I've been a Yelp member for quite a while, and I've used Ark Limousine since 2005 or 2006. And out of all the ratings I've given, I've yet to give for Ark Limo until now, and this service really matters for me. So when I came onto this page, I was shocked at some bad reviews because I've only had awesome experiences. First of all, the price is outstanding. It may be even better than Uber/Lyft during peak periods. This was my initial draw, as nobody came close to Ark Limo's prices. Over the years, I've continued to use Ark Limo because of their great service as well, and all jobs were for time critical trips to/from airports and professional occasions (e.g., conferences, meetings). They've always showed up early and were mighty helpful with luggage for myself (I'm physically disabled) and my mother (elderly). Customer service and communication were always prompt. It was always easy to get the time I wanted. Plus, I remember a time when my flight arrived insanely late, and Mike was there waiting patiently after a long drive and drove us from LAX to far away Thousand Oaks in the wee hours. He greeted us very cordially. I don't know what more I could want. read more

For my friend's bachelorette par\rty, I shopped around before deciding to go with Ark Limo. Their prices were amazing compared to the other companies I called. I actually started to ponder the quality of limos since their pricing was so low! However, all my doubts were for naught. A shiny, stretched white Chrysler 300 pulled up on our driveway on the night of the party. It couldn't have been more perfect. Our driver was very friendly. Their bar was stocked with plenty of ice, oj, and champagne flutes. Overall, a very luxurious ride to Hollywood! I highly recommend them. read more

Amendment: Original review below. Since writing this review I have been contacted by Alex from Ark. I can only surmise that this is the up-beat guy I referred to previously. At any rate, he has apologized ten times over and assured me that he has addressed it with the ill-behaved person that I previously spoke with. Since I have had multiple interactions that were 4 star and only one that was ZERO star I have concluded that it is just to re-rate this service with 3 stars. ____________________ I wish I could give zero stars! I have used this car service to book trips for my boss two times prior to the experience that set me off today. In the past I have always spoken to a up-beat and friendly guy, but not today. The person that I spoke to today was clearly on a cell phone with horrible reception (calls must forward there when office is closed) and he was so unbelievably rude to me from the start. Less than 3 minutes into the conversation I found myself telling him that the way he was acting was not good business practice to which he responded with "I'm done with this." Then I said to him that I will not be booking, rather I would be going straight to Yelp and anywhere else I could to write a review of my service to which retorted with "I don't care. Tell who ever you want." I said have a good day and hung up. In the interest of full disclosure, I was attempting to use a voucher purchased on Amazon, which he claimed I had to book two weeks in advance. It does not say that on the voucher, nor was that the experience I had when I used the last voucher which I booked the day of. I would also like to note, that we were already midway through booking the AVAILABLE car before I told him I had a voucher. That's when the car suddenly became unavailable and his attitude grew hostile. He claimed he had already had to honor 400 of them this month - to which I say congrats. You should be happy for the business. Also, how is that my problem? you should not sell something if you can't honor or won't honor it!!! He also placed the blame oh Amazon and told me to take it up with them. What a jerk! This guy kind of ruined my day. What a jerk! read more

This review is not based on the rate (I say that in reference to the comment below). I have had really really awful experience with car services when ordering for clients (particularly those from other countries). The last terrible experience I had, the driver didn't show up at the airport and then the company did not answer their phone for hours. When they finally answered, they insisted they had been there all day to answer calls, but that was a LIE! I literally stalked them all morning... there's no way they missed all 90 of my calls. Look, if you f up the service you are providing, you say sorry and really, good people won't yell at you. But if you f up and then you make aggressive claims about how right you are, you are looking for a disgruntled customer. Anyway, I desperately called around looking for a service to go pick up this pissed off potential client that was left hanging and after a handful of calls, got Ark Limo. They saved the day! So I kept them in my contacts. Today I had this same client coming in (from Australia). I called Ark Limo and told them the whole story. They want the business, which really is a no brainer (hello bad car company!), so the rep Alex was super hands on. He returned calls swiftly (clearly I harrassed them, since the bad car company instilled fear of failure in me) and e-mailed me important details as well. As a result, I got to joke with the client about the crappy service from last time and I immediately wrote this review in thanks of that. This is my new go-to towncar service. Hooray Ark Limo! read more

