I was so excited to find that the Houston Premium Outlets had just opened the high-end line of the luxury name, Armani. Unfortunately, the customer service at this store is nowhere in line with the service you would receive at a non-outlet Armani boutique.
I purchased a weekender bag from this store last week, I was told the bag was 50% off so I went ahead and purchased it. I had not bothered to unwrap the bag until a few days later. When I opened it, I found my receipt and noticed that I was not given the 50% discount but instead something much lower. I called the store and spoke to an associate, I explained to them what had happened and they told me to come back into the store and the issue would be fixed.
I went in later that night and I saw the sales associate that had sold me the bag, he immediately recognized me and asked me what was wrong. I told him he rang me up for the incorrect discount and it sounded like he was aware of that but didn't bother to tell me at the time. The so-called 'Supervisor' was there next to him and basically asked me what I wanted to do. I told him I would like to either have the difference returned to my credit card or just return the entire purchase.
The so-called 'Supervisor', I wish I could remember his name, basically told me he could do neither because only the General Manager can process returns and or price adjustments. I thought that was the stupidest thing I had ever heard.. EVER.
How the hell can only the GM process returns? So why the heck does this guy have the title of 'Supervisor' if he can't help his customers. I am seriously ticked off at this store. I drove all the way from Midtown Houston to Boonies Cypress, TX. They did absolutely nothing to try and help me. Not only will I not be returning to this store, I have written a formal complaint to customer relations. read more