Despite claiming a 'clear price' scheme this turned out to be anything but the case. The 'clear price' soon snowballed once basic options had been added. That's not a problem though, after all you choose whether to hand over your money. My problem is with the quality of their frames, which I have to say isn't very good. The staff here are very hostile once they have your money. I was dismissed twice before I got an independent report from a competent optician at which they rectified my defective frames. If you want a quality pair of glasses which will last longer than a few months then stay away from this place, I definitely won't be going back! read more

Specsavers, Specsavers, Specsavers... A business monopoly is not the right justification for an absence of customer service... Dear (potential) customers, watch out! Specsavers have an unspoken policy dismissing all customers being more than 5 min late on their precise, Swiss made, clock. Thus, this morning, due to some traffic/car park unfortunate issues, I arrived 7 min late at my eye check appointment scheduled at 8.45... In a desertic store, only one person was waiting. I got my appointment solanely refused as I had arrived 2 minutes after the critical threshold... Despite my most sincere apologies, I have been offered an other appointment at a later date. Dear manager, do not wake up early on a Saturday morning to go to Specsavers and set up another appointment at a later date! After 10 min of discussion with the contact lenses assistant team, I saw MY optician, going out of her (of course) EMPTY room, calling for the next customer... Specsavers, you will never see me again... PS: Financial repercussion of a lost customer: £30x12 (contact lenses) + £20x2 (eye checks) + £150 (glasses) = £550/year... Over a life = roughly 50x550 = £27500 Quite substantial... And I imagine I am not the only one... + bad reputation: A bad customer experience is approximately told to between 7 and 11 of the people around you... Who will not contribute to the business... (27500x11... You see where I am going) To conclude: SPECSAVERS, work on your flexibility and customer attention... read more

I have been going to Specsavers for years in Worcester and although there was one incident where the Specsavers spectacles were faulty, I was given full satisfaction in what this branch did to remedy things as they admitted the fault and were professional in putting things right. Whenever I call in for an adjustment to nosepieces for example, I am treated with 100% courtesy and excellent service. The fact that the shop, today on a Sunday morning at 9.10 hrs was full of customers, speaks for itself. An independent optician who once made a mess of a pair of new spectacles for me was going to charge me a lot of money to put them right, whereas the charge that Specsavers Worcester offered me was much lower and pointed out what was wrong in the first place with the glasses. This branch of Specsavers is also one I will continue to support over any other of Specsavers I have visited. read more