1. Arlington Auto Clinic

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Arlington, VA

Arlington Auto Clinic

4.3 (88 reviews)
Closed • 7:00 am - 6:00 pm

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Response time

10 minutes

Response rate

100%

Services - Arlington Auto Clinic

Auto brake repair

Auto engine repair

Arlington Auto Clinic Photos

Recommended Reviews - Arlington Auto Clinic

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Reviews With Photos

Warning, they charge a credit card fee and don't tell you upfront. They just have this little sign.
Marc M.

So an otherwise decent visit was tarnished by my discovery of a line item on my receipt called "Non-Cash Adjust". This is them charging the customer their merchant fee. I got in an argument with the cashier and he claimed that it's new and they now have to pay this. I informed him that every business in the world that accepts credit cards pays a merchant fee, and almost all of them pay it out of their own pockets. In my experience on the very rare occasion that they don't, they are very quick to tell you that you can avoid the surcharge by paying with cash/check. This is also useful to know earlier rather than later since it gives customers some time to get cash or bring their check book while their car is being worked on. Fine, so I'm now thinking the solution to this is to pay with cash. I asked for a chargeback, so we could redo the transaction. I was informed by the cashier that he didn't have the authority to do a chargeback, and to return the following day to speak to the owner. While it could have just ended right there, and be made right, I'm now inconvenienced by having to return. Shady little stuff like this really pisses me off. It's not a huge amount of money at 2.75%, but it's how they don't tell you about it, and then once you bring it up they act like it's this new thing that I wouldn't understand as a customer. They aren't the only store to do this, however there is a right way to go about it. Had they been upfront with me and just said that merchant fees are expensive for their business, and that I can pay by cash/check, thereby saving both the merchant and the customer a few bucks. Something as simple as that would have been just fine. Update: This is a response to SamW who was kind enough to write a reply to my experience. The work on my car exceeded $400. While there isn't a standard definition for a big job, I personally think that would qualify for many. At no point was the merchant fee mentioned, nor was it on the estimate. Had it been, I wouldn't have been surprised at the end of the day. If you take a moment to reread my comments, you'll see that is the point I was making. We are saying the same thing in that the customers should be informed that the customer is paying the merchant fee. Perhaps 99% of your customers if presented this information would be fine with the convenience of paying with their credit card despite the fee, but I wrote about my personal experience, and in that specific case, I was not provided that information.

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5 years ago

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9 months ago

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1 year ago

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Sam W.

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1 year ago

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Sam W.

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5 years ago

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Sam W.

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11 months ago

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4 years ago

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3 years ago

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Sam W.

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2 years ago

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3 years ago

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Sam W.

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3 years ago

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Sam W.

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6 years ago

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Sam W.

Thank you for sharing your experience. We hope to see you again soon.

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5 years ago

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2 years ago

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Sam W.

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2 years ago

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4 years ago

They have shown great patience in helping me to get a car to pass emissions inspection.

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Sam W.

We always treat our customers like family members thanks v much

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6 years ago

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Sam W.

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4 years ago

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4 years ago

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Sam W.

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6 years ago

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Sam W.

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4 years ago

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4 years ago

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Sam W.

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3 years ago

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Sam W.

Thanks Jon, we appreciate your feedback. Have a good long weekend!

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4 years ago

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Sam W.

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3 years ago

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5 years ago

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Sam W.

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5 years ago

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Sam W.

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7 years ago

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Sam W.

Thank you Mei for the review, we look forward seeing you again!

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7 years ago

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Sam W.

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5 years ago

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3 years ago

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7 years ago

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Sam W.

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6 years ago

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Sam W.

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5 years ago

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5 years ago

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Sam W.

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5 years ago

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4 years ago

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9 years ago

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4 years ago

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5 years ago

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Ask the Community - Arlington Auto Clinic

Can you all handle Mercedes Benz? My check engine light is on in my C300. Probably needs an oils change but need someone to check it out and I need to drive it down to Norfolk on Thursday. Thanks in advance for your consideration. 2015.

What year the car is?

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Review Highlights - Arlington Auto Clinic

“Sam was very responsive to my online query (within 25 mins) and told me to take the car in right away.”

