This is a great opticians, with really friendly and helpful staff. There's not much more you need…read morefrom an opticians, apart from a great selection of good value frames, and expertise from the staff. Roger Owen Optometrist certainly has the lot!

I've been coming here for a few years now and they're really great. They're now called Lynn…read moreFernandes although I think it's the same people. It may be a little shabby upstairs but they do a very thorough examination and they're all very friendly and laid back. It's the only optician I've ever been to which (I think) get my prescription right every time. I recommended this place to my girlfriend and after a couple of bad experiences with prisms and other opticians, they got her right first time. Sorted her out with a good quality set of frames too. Big time recommendation.

After first buying poor-fitting frames, IE Summertown was able to set me up with a better option.read more

Receptionist are good and standard, service is exceptional…read more Opticians and service in general is very good. Feels like they go above and beyond your average high street opticians. Would highly recommend.

Despite claiming a 'clear price' scheme this turned out to be anything but the case. The 'clear…read moreprice' soon snowballed once basic options had been added. That's not a problem though, after all you choose whether to hand over your money. My problem is with the quality of their frames, which I have to say isn't very good. The staff here are very hostile once they have your money. I was dismissed twice before I got an independent report from a competent optician at which they rectified my defective frames. If you want a quality pair of glasses which will last longer than a few months then stay away from this place, I definitely won't be going back!

Specsavers, Specsavers, Specsavers... A business monopoly is not the right justification for an…read moreabsence of customer service... Dear (potential) customers, watch out! Specsavers have an unspoken policy dismissing all customers being more than 5 min late on their precise, Swiss made, clock. Thus, this morning, due to some traffic/car park unfortunate issues, I arrived 7 min late at my eye check appointment scheduled at 8.45... In a desertic store, only one person was waiting. I got my appointment solanely refused as I had arrived 2 minutes after the critical threshold... Despite my most sincere apologies, I have been offered an other appointment at a later date. Dear manager, do not wake up early on a Saturday morning to go to Specsavers and set up another appointment at a later date! After 10 min of discussion with the contact lenses assistant team, I saw MY optician, going out of her (of course) EMPTY room, calling for the next customer... Specsavers, you will never see me again... PS: Financial repercussion of a lost customer: £30x12 (contact lenses) + £20x2 (eye checks) + £150 (glasses) = £550/year... Over a life = roughly 50x550 = £27500 Quite substantial... And I imagine I am not the only one... + bad reputation: A bad customer experience is approximately told to between 7 and 11 of the people around you... Who will not contribute to the business... (27500x11... You see where I am going) To conclude: SPECSAVERS, work on your flexibility and customer attention...