On the whole, this is a group of caring vets. When it comes to animals. Or at least we thought. We went to them for 2 years.
However, Dr. Rausch made a rookie move in business. He lost a client because they didn't follow through on their promise to us was which was:
Bring one cat in to be treated for fleas and we'll approve your online prescription for the other cats. I called two weeks ago and told them we needed a prescription the cheapest way possible through chewy.com or petco.com. Since we hadn't been in for awhile they told us to just bring ONE cat in to get the prescription. BAIT & SWITCH!
We came in and spent $120 for a visit (to tell us something we already knew) and get treated for fleas. Then they backpedaled and Dr. Rausch decided that he was going to hold our prescription for RANSOM. They would only cooperate and write a prescription if we bought our bulk order from them.
Overpriced. Without integrity. And in Dr. Rausch's attempt to "do business" he immediately lost a client. He'll try to say he "broke up with us" first to save face. It's not true.
The fact of the matter is, a good businessman would focus on the health hazard, need, and ways to cut costs for their patients during times of out-of-control inflation.
We would have been happy to order our treatment through them if they gave us a competitive price. But there was no such offer. They couldn't beat our $639 bill apparently. Greed never brings positive outcomes.
We tried to get our prescriptions approved twice based on the promise given to us which turned out to be a false premise just to lure us back in.
The second time our prescription was rejected they lied and said they hadn't didn't have our cats on record. Check again! Seraphina, Kojak and Miley all had their vaccines. So on top of everything else they lied for no other reason that they were salty we stopped coming to them often and they didn't want to help out! Atrocious to power trip when someone has a serious flea problem.
Take accountability when someone in your office says they're going to do something! Doesn't matter if you agree with it or not.
My advice to pet owners in this are: Save your money and vote with your dollars elsewhere. Arlington Vet Clinic is profit over patients. And there is no accountability. They are dishonest and there is zero accountability. read more