I would like to give them 10 out of 5 stars if I could. I bought my Vermeer baler from another nearby dealer that let me down completely. The original dealers failure or refusal to update the baler with recalls caused serious damage and ultimately considerable downtime and lost revenue. They could not or would not do the repairs.
HENARD UTILITIES in Searcy, Arkansas step in and went above and beyond to get me up and running and got it all done under warranty. Which the original dealer never even mentioned as a possibility.
For all my years, I do not remember a friendlier and concerned customer service staff from front to back of the entire company. I mean management, shop, sales and office.
The best equipment in the world without good service is worthless. Service makes good equipment great.
THANK YOU HENARD UTILITIES STAFF AT SEARCY ARKANSAS. read more