National Grid is hands down the worst service I've ever dealt with in the U.S. Every time I call,…read morethe average wait time is 40 minutes. I scheduled a reconnection appointment a week in advance, and guess what? No one showed up. I called again the same day and the next available appointment was a month out--after another almost hour hold. Scheduled again, and no surprise, they no-showed again! What's the point of making an appointment if you just keep ghosting us?! National grid! Called again today, right now! I've been on call with the customer service for 2 hours and 20 minutes, as I'm writing this review, the rep still hasn't been able to get me the next appointment. National Grid makes all the money while we, regular people, get screwed over and over. If anyone knows how to file a complaint against this garbage company with the government, please let me know. Thanks.

Awful customer support and service. They promote budget billing but screw you when you close your…read moreaccount due to moving. Customer support misinformed me in terms of being able to do something about my large bill. I had to call and wait on hold several times and was ultimately told that I needed to pay the bill and nothing could be done. It is pure robbery. There is no consideration for families trying to afford to power and heat their homes and no relief. WORST experience ever.

The best of the best!…read more The Devaney family is just great as are the people working for them! Mr. James Devaney is one of a kind - one of the nicest people in the world. Bob, the manager is exceptionally kind and professional. Overall, Wonderful company.

Great experience with Devaney Energy when they upgraded our oil tank recently…read more We are remodeling our basement and needed to move the oil tank while work is being done, so we decided to call Devaney to discuss what would be needed to get that job done. Stephen Smith and the team made the process very simple. We had clear communication with their technician while onsite evaluating our options to move the tank. The technician provided good information for us to consider, and in the end, it was an easy decision to upgrade our tank and protect our investment into the basement remodel. It was great to learn there was an option for zero percent financing (pending qualification) which helps, especially around the holidays! We are very happy with the job that was done, Thank you to Stephen and the folks at Devaney!

Kumar came to our home after we were having trouble with our garbage disposal and fixed it in no…read moretime! A+ service all around.

We needed an estimate on a heater and water heater replacement and Dave was fast, efficient, and…read moreresponsive. He gives competitive estimates and also follows up after to see how things are going. That's top quality customer service that has earned my trust. It's no wonder they have such a great reputation. Thank you Dave!

Akian Plumbing, Heating, Cooling & Electric was fantastic to work with from start to finish. The…read moretechnicians arrived right on schedule, fully prepared, and even wore shoe covers to keep our home clean. They clearly explained the entire installation process, answered all of our questions, and completed the A/C replacement exactly as promised. The team was professional, efficient, and respectful of our home -- they cleaned everything up thoroughly before leaving. On top of that, the pricing was fair and competitive. With temperatures over 80°F yesterday, we were especially grateful to have our A/C up and running. Our home is now cool, comfortable, and working perfectly. Highly recommend!

They promised to come between 8-12. I waited until 1 and then called. They said that their…read moretechnician was sick but they didn't have any explanation for why they didn't contact me. When the manager called, he said "Well, you can call someone else." I had been a loyal customer for many years. I will never use them again.

I received a refill of my Propane Tank today from Danny Bourque of Eastern Propane today. Danny…read morewas very Professional and polite as he introduced himself to me as my new Propane Delivery representative. Danny was very aware of my property and took extra care as he pulled the hose off the truck and into my yard and pool area. Danny made sure the hose did not rub against my fence or personal property in the area where the Propane Tank is located. I look forward to seeing Danny on my next Propane delivery from Eastern Propane. Thank you Easter Propane!

very unhappy with this company. my propane was leaking. they came out and fixed the leak. 5 days…read morelater it was still leaking. they sent same guy back that did shoddy work to fix his bad workmanship. they wanted to charge me for him fixing his work. I spoke to their customer service, their billing, and manager in service. they all assured me I wouldn't be charged. well, what you know. they charged my credit card. scratching my head how all 3 people ignored not charging me, or were they hoping I wouldn't look at my credit card bill.

The estimate process itself was educational as the fine points of steam heating was explained. The…read moreprice was reasonable. The work was done in a professional and prompt manner.

