Exceptional work and customer service! My heater went off completely in the middle of the night…read moreentering into a weekend, so my house pretty much had no heat over the night. It was 42 degree at night and even my dogs who rarely complained kept shaking to keep themselves warm and we all cozied up with huge blankets in the bed..because the temperature dropped so low. In a meantime, I reached out to BakerHouse Service late Friday night letting them know about the issue that my minisplits had. To be honest, I wasn't expecting to get anything fixed by Monday since it was already weekends...but I was really surprised that the following Saturday morning Danial did reach out to me and let me know he could actually stop by on Saturday! I was very grateful that Danial and team was able to diagnose the issues with my minisplits quick! Not only that, they were able to remedy the issue on the spot within that visit,..so I was really thankful the heat was back in the house in no time! What I appreciated was Danial's knowledge about HVAC system. He did seem to know how to approach solving HVAC issues methodothically...and even I learned a few smaller things about my minisplit system from just his visit. If I had any issues with HVAC system, I would certainly recommend and use his services again. They are highly responsive, knowledgeable and trustworthy and are priced reasonably. Thank you for saving me from the heater issue once again! Really appreciated and super grateful for your help.

BakerHouse Service Co…read more We contacted Daniel at BakerHouse Service Co for A/C servicing Jan 21, and Daniel scheduled us for next day, Feb 22. We have been here 6 years and the house is 18 years. We've never had our A/C, furnaces, and fireplaces checked so we were doing preventative maintenance and ensuring our systems are not producing carbon monoxide. Daniel got on our roof and checked both A/C units. We had a broken switch, broken contact, and 3 capacitors that were below spec. Replaced with new parts and both units working properly. We also requested to check both of our furnaces. No carbon monoxide and again capacitors below spec, replaced and both units working properly. Daniel checked both gas fireplaces, no carbon monoxide and he showed us on how to turn them both on. Lastly Daniel drained our water heater. We are very pleased with Daniel's work. We are greatly relieved that our major HVAC systems, fireplaces, and water heater are all working great and we are grateful we now have an honest and very capable HVAC systems contractor we can rely on. Regardless of the season we are prepared. Thank you, Cynthia & Bob

We had a water leak on our well pressure tank. We called several places and few returned responses…read morefrom their online request forms. We decided to stay local. PHC was very responsive and called back a couple hours after I called. I called Friday morning Glen called back Friday afternoon. He stopped by Monday morning and looked at our system. He gave me a quote and said it could be done this afternoon. They even cleaned up some bad work from the original install. Great service. Very helpful and informative. They guys answered all my questions. We are very happy with their work!

When I started searching for help with a 20-year-old HVAC system with outdoor AC unit…read morenon-functional for 2 years, everyone else immediately said "replace". Glenn (owner) was the only one who took time in his replies to help me check a few things to verify that it was not a simple fix. That impressed me. We decided to replace the system, it was obsolete and had multiple serious issues. Glenn helped us choose the perfect system, and at the busiest time of the year, managed to fit us into the schedule. Efraín did a beautiful installation inside and out, with custom sheet metal work to make a perfect fit. The system is fantastic and the price was unbeatable. They'll even show me how to do the annual maintenance myself, instead of trying to sign me up to a service that I won't need. That's integrity. Efraín is the lead technician, has 21 years experience, and is a perfectionist. That is evident in his attention to detail and refusal to give up if there is still an unresolved issue. This house had a long-standing issue with modified drains and plumbing vents that had defied diagnosis, but Efraín would not give up. He solved the mystery that no one else had, finding a vent that had been mistakenly cut and capped long ago. Jake is a young technician learning from the master, and he is very hard working and thorough. They reconstructed that vent and restored the function of those drains. They did a magnificent job and left the house feeling renewed and loved. All the while, I was asking questions about anything and everything, and Efraín did not mind answering them and helping me learn how to care for things going forward. I do love this house and it matters to me who works on it and the energy they bring. Glenn, Efraín and Jake brought a degree of care, compassion, and expertise that gave me tremendous peace of mind. They will be my first call for any and all plumbing or HVAC needs.

JP Plumbery did the HVAC work on my parents new build a few years back so we were referred to them…read morewhen our heater started giving us issues this winter. Our heater was 20+ years old and we've been wanting to switch from a swamp cooler to refrigerated air for some time now. We decided to pull the trigger and did a full replacement of both units. They were extremely competitive when it came to pricing, another company was going to be significantly more expensive when we were just looking at the heater repair/replacement. Cody and Dylan were the two service techs that replaced the units and were great to work with. The first day they arrived they were very thorough in explaining the process and what to expect over the coming days. I didn't feel the need to check in with them because they would check in with me when they arrived every day and throughout so they could update me on the progress they were making. With the change in weather I've used both the AC and heating unit in the last couple of weeks and both are working great! I would recommend JP Plumbery to anyone in need of their services! Joe