WOULD BE ZERO if Possible!!! (like someone else's review above) REVIEW your Credit card statements and unauthorized charges by this company!!! BEWARE I bought the AmazonLocal deal that is $22 for 1-way from Santa Monica to LAX. I called to make the arrangements, got disconnected (their phone system is horrible), called again, gave the pick up time and the voucher # i was using and let them know it was for this deal. They said there is a mandatory $10 TIP! NO WHERE on the voucher fine print did it say $10 TIP was required! I let it go, because green taxi is $30 from SM to LAX anyway. So I'm not getting a deal. They said i would get a confirmation call 24 hours before. I should've just returned the voucher THEN! Evening before they were supposed to pick me up, no call (around 12 hrs before pick up)... I called THEM to confirm, and they had the WRONG TIME! The guy picks me up, i give him a hard copy of the voucher and he then asks me how to get to LAX!! In my monthly review of my credit card statement.. there was a $55 CHARGE from ARK LIMO!!! SERIOUSLY?! I first called the coupon company and told them that the vendor: Ark was requiring $10 Tip and NO WHERE did it say it was required. I explained they were horrible to deal with as well. I called my credit card company and disputed $45 of the $55 because I only agreed to $10. Alex from Ark limo called me today and basically yelled at me!! He said he tried calling me that he didn't have the voucher # so he HAD to charge me the full amount. REALLY?! You're calling me now and you can get a hold of me to talk about this?! He said he left me voicemails. OK LIAR!! I told him fine I'll give you the voucher # again. Well, when I looked it up, it wasn't there because Amazon must've refunded me. Alex from Ark gets ALL PISSED and accuses me of trying to Rip them off!! ME?! RIP THEM OFF?! That I'm trying to get away with not paying!! Yells he's going to report me to the DA?! That it's MY Fault i wanted to use the voucher!! This is what i'm dealing with? I told him, fine, i'll talk to my credit card company and explaining to them and everyone this HORRIBLE experience. He goes on about, did you not get to the airport, was the driver not nice. OK guy, the full experience is the service.I said I'm done. DONE. So i did, what I thought was right, and disputed $33, because I was only supposed to pay $22 for the service. ALL just watch out for them CHARGING your cards!!!! I am going to put a complaint in with the credit card company as that company did an unauthorized charge and they should potentially be FLAGGED!! read more

I called to get a quote regarding prices for a corporate event. What I got was a 5 minute long spiel on why everyone is giving their money to rich presidential candidates and then calling to beg for money from him. And then I was rudely hung up on. "Five stars!" says no one! read more

Like another here... horrific service. I tried to use the Amazon Local, they required a credit card tip upfront which was not outlined on the deal. (Too bad for them - Im actually a good tipper and former limo driver) Not only that but he would not take it on the phone insisted i text him the credit card number. So skechy. In adddition the phone service was horrible, the first number I called told me to email someone. That person then called me back. They were very rude - perhaps they were sorry they did the Amazon deal at all but nonethelss no excuse. Amazon Local refunded me the money and I did not use them - recommend you not either. Ammendment since owner comment: I'm not lying about the request to email or text my credit card if that is what's implied. And the issue was not with the gratuity at all. I'm a former limo driver and I can tip- my issue was the request to text or email it and the denial when I asked to give it over the phone. read more

