Service is good and employees are great, but they're obviously overworked, and understaffedread more

This store is a specialty store a true hardware store I have been to the big block stores like…read moreLowe's and Homeme Depot and these places have a lot of new things but no hardware for repair or to add to something else thanks Homer's ace hardware for haveing it all

Thank you Nathaniel and Aidan for the excellent service at curbside pickup. These young men went…read moreabove and beyond to help me. They were courteous and professional. I always get great service at curbside pickup!

extremely rude and unprofessional. Lied to me in order to sell me a pro credit card. the management…read moreteam isn't any better either. They refuse to follow the company's policy. after speaking with corporate and coming up with a resolution the local manager Jimmy called me and basically said he was only calling because he had to but that he wasn't going to honor the resolution Lowe's corporate made with me. They were informed that they were not following policy as it was written and yet they didn't care. another employee snapped at me and told me bye over and over. I'll drive a little farther to go to Home Depot from now on

I've been using Harbor Freight since they moved into Searcy and have never had a problem. Great…read moreproducts and great prices. You just can't go wrong. The rare returns when I got the wrong product were instant and painless.

At one time I would has given this store a great rating. A couple weeks ago I took some items back…read more I had used them but was given the same items and didn't need these. I also needed to exchange an electric chainsaw that went out. They proceeded to chew me out telling me they were not a rental company. Talking about how this was not the first time I had brought items back. I have return items for a refund but they were always still new and used except for this time. I have exchanged items after they broke like the cheap grinders or cheap welders. But I always buy the extended 1 or 2 year warranties. So I paid to be able to make those exchanges. Just like I did on this electric chainsaw that went out. I pad for that option. Now I returned jack stands and a jack for a refund this same day as the electric chainsaw "exchange with a warranty." they were dirty. They could have easily said no we can't take them after they have been used that would have been perfectly reasonable. They did not. Instead they lectured me in front of a line of customers. Talking about how they are not a rental company. Proceeding to embarrass me I have spent a ridiculous amount of money at this store. Not only that but I have also almost every time bought the extended warranties. I returned a used item for a refund 1 time. 1 time. Every other time if it was used it had a warranty or a guarantee and it broke and I exchanged it. Or the item was unopened. I walk in today for two employees to proceed to talk about me as soon as I get down an isle and they think I'm out of ear shot. Including the dark headed lady who was the one who chewed me out in front of a line of customers. I will drive it Conway next time I need something or just spend the extra money and buy the better products from Lowe's or ace hardware. After as many warranties as I have bought and used with harbor freight it would probably be about the same cost in the end. Not only will I not be back but I will be encouraging my brothers and our friends to buy else where every chance. I'm so disappointed because I genuinely love the harbor freight franchise but this is absolutely ridiculous. I will also be leaving reviews on yelp and other review services as well.