Absolutely useless. I used to deal with local opticians in Great Yarmouth who were taken over by Armstrong and North. I bought designer frames in the USA and took them in for lenses and paid a deposit. I never heard any more and when I went in today to get my frames and deposit back, I found the store locked and closed. I have emailed them, but not expecting a response. This is an utterly useless and hopeless company compared to my previous opticians. Avoid them at all costs read more