We bought a voucher for these guys on LivingSocial. The deal was $22 trip for two to LAX, from anywhere in LA. My husband and I bought two of these because we knew we were going to be having guests fly in. We were not informed that there would be an automatic charge on our card for $10 gratuity when we used a voucher. So instead of a $22 trip plus a tip of your choosing, your trip cost $32 upfront. Needless to say, we didn't tip on top of that. They were accommodating when we told them we did not have a print out of the voucher. Mike looked it up in their system and let the driver know that everything was already taken care of. We had a pleasant experience over all. Our calls were answered promptly when trying to get in touch with them and we found Alex to be very thorough. We received a receipt for everything through email. We will be using this company again. The only reason i am giving this company 4 stars instead of 5 is because of the hidden $10 fee. read more

I've used Ark Limos before for airport transportation. I've always been happy, so I decided to go with them for the bachelorette party & wedding. Alex is great--very responsive and helpful in planning. His drivers are always on time, professional, friendly, and offer the best price, every time. read more

The Best Limousine Service On The West Side!!! Super friendly Drivers, Super Clean Limo's!!! Alex The Manager Has a High IQ On Customer Loyalty and Service. Oh Yeah Their Prices Cant Be Beat!!! Trust Me Dont Call Anyone Else But Ark Limo!!! read more

Ark Limousine is GREAT. I got a ride from my office in Gardena to LAX on a Friday night. Alex, the guy in charge of reservations is very professional and got back to me promplty after I e-mailed him. He realized a mistake with the confirmation he sent me before I did and fixed the correction immediately. They really go out of their way to provide 5 star service and I would recommend Ark Limo to anyone and everyone. It was $55 including gratuity for my trip...definitely worth it! read more

Just as they promise, they have a great rate! From beginning to end, they had great customer service and provided great communication. They arrived on time and the driver was nice and professional! I was so thrilled and happy! I would definitely recommend and I would use them again! read more

Wedding Day Horror!!!! DO NOT BOOK WITH THESE LIARS!!!! I was blinded by the low cost and ease of the booking, only to be utterly embarassed on my wedding day. I booked a stretch Chrysler 300 limo almost 7 months before my wedding date. 3 days before my wedding I was told they only had a black limo available. I assumed the meant black Chrysler 300 limo so I said ok. What pulled up to my house on my wedding day was a black Lincoln Stretch Limo. On my wedding day I stacked a bridal party of 12 people like sardines into the limo. I contacted the manager to express my disapointment, and ask for a discount. Instead I was told it was MY FAULT for not knowing what the word limo meant. read more

This is my first time booking limo service. The service is fantastic and my party went very smooth than I expected. I have all the quote communication through e-mail and the company responds very quickly. The booking process through website is very simple and clear. I book for 5 hrs and they really offer me a great rate. The limo is exactly the same photo shown on their website. The driver is on time and drive very safely. The hours I booked is in a peak and traffic time in the greater L.A. area. The limo has GPS to find the shortest route and quick time arriving destination. This is a trust worthy company and definitely will book with them again! read more

The manager Alex has contacted me in response to this review and has proved himself to be a complete slime-ball. After placing calls to Ark Limo for over an hour with no answer or return call. Alex let me know that: "You did not call the driver directly. The driver has no idea you are ready to be picked up until dispatch calls him and notifies him. Again, do to high call volume your call was directed to Mike's cell and he was on the other line speaking to another client as important as you." To justify the fact that the driver never entered the port to pick us up until we were finally able to call him, he provided the contradictory response: "You also have to understand where you standing the driver could not pull up to the curb and he had circle the port more than 8 time trying to find you. Port Police will cite or impound any vehicle circling the port for more than 5 times due to terrorist threats. " In his first email, he offered to refund the service since we had to pay for separate transportation. Then he said that he would discount my next service with Ark. Then he proceeded to blame me and/or mother nature for the car being over and hour late and not having room for all the passengers. STAY AWAY! read more

I can't compare my experience with any other limo companies, since this was my first time, but It was awesome. Alex was super accommodating with all the last minute changes that we had made to our initial reservation. We had a blast. The limo was on time, very nice driver and it was a pleasure to do business with Ark Limo. :o) Will definitely use their service again. Did I mention the price was the best I could find out there?! read more

