Very unprofessional and made a traumatic event even worse. We were told it would take 2 weeks and after the 2 weeks went by with no contact we called them. The said they were having problems with the crematorium. Another week went by without contact so we called again. This time they said they lost our cat but then found him at the bottom of the freezer. Then they said they were waiting to here what urn we wanted. We had already picked that out on day one and paid for everything. They sure didn't have trouble taking our payment. I would not recommend them and will never use their "services" ever again! read more