I was warmly welcomed on arrival and talked and shown through each stage of the proceedure, which…read morewas pain free apart from a few loud noises. I was asked if i wanted to see in the ears and was shown each ear with a small camera. after the proceedure i was shown my wax and Clive did a hearing test for me, i now know why the TV is so loud. overall i was very pleased with my visit, well done guys. Thank you.