I would give zero stars... I used a voucher from Amazon for a discounted airport transfer. On my initial reservation, I was given misinformation and a car was not available at the time I secured; my reservation was then canceled and a new reservation was issued for a ride, 30 minutes earlier. Also, the company said I needed to give a credit card number for a $10.00 gratuity - almost 50% of the voucher price!! A few days later, I received an email stating my reservation was canceled; however, this was not at my request. I called to inquire why and to make a new reservation and the person assisting me called me liar and was very short with me. Suffice it to say, a car never showed up for my transfer to the airport and I ended up taking a cab 30 minutes later than my expected time to leave for the airport; I did not receive a phone call keeping me informed as to where my car was. I called and left several messages- the phone went straight to voice mail as if it were a cell phone; none of my phone messages were returned. Also, my emails were not returned. Eventually I spoke with someone and he was very inconsiderate and rude - he blamed me for all of the issues and the situation; the person on the phone said his employee had a "brain fart" and it was not his fault. He spoke over me and did not listen to anything I had to say. I would not consider using this company again, ever!! read more

STAY AWAY!!!!!---Worst service in the world!!! Driver spoke little English. We got a flat tire and the company had no spare tire or tools. In fact they made me use my AAA card! Stay away!!!!!!! read more

Horrible company! They offer quotes and then don't honor them. I found this company on a directory website in which member companies pay a subscription to advertise and offer their services. On this website you enter in your needs for a limo and several companies respond with their quotes. Once went to reserve the limo, I was told they didn't honor the quote I was previously given and they were going to charge me an additional $30. I would NOT recommend doing business with this crooked company!!! read more

When requesting the reservation, Alex's email replies were prompt and courteous. When I called to confirm the reservation, he was very accomodating. We used a BOGOPod coupon for this service this past weekend. What a deal! I don't think we will ever get such a great deal as the coupon we used. WELL worth it. The limo was not brand new, but it was clean, the driver was prompt, and courteous. He cheerfully put up with nine screaming 9 year olds in his car, and was polite the entire time. The limo was stocked with waters and a few sodas, and was comfortable. I highly recommend ARK LIMO. read more

I used Ark Limo for my friends 30th bday and I will always use them from now on for any event or need! The Limo was beautiful and top of the line, the driver was very accomodating and friendly. Alex, the manager I believe, was absolutely fantastic, very knowledgeable, accomodating. The prices were the by far the best I've found and they were very flexible and didnt overcharge us another hour when we ran into some traffic and went slightly over our hour-mark coming back from the club in Hollywood. Thank u Ark Limo! read more

I have used Ark Limo for about 5 years. I have used them for rides to and from LAX. I have always had excellent service with them arriving a bit before schedule for pick-ups. I also use them to drive my very elderly mother from LA to San Diego, and back a few times a year. She is always happy with the service she gets. read more

I previously used Ark Limo services for airport transportation six or seven times over the period of several years. The first time I used Ark Limo because of their reasonable prices. But once I tried their service, I was very impressed by the fact that the drivers were consistently very professional and helpful, they were always on time, and the cars were very clean. I would definitely recommend this company to anyone. read more

Would be ZERO if Possible!!! (like other reviews above) On an early afternoon, I called Ark Limo (also called Art Limo) to get a quote of booking a town car service to the airport. Verified my info for location for quote, and was told they would need to call me back within a couple minutes to confirm and give a quote. Gave them my phone number. After waiting for over 40+ minutes without a call back, frustrated and with things needed to get done for the trip, I called back to complain and said never-mind that I'll use someone else, and confirmed any potential booking was cancelled. After they were argumentative and gave excuses about making me wait, I again said I'd use a different company, at which point they hung-up on me. This is where it gets really bad .... In apparant retaliation, and at the horrible expense of its competitors too, they booked SIX different limos/cars from various companies in my name, gave them my phone number and address, and sent all of them to my home the next morning! They all showed up about the same time. I had already left earlier for the airport and the security gate wouldn't let them into the community, so they started calling my phone. Some claimed to have been booked directly by a call late the night before (i.e., not a computer referral error, etc). Unbelievable. Not only did they resort to such horrendous unethical and harassing conduct, it cost the other drivers/companies too. Horrible! read more