This is about work done by JP Plumery in October 2024 (before their partnership with Signature…read moreHeating and Cooling). I had them install a new Carrier heat pump ($18K+) to replace a broken evaporative cooler/ancient furnace. The furnace was located in a second-floor closet, so that's where they installed the air handler (and coil), both installed vertically. Unbeknownst to me, a city permit was required for this work, which was NOT obtained by JP Plumery. Had a permit been obtained along with the city inspection, NONE of these problems would have occurred. 1. They did not correct the air intake to handle a 4-ton heat pump (which they oversized - my house is only 1800 sq ft). They claimed a 20"x20" intake was completely fine for this system. Nope. It required a minimum of 1680 cfm air flow; a 20"x20" only provided 840 CFM. 2. The condensate drain they installed was completely incorrect - it had a long horizontal pipe immediately after the handler drain instead of a 5" long P trap to prevent the negative pressure from the air handler from sucking condensate back into the air handler (see photo with accompanying condensate inside the air handler). 3. The air handler was not installed 'square' onto the ductwork supplying the house (see photo). 4. They did not install an automatic shut-off required by city code to turn the unit off if the condensate pump pan overflowed and water backed up into the air handler. This caused flooding in the second-floor closet that leaked into the first-floor ceiling. Once this leak occurred in late July 2026 (and it had been going on for a while, just not noticed because it hadn't leaked through the ceiling yet), I called JP only to be connected to Signature Heating and Cooling. The air handler was full of water. The tech diagnosed inadequate air intake or a potential refrigerant leak causing the problem (the air was plenty cold coming out of the registers). When I asked why JP did not install the correct air intake, all I got was crickets. So I contacted the BBB and all of a sudden, they want to come out and 'take another look.' Same tech came out and denied that inadequate air intake was the problem and instead added more refrigerant, which made the condensation worse. For both of these visits, I was not given any objective measurements or photos taken by them. So I had two other HVAC companies come out to see what was going on. Both diagnosed the problem as an inadequate air intake and an improperly installed condensate drain with no automatic shut-off. I had both problems corrected and, what do you know, the problem was solved. All this during our 100-degree heat in August 2026. I went back to Signature Heating and Cooling/JP Plumery for reimbursement for the work I had to have done to correct their mistakes. All they have done is deny deny deny and will not take accountability for their mistakes. Now I have to have the city come out (at my additional expense) to retroactively issue a permit. The BBB was absolutely no help, so I've contacted the CID for New Mexico and will write reviews where-ever I can to warn you all about these merged companies. DO NOT do business with them. See my other reviews for who I recommend. JP can reply to this all he wants, but he knows what was done. It's funny, all they had to do was reimburse me $2500. Now I have a file a claim in court.

The reviews are accurate - A+! Pen Pals Cooling Heating Plumbing was responsive and very…read moreprofessional. Our AC went out and they were able to get us scheduled same day. Communication was excellent throughout, including text message updates. Lucas S. was our technician and he was very polite, knowledgeable, and trustworthy. He represents the company very well. He quickly diagnosed the issue and got our unit up and running again in one visit. Good value and honest work. We will definitely be calling Pen Pals for any future needs. Highly recommend this company. Thank you!

Kenneth is a phenomenal technician who installed our new water heater in the past and recently did…read moresome repair work in the bathroom. He informs you what the problem is and what's needed to remedy the problem. His work is excellent and we highly recommend him.

My furnace blower has been acting up for a few months, and then finally died completely. I had…read morecalled around, and was very unhappy with the service I received from multiple other companies. Everything from not having my call returned to not showing up when promised. I was talking about it at work, and this company was recommended to me by a coworker. I called, and got a response and an appointment almost right away. The repairman who came to originally diagnose the issue was very quick to diagnose the blower motor as the issue. My furnace is 40 years old, and, despite a large amount of effort on the part of the company, a replacement part couldn't be found. Instead of just telling me "can't find it", I got an explanation as to why. Mark got all the information about my house and existing set-up, and gave me options on a replacement unit. I went with his recommendation, and it was installed four days later. Everyone in this company was fabulous, from start to finish. The person answering the phone, Mark (obsensibly the owner), the installers and the original technician were all present, attentive, and listened to my needs. His installers were super friendly, quick, and made sure the job was done absolutely right. They exuded confidence and competency. So far my new furnace is quiet and strong, and I couldn't be happier with the results. I will definitely use this company every time going forward for all my HVAC needs, and would recommend them to absolutely anybody. If anything changes, I'll update this review.

Very happy with their service. Had multiple properties that needed trouble shooting and…read moremaintenance. Cindy got back to me quickly with information and a quote. Professional, reasonable, great service. Highly recommend!!

I called and they got me taken care of same day, clean and neat work they came fixed my issue and…read moreeven fixed a few other issues I didn't know I had. I recommend them best service and friendly my new go to company very good value for work and service provided

Competitive (George) started up my two Mastercools, redid the supply lines, and got the bleed lines…read moreto finally work. It was great. They did the job right the first time, one visit. I've gone through several services over the past few years and each seem to miss something. On top of that, he found some leftover problems and got them fixed. Mastercools aren't easy, especially rigged together like mine. They know what they're doing. They did the job better than right at a good price in a good way. I'll keep using them.

I called in the morning to request service for my swamp cooler that had an issue with the fan…read more Adrian sent his guys the same day and the issue was resolved quickly! The belt needed tightening so it was a quick fix. Nick and his colleague were very friendly and professional. I will use them again. Nicole T.

We had plumbing problems in our bathrooms and we were so pleased with Nick and Isaac . Their…read moreExcellent expertise and knowledge you just can't beat. Thank you both Ron and Julia

Our heater would not stay on longer than a minute or so, kept turning on and off. We called 1For…read moreAll and extremely happy we did. Jeremy came the first chance he could to look at our furnace. He was very thorough in his inspections and very professional. Great attitude and answered all our questions. As it turned out, our filters needed to be replaced. We were very relieved, it was just the filters. We asked about replacing our thermostat and he said it wasn't necessary. We truly appreciate his integrity. Strongly recommend 1For All.