpy as can be. Everything in the office looks like something they just threw together from a garage sale. Second- I've been in severe pain for my eye infection and was promised a referral submission to see a specialist 2 days ago... only to find out that they lied to me and never submitted it. I had to contact my insurance company to find out and when I called to confront them, they said: OH! We did it yesterday already! (lie) Called my insurance once more to confirm whether or not the receptionist sent it in and of course she didn't. Called her back and she said: OK OK WE WILL DO IT NOW! (which she didn't). I am still currently waiting, this is day 3. Overall, they lied 3 days straight about submitting an URGENT referral and they just don't care about their patients' health. *don't come here, you will not be treated well. I am switching doctors immediately. read more

Doctor Pang is very patient and knowledgble. His staff is very nice and helpful. Must consider for your family practitioner. read more

Arnold Pang, DO - Family Practice Near Me - Hacienda Heights, California

I don't want to leave bad reviews for anyone but this place is terrible. So hard to make appointments they're greedy and take on too many patients but worst of all I haven't been able to make appointments in a reasonable time and if I do it's at least 3-5 months in advance, then they use their greed against you and he refuses to refill my anti depressant medication and my birth control!!!! These have significant withdrawal side effects!! Essentially messing with my livelihood. So when I call to ask what's happening this receptionist starts yelling at me that "I haven't come in" and they won't refill my medication. I previously made an appointment and it's slated for September I made this appointment approx a month ago... so what else do you want? So she keeps yelling and I'm so confused and disappointed that this happening to me very surreal you never imagine yourself arguing with a grown ass person. So they won't refill until I come so I ask can I come in sooner? Okay sure in 3 more months! Then she tells me to find another doctor...I'm super shocked any doctor with hold medication hostage. read more

Been with dr Pang for years and I couldn't believe this had happened . Dr pang office always have a long ass line to wait but that's not the problem . The main problem is that , the two Chinese reception that works there are terrible . Plus everytime I make an appointment they always say is fully booked and no openings . Their customer services is horrible and not caring . Made an appointment for my mom to see Dr pang cuz she fell down and need to see the dr to get an referral for X-ray. She Chinese reception didn't bother to care and told my mom to go home. You're working in a medical field should have the heart to care for all patients . If you don't like your job shouldn't even stay in this field . Period ! I'm really disappointed that DR PANG SAW AND HEAR THE SITUATION AND YET DR PANG DIDNT SAY A WORD !!!!! I'm very disappointed the way how it turned out . If we are healthy we wouldn't even want to come over . I would totally WARM THE REST OF THE PEOPLE DONT GO THERE . I'm switching my primary medical dr . They do not have the heart as a doctor / nurse to care for the patients . All the know is collect our money !!!! read more

Scheduling an appointment on their website was a breeze! I went on line to schedule an appt. on a thursday afternoon, and I scheduled a Saturday appointment @ 10am.. Received a follow up call as I'm a first time visitor Friday morning.. They made me feel very comfortable, which is a big thing for me. I'd say it's been about 3 years since my last visit to a doctors office. The wait was very short (5-10mins), and Dr. Pang came off as very patient and caring of my condition.. He was very quick to begin asking questions to conclude a diagnosis and once confirmed, he thoroughly explained to me the available options. We decided on a plan of action, and it seems that not much longer I was fixed of my issue! For once, I'm not cringing at the thought of a follow up meeting next month. read more

I read the other reviews had some really nice things in them. However my experience was anything but nice. I was headed in to do my annual physical. Had to make an appointment way in advance about 4 weeks to get an weekend appointment, and it was at 11 am. I arrived 10:50 and an hour later 11:55 I was still sitting in the waiting room lobby. Finally I asked the reception when will I be seen, she told me another 30 minutes. How is it ok with an appointment, need to wait longer to be seen by a doctor than it is at DMV. read more

Dr. Pang is an excellent doctor! He really takes the time to listen to your concerns, he doesn't rush you, and truly cares about his patients. It's really difficult to find a good doctor who has good bedside manner, but Dr. Pang is definitely very kind, patient, and thorough. I feel very fortunate that he is my primary care doctor, and have even switched my mother to be under his care. Highly recommended Dr. Pang! The staff is also good. If I had one criticism, it's the wait time, but he sees a lot of patients, so I understand waiting 40-50 minutes. He's worth the wait. read more