Mentioned in 10 reviews

Read more highlights

Virginia Official Auto Safety & Emission Testing Station - Mr Jim certified technician from last 28 years.He is working with us since 2000.

Virginia Official Auto Safety & Emission Testing Station

(64 reviews)

This is my go to place for inspections (they have failed me for things that I failed, BTW). I used…read moreto have a mechanic that I dealt with for 20 years for maintenance and he recently retired so I used them for struts, brakes, and tuneup of my wife's Rav4 V6 (bought new and they don't make a V6 Rav4 anymore so we're keeping it forever) and it was expensive (big job) but cheaper than what others wanted. The work was done well, the car drives like new, and their advice on my cars (during inspections) matched my mechanic's advice when he was around. I also used them for minor work on my car. They are my new mechanics unless it's something that they can't do (and then they tell you). They sent me to a tire place for new tires as they couldn't change the tires on my 18" rims. I've been going here for about 10 years for inspections and about 2 years for service. The building is old (and grimy, it's a shop), the people who work there are old school, there is no real waiting room, but they have been honest with me (they told me the struts would improve the ride but weren't necessary yet, and left the choice to us), do good work, have very fair prices, and treated my wife with respect. Not every shop (White manager and mechanic for the service) treats a shortish Black woman with respect, though of course they should.

Emission test!! Went…read moreto get an emissions test. Had too look for help and a guy showed me the person I needed to speak to and he rudely told me he was on lunch h. I went down the street and was treated with kindness.

Arlington Autocare

Arlington Autocare

(305 reviews)

Virginia Square

This place is fantastic. They finished the repairs ahead of schedule, and their customer service…read morewas very good. But the main reason for my very positive review is AA's honesty. I needed a new transmission and I was told the cost would vary depending on whether the transfer case needed to be reprogrammed -- that would be an extra $500. When I picked the car up, they told me that fortunately reprogramming wasn't needed. They could have said the opposite -- I would have paid the extra $500 -- and there's no way I would have ever known the truth. I am just posting this review because to me honesty is basically everything in car repair places. And Arlington Autocare is honest.

I wish I had a better experience here and would especially not recommend this business to any…read morefemale going by themselves. When taking my car in solely for an oil change, after it was complete my car was returned to me with the driver's seat reclined an absurd amount. Additionally, the electronic switch to raise the head of the seat was broken and I knew for a fact it was not broken before I took my car in to get serviced. The next day, I brought it back to address the issue and have the shop fix it because it was very difficult for me to drive my car with the seat reclined so much. I did not feel like my issue was taken seriously initially by the mechanics. When explaining the issue, it seemed like they thought I didn't know how to raise the seat up in my own car. It wasn't until showing them the problem that they admitted this was a real issue they would need to run diagnostics and charge me for. I asked why they would feel a need to recline the seat this much to complete an oil change in the first place, and they continuously doubled down that the mechanics have to be able to move the driver's seat in any way they need to drive the car and could not admit the issue was their wrongdoing. It makes sense to me to move the seat towards and away from the wheel, but my seat was reclined so much from the original position that seemed incredibly unnecessary. After running the diagnostics, they wanted to charge me almost $900 total to replace the switch altogether. When expressing to the mechanics once again that this issue is on them because the seat was not broken before I brought it in for the oil change and it is ridiculous to ask me to pay this much especially in labor charges, they would not budge on their stance that they can move the seat however they need and said charging this much and replacing the whole switch is what needed to be done. The next day I called right when the shop opened to speak to the manager about this issue. Every time I called, the mechanics said the manager would be in later that day and everytime I called after that the manager was never available. Eventually in the afternoon, the mechanics were able to communicate the issue to the manager themselves, and later on they updated me that the manager is aware of the issue and looking into it to see what he wants to do.I made it clear to the mechanic I spoke to that I still wanted to speak to the manager myself, and they said they will give the manager my number to call me. I never got a call from the manager, instead the shop called me back saying the manager wants the shop to comp all charges with this switch fix except the part. I made it clear that this is the least they could do because they were the ones that caused this issue. I still want to speak to the manager about this and they expressed that the manager had left for the day and is busy so wouldn't have time to call me about this, which I think is incredibly cowardly of the management of this shop to not be willing to hear out the customer's concerns directly. When picking up my vehicle the staff was incredibly unfriendly and visibly upset about the whole situation. I asked if the part had a warranty and was met with an "I don't know, I think a year." When asking if they could confirm that with someone that knew, they responded "It's a year warranty" without verifying with someone else. When paying for the cost of the part (which was $250 that was for an issue I did not cause) I politely asked if they had a discount for nurses/first responders and was met with "why should we give you a discount, we're already losing money on this." I will not be returning because of the lack of customer service and the lack of respect I was met with from staff as a single young woman.

