I have used Fritch for almost 25 years as the sole company allowed to touch my furnace and air…read moreconditioning. I also used them as an HVAC contractor for several remodeling projects at work. I have been totally satisfied with the service and installation they have provided. The office, sales, and service staff have always been professional, friendly, and helpful. I appreciated the time taken to right-size a furnace and an air conditioner I purchased from Fritch. I keep an annual contract on all my home HVAC equipment. You might think that it would be expensive, but the contract is the cost of an annual maintenance service call. For that, I get annual maintenance, no cost parts on repairs, and priority service. No brainer! Fritch is the Cadillac of HVAC sales/installation/repair at Chevy prices. Highly recommended (if you couldn't already tell).

The technician didn't know what he was doing. Once he realized the AC needed a new part, it took an…read morehour to arrive, and he wasn't allowed to leave while waiting. In total, three hours were wasted doing nothing. I won't be using them again--they run the clock to make money. Prices may be up everywhere, but Fritch Heating & Cooling feels like price gouging.

Used them in an attempt to repair a furnace on day and they responded within an hour or two…read more Eventually replaced the furnace and very happy with the experiences. Highly responsive, accomodating and really competitively priced. Highly recommended.

Left a message at night about AC not working. Josh messaged me first thing the next morning saying…read morehe could come out right away since we have a 1 year old at home. Was here by 7:30 and got the job done in about an hour.

Dustin was absolutely incredible! So kind and explained all our options well without any pressure…read more We chose to purchase a product on our own. He simply asked that it had a certain part on it and of course the box suggested that it did but we never opened it for fear of losing something or our kids getting into it. He came the next day and part was not in the box. We were mortified and Dustin handled it like it was not a big deal (even though it was). We purchased the extra part and he came back later that week. Truly so professional and put the customer first throughout the whole process. And also have to say that he was so patient with my children who loved to ask what he was doing. Overall just an outstanding experience

I had a frozen valve under my sink, causing light water damage. Since my usual plumber was not…read moreavailable over the weekend, I tried Tiger. The "plumber" (ie the sales guy) who showed up, tried to sell me a package up to $2,500 to replace all the valves in the house. He had no interest in fixing the valve with an ongoing leak. The following week I had a real plumber diagnose, and he fixed the valve for $200.00.

What a great experience with 'Staats Service Today' and Brandon, the technician! I had called…read moreStaats regarding the lower freezer door in our refrigerator not opening - the sliders had worn out. Staats gave me a timeline and Brandon was there right on time. He gave me a final price and even had to go to the warehouse and back to retrieve the parts. After wrestling a wee bit with the old sliders, he had everything cleared out, the new sliders installed, and everything cleaned up. Great job, and great customer service! What more could a person want! Thank you Staats and Brandon!

Staats communicated back to me immediately and instead of offering to come out for a service charge…read morethey gave me several possible reasons why my stove burners were burning orange rather than blue. One of the possibilities was the use of humidifiers. I had just purchased and started using 2 new ones. I turned them off, waited 4-5 hours and turned on the burners. Blue flame all around. I know it cost Staats a service call but their helpful honesty solved my problem and saved me the money. Thanks Staats. You will get all my future business.

Furnace went out, my husband called a local HVAC in Pekin because they were local. The gentleman…read morecame out, kept testing for about an hour said it could be a few things recommended a new furnace, feeling he may not know much I paid him his $69.95, told my husband I didn't care what the cost I would get a second opinion so I called Doug at Griffin, located in Creve Coeur, Illinois, I called around 2 and he already had appointments but said he'd be by around 6, well he was and within the hour had checked, replaced the mother board, which he had in his truck. So instead of spending $4000 on new furnace, I saved $3800! Definitely will use again when and if needed. We would highly recommend his company to anyone needing HVAC services! Reasonable, quick and very knowledgeable! Please support this small business, Thanks Doug your work was much appreciated!

Just had Doug Check & fix our furnace, He was professional,Friendly & knowledgeable,Answered All My…read morequestions.I Could not get the Pilot lit thru Numerous trys & he got it done in 5 Min. & on a 30 year old Coleman Furnace. Good Job.

