1. Arlington Auto Clinic

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Arlington, VA

Arlington Auto Clinic

4.3 (88 reviews)
Open • 7:00 am - 6:00 pm

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Response time

10 minutes

Response rate

100%

Services - Arlington Auto Clinic

Auto brake repair

Auto engine repair

Arlington Auto Clinic Photos

Recommended Reviews - Arlington Auto Clinic

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Warning, they charge a credit card fee and don't tell you upfront. They just have this little sign.
Marc M.

So an otherwise decent visit was tarnished by my discovery of a line item on my receipt called "Non-Cash Adjust". This is them charging the customer their merchant fee. I got in an argument with the cashier and he claimed that it's new and they now have to pay this. I informed him that every business in the world that accepts credit cards pays a merchant fee, and almost all of them pay it out of their own pockets. In my experience on the very rare occasion that they don't, they are very quick to tell you that you can avoid the surcharge by paying with cash/check. This is also useful to know earlier rather than later since it gives customers some time to get cash or bring their check book while their car is being worked on. Fine, so I'm now thinking the solution to this is to pay with cash. I asked for a chargeback, so we could redo the transaction. I was informed by the cashier that he didn't have the authority to do a chargeback, and to return the following day to speak to the owner. While it could have just ended right there, and be made right, I'm now inconvenienced by having to return. Shady little stuff like this really pisses me off. It's not a huge amount of money at 2.75%, but it's how they don't tell you about it, and then once you bring it up they act like it's this new thing that I wouldn't understand as a customer. They aren't the only store to do this, however there is a right way to go about it. Had they been upfront with me and just said that merchant fees are expensive for their business, and that I can pay by cash/check, thereby saving both the merchant and the customer a few bucks. Something as simple as that would have been just fine. Update: This is a response to SamW who was kind enough to write a reply to my experience. The work on my car exceeded $400. While there isn't a standard definition for a big job, I personally think that would qualify for many. At no point was the merchant fee mentioned, nor was it on the estimate. Had it been, I wouldn't have been surprised at the end of the day. If you take a moment to reread my comments, you'll see that is the point I was making. We are saying the same thing in that the customers should be informed that the customer is paying the merchant fee. Perhaps 99% of your customers if presented this information would be fine with the convenience of paying with their credit card despite the fee, but I wrote about my personal experience, and in that specific case, I was not provided that information.

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5 years ago

Helpful 4
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9 months ago

Helpful 3
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1 year ago

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Sam W.

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1 year ago

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Sam W.

Helpful 2
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5 years ago

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Sam W.

Helpful 1
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11 months ago

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4 years ago

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3 years ago

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Sam W.

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2 years ago

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3 years ago

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Sam W.

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3 years ago

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Sam W.

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6 years ago

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Sam W.

Thank you for sharing your experience. We hope to see you again soon.

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5 years ago

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2 years ago

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Sam W.

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2 years ago

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4 years ago

They have shown great patience in helping me to get a car to pass emissions inspection.

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Sam W.

We always treat our customers like family members thanks v much

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6 years ago

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Sam W.

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4 years ago

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4 years ago

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Sam W.

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6 years ago

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Sam W.

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4 years ago

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4 years ago

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Sam W.

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3 years ago

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Sam W.

Thanks Jon, we appreciate your feedback. Have a good long weekend!

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4 years ago

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Sam W.

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3 years ago

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5 years ago

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Sam W.

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5 years ago

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Sam W.

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7 years ago

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Sam W.

Thank you Mei for the review, we look forward seeing you again!

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7 years ago

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Sam W.

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5 years ago

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3 years ago

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7 years ago

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Sam W.

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6 years ago

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Sam W.

Helpful 4
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5 years ago

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5 years ago

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Sam W.

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5 years ago

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4 years ago

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9 years ago

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4 years ago

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5 years ago

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Ask the Community - Arlington Auto Clinic

Can you all handle Mercedes Benz? My check engine light is on in my C300. Probably needs an oils change but need someone to check it out and I need to drive it down to Norfolk on Thursday. Thanks in advance for your consideration. 2015.

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Review Highlights - Arlington Auto Clinic

“Sam was very responsive to my online query (within 25 mins) and told me to take the car in right away.”

Mentioned in 10 reviews

Read more highlights

Driven Auto Repair - Professional wheel alignment using advanced Hunter equipment for precise adjustments, better handling, and improved tire wear.

Driven Auto Repair

(5 reviews)

The staff at Driven was so helpful. I lost my brakes and was unable to move my vehicle. Driven has…read moretheir own towing truck so they were able to come pick up my vehicle and take it to their shop. They were very responsive and I needed my car so they tried to repair it as fast as possible. The communicated the issues to me. The pricing was very reasonable in my opinion compared to other places I've seen. I'm glad they were there to help me in a time of need.

Just had an unfortunate experience with this business. After install of door window switch, my car…read morebattery was drained. I returned my car to them and they recharged my battery, but did not check their installation of the door switch or advise me to bring the car back in to check the fuse box. subsequently, I took my vehicle to the dealer and they were able to perform the drain test and install a new door window switch. The window switch purchased at Driven Autorepair was under warranty and the manager wouldn't give me a refund on the defective part. I was the part could only replaced. Advising potential customers of their policy and you have no choice other than to use their services when a part is under warranty. The manager would not take fiscal responsibility for the potential faulty part they purchased and/or the potential faulty installation they provided on my car. I lost over $800 dollars trusting the integrity of the services provided by this company. Buyer Beware!

Arlington Auto Clinic - autorepair - Updated October 2026

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