Ben Nielsen's Skyline Automotive

Ben Nielsen's Skyline Automotive

(122 reviews)

Amazing experience. My car felt like the transmission was going to explode and took it in last…read moreminute on a Saturday - so glad they were open. Turns out the last mechanic I went to didn't even install the transmission lines correctly. They were able give me a loaner car to go support a friend that day in Harrisonburg. They then didn't try to upsell me on a bunch of things and made it clear what should be immediate fixes vs what could be delayed or not done based on what I care about. Great service across the board. Will be going back for any other service needs.

I'm extremely disappointed with my recent experience here. I previously had my vehicle inspected at…read morethis shop on December 20, and it passed inspection despite the same minor damage to the rear light being present. This crack has actually been there since October 2022 and has passed Virginia safety inspections multiple times since by a myriad of safety officers at different shops. Now I'm suddenly being told that the vehicle will not pass because of this crack, and I was quoted - nearly $500 to replace it which is way more than twice what I have found this repair can cost elsewhere. When I questioned why something that has repeatedly passed inspection is suddenly being rejected, I was told they have a new safety inspector. I understand that inspectors must follow Virginia's requirements, but that explanation raises concerns about this shops consistency. Customers should be able to expect the same inspection standards regardless of which employee happens to perform the inspection. What was especially concerning to me was the apparent lack of a consistent standard operating procedure. If one inspector repeatedly approves an existing condition and another rejects it, there should at least be a clear and consistent explanation for the difference. I have no issue repairing something that legitimately does not meet Virginia's safety requirements. My issue is the combination of inconsistent inspection practices and then immediately being quoted nearly $500 for the repair. Given the history of this light passing inspection and the amount being charged to replace it, the entire experience unfortunately felt like a money grab to me. This experience has seriously damaged my confidence in this business. I would recommend that anyone receiving a rejection here ask to be shown the exact reason for the failure and get a second opinion and outside repair quote before authorizing any work.

D & D Automotive Repair

D & D Automotive Repair

(78 reviews)

Had to get my inspection on the 29th of the month. SCARY. Expecting lines everywhere, I stopped…read moreat 2 places in downtown Leesburg. The first said to come back in an hour. That wasn't too bad. But then I drove a block to D & D and they took me right away. In & out, in the amount of time it took me to walk a block to a coffee shop to grab something to drink. While I was there another customer came to pick up a vehicle and I could tell from the exchange that he uses them regularly (must have a fleet of business vehicles or something) and that he was particularly grateful for some big savings on the service that he had just had done. I wasn't exactly snooping, it's just a small waiting area and I couldn't help but to overhear. I will probably check with them first for my automotive needs in the future based on this experience.

Simply mind blowing. 6/18/2024 had 4 brake rotors replaced. Why not pads also...I don't know (…read morecould have been MY choice?) but being told should always be replaced together. 3 days later, while driving in Ashburn I noticed breaks still causing car to shake . 3 days after repair. I called and explained concern and fact that the next day I was taking car x country to Arizona. Hence couldn't bring it in. I told them I would bring it back in when car returns after sons school ends. I asked that they make notes to my concerns about the brakes before I left town so file is documented for later on. They did have notes and did know about the concern reported 3 days after initial repair. Son brings car home from Arizona several months later.....bring car in......they say Rotors warped but tough s^&*. No warranty .(3 days!!!!) They wanted over $1,100 AGAIN to replace rotors that they installed less than a year ago. They said, " come get car, keys under matt". Prior to this experience, I liked bringing car there as it is family owned and close to my work. Unable to discuss situation on phone as they didn't ever answer and relied on texts only. Closed mid day when went there to talk about it. Like I said, Mind Blowing!

Arlington Auto Clinic - autorepair - Updated October 2026

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