These guys were very professional and personal. They did our electrical to install new switches and…read moretwo living room ceiling fans (which were none before). I highly recommend them!

I highly recommend 360 Electric. I could not be more pleased with their staff. I was kept well…read moreinformed and was delivered to and installed as promised. This is a very professional and talented group and I am very happy that I chose 360 Electric to provide my Generac home generator. David H.

From beginning to end Shane and everyone at Bratcher was amazing. Top notch service. We could not…read morebe happier with our experience as they went above and beyond to help my elderly parents get a new air conditioner and furnace installed and work with us and their limited budget. We will never use anyone else but Bratcher as they have earned our trust by being honest, trustworthy, patient and respectful and do quality work.

Bratcher fixed a problem with the heat at a rental I own. The job was started and done within just…read morea few hours, which was much appreciated since it's winter. Shane kept me informed about progress the whole time. Thanks!

i really recommend this company, they went out of their way to fit me in their busy schedule. Cody…read morewas very knowledgeable, polite, timely and skilled in explaining what the problem was with my furnace. Thank you A & A Conditioning & Heating. The Linwood's

This business should be at the top of your list when looking for heat and ac repair. Cody and his…read morecrew are very professional and knowledgeable about their craft. I first used their services on a cold Sunday morning last year and Cody was the tech that came to our rescue. He got our furnace up and running in a short time and the labor cost for an overtime call wasn't bad. He informed me that our furnace was in pretty bad shape and that we should probably plan on replacing it soon. We just had his crew out to install a new furnace. This unit is quiet and very efficient. He even saw to it that his crew explained to us how everything works and that everything was to our satisfaction. I'll recommend A&A to anyone needing service for their heating and air

I choose this company because of their 5 star reviews but I can't in good conscience give this…read morecompany any more than 2 stars. I had this company install a centra HVAC system and 2 mini splits. They did real well at first but then it turned into...we have someone else that needs us more so we are not coming out today, all of the sudden I was at the bottom of the list and it was 2 weeks later before they got back to me. Then it was...we are going to arive much later today than we scheduled because the guy who has the truck called in sick and all out stuff is in the truck. When you work and you have to take off to allow these types of services to occur in your home you count on them coming on the day and time agreed upon. This company is not super reliable in this respect. Now here the real cincher that I want you to be sure and consider before you hire this company. One of my two mini splits was leaking from the channeling running down the side of my house. I called and two times I was told they'd swing by and look at it. No one came. So I called again and when the crew member came I was working so my daughter let them in. They said they poured water into the tubing and it came out the other end of the tubing and NOT out the area that I saw it leaking from every day since the install. It never came out the tubing like it was supposed to but they swore it was. I waited all summer long for them to finally do what they said they would do. Then it was too cold to address the issue. A representative called - fishing for me to give them a good review - and I told her how unhappy I was, so they scheduled a time months out because I had to wait for it to warm up enough for the issue to be addressed. This time they took the channeling off and lo and behold the connector between two splices of hose had come disconnected and there was also a crimped place that had turned into a slit in the hoseline. So you tell me... how did water come out of the end of the hose when that crew member (Nathan) said he checked it and it came out like nothing was wrong. So he was not truthful. There was no way the water/condensation was discharging from the end of the hoseline because it was not a continuous line that had become disconnected AND it had a big slit in the hose. Just disappointing. I felt like, as a single woman, I was being taken advantage of and not receiving the level of service that I would have received if I were a man. Having said all this I will say that when Angle - a crew member- came out this last Monday 3-7-2025, (Yes I had to take off work, but he came and was on time.) It was a full 10 months after the install, he did what should have been done 10 months prior when I made them aware of my issue in the first place. Now my mini split is no longer leaking condensation, running down the side of my house. All is well - it just took lots of false starts, phone calls, time, aggravation, frustration and visits to get it right.

Joel and his technician have done a couple maintenance jobs at our old house and a couple repairs…read moreat our new house. They communicate well, are respectful and hard working. Things always work well after they care for them. We have the maintenance plan and it has served us well. We just had trouble with ac at the new house and he came by not long after I called this evening and took care of it. No charge since we have the plan. i highly recommend them!