I was contacted right away and paid my deposit, then we scheduled a time for the guys to come out…read more Then he asked if he could push it back. I said okay sure, but wrote that I was a little worried because what they needed to do was related to a renovation that was going to start like 6 weeks later. His guys came out and couldn't remove the radiator. Second delay, okay fine, but the project was still more than a month away. But then he couldn't schedule them to come again for another 2 months. I said I would do it myself and I would like my deposit back, but he just stopped responding. He was completely unprofessional with me. He committed to doing the job--knowing all of the constraints--and then couldn't even start until after my project was finished.

Life saver, super heros and healer of our ailing house!…read more We were in such a jam after a year of struggling with a renovation disaster. We got pipeline owner - Ms Chris Ernst's name from a friend. She literally is a lifesaver, superhero and the kindest human being! She came with Bob, a wonderful plumber and Joe, a great electrician, who basically did in one day what we have wanted to do in a year and a half with the contractors. Throughout the whole process, she was not only brilliant, but also kind, compassionate, explained everything and went above and beyond. We are a customer for her for life! I'd rate a hundred stars if we can. They don't just walk that extra mile, but they are really amazing problem solvers and diagnosticians like a surgeon to an ailing patient who has seen a dozen other doctors who can't do anything. Chris and her dream team healed our house and made it healthy again.

Chris and Bob came out to do an estimate for a project involving forcing plumbing into odd spaces…read morein an ancient small urban home. The firm is recommended for exactly this sort of thing. Other tradespeople have scoffed at the idea of working in urban homes with compact setups and have pontificated about how you can buy a large new construction home in some sleepy homogeneous car-dependent suburb for less money. I'm aware, but I can walk to the MFA. I'll take my European fridge and my toilet with less-than-ideal elbow room any day. These folks clearly know their stuff and were happy to brainstorm with us. They were respectful of me as an obviously knowledgeable DIY-er but with no credentials to speak of. They said the project was feasible, they were interested, and they would write up an estimate. Afterward, they ghosted me. They didn't provide the estimate, nor any notification that they would be unable to do the work.

I've used Central Cooling & Heating for annual maintenance and insulation work. They're fantastic!…read moreWhen you call, you always get a human being at the central office, and they're polite and responsive. The technicians show up promptly, do great work, and keep your home clean by wearing protective covers over their work boots (seriously, it's a small thing but it makes a world of difference to me). The annual service contracts are very reasonable, and contract customers get priority, which is awesome. You can't plan emergencies, but you can plan on setting up a contract! For twice-annual tuneups on our HVAC equipment, Luis and David have both been fantastic, giving good advice and making sure our systems (installed by another, less responsive company we no longer bother with) are in good order. I only wish we'd had them install our equipment in the first place. For insulation work, Corey and team were great about assessing our home, providing recommendations, and working on the fly when it turned out some of our walls already had insulation. These folks are easy to get ahold of, easy to work with, and unfailingly polite and awesome at their work. I can't say enough great things about them.

Do yourself a favor and find another plumber. My experience with this company was beyond…read morefrustrating and felt completely unethical. I had a frozen pipe emergency during freezing weather with no heat in the house. They came out, charged me $300, and didn't even provide a proper diagnosis. I was told it "might be" a broken circulator -- no certainty, no testing, just speculation. Meanwhile, they created a dripping valve, and they didn't even bother to tighten it despite my requesr. They said they would send an estimate and never did -- not for two days -- while we were literally shivering in the cold. When I finally followed up, they sent a $2,100 estimate to replace the circulator and fix the valve. Thankfully, I decided to call another plumber. Within 20 minutes, the frozen pipe was fixed with much cheaper. I was told there was absolutely nothing wrong with the circulator or the valve. The dripping valve? Tightened in a few second. I paid $300 for guesswork, delay, and unnecessary upselling during an emergency situation. This felt like an attempt to take advantage of a homeowner in distress. I would strongly caution anyone considering this company to think twice.