My husband and I had the pleasure of going to the SAG Awards again this year so of course we used Ark Limos again. We had the same great service - I highly recommend them. We look forward to booking with them for all our future events, etc. read more

This company is not honest. They quoted me a rate over the phone and then instructed the driver to muscle me into paying a higher rate when I was ready to leave at my destination. When I refused, the driver told me the company would call me to discuss the rate. The company never called. When I received my credit card statement a few weeks later, the company had in fact charged me the higher rate without my permission, without my signature, and despite my objection. read more

I have always heard the expression " You get what you pay for". This applied to my situation; my sons wedding and them being on a budget, we booked this service which was confirmed a few times and reconfirmed by me prior to contract. We booked a two part service of 3 hours minimum paid. First with a 10 psgr car for 2 hours and 2nd a town car to pick the couple up and transport to a local hotel end of evening. Day of wedding a "used and worn looking 10 psgr Limo leaking engine oil" arrived to pick up my son and his groomsmen. Understanding that in weddings timing is a give and take here and there. The limo driver arrived 30 minutes early and the guys came down from hotel room 30 minutes late (but we had service until 4:30 pm so we were too worried). My son calls me to tell me there weren't any drinks/etc in limo and it smelt of burning oil in back. (REMEMBER THAT LIMO THAT CAUGHT FIRE UP NORTH WITH A BRIDAL PARTY IN IN?) Transport to first contracted location took place, but not before all the riders informed me the driver was rude and the car worn and smelly! During the first stop (photo location) I was contacted by the Hilton Hotel informing me that this limo drop a very large puddle of oil on their hotel entrance floor, causing them to have maintenance tend to it immediately! after 30 minutes (now approx 3:50pm) this driver starts telling me he cannot go anywhere else as he has another pick up scheduled in Northridge and needs to leave in order to be on time. I questioned why the company would have booked something so close knowing that we had paid for them until 4:30pm? We continued to 2nd photo location which was a private residence across from venue to take some family pictures with the arrangement that the bride would be driven across the street to back of venue to avoid arriving guest seeing her before ceremony. This driver pull his car up onto private driveway to let couple out for photos. He then proceeds to tell me he really needs to leave for his next pick up (4:20pm) and pulls his car out of driveway. When he does another spill of oil remained. The homeowner actually had two groomsmen in suits prior to th ceremony scrub the spill away. I tried speaking to the driver who told the groom and myself he was never given an itinerary and was told to ask the clients, and that he was told he could leave at 4 for next service! End of service part #1 At the end of the evening a man in distressed jeans and a long sleeve t-shirt was wondering the reception room. I inquired to who he was , when he identified himself as the limo driver # 2 picking up couple to return to hotel. Very unprofessional to be dressed as such causing me to inquire " WHAT KIND OF CAR DID YOU BRING?". He replied I have a town car. This part was ok, apart from the appearance of the driver. The service took all of 30 minutes door to door. I contacted Mike, who said he was the owner and the same person I booked and communicated all services with. After a few hours his response to all of the above was " the guys came down from hotel 30 minutes after driver arrived!". When I explained that we adjusted the photo shoot times to accommodate this 30 minute delay, he insisted that his driver needed to leave for another job. At that point I reminded him that our complaint went far beyond this part. I was slapped with a complaint from the HILTON HOTEL and a private rented residence asked our formally dressed groomsmen to scrub the oil spill on their driveway. He wrote back to me today telling me that he contacted the driver and shared "side" of the story; once again that the guys came down late. He was adamant that the car was in tip top shape, not leaking oil , not dirty nor dented and provided drinks. I have the Hilton Hotel staff, the private homeowner, the entire bridal party, and a few other adults to back this terrible service complaint up. BEWARE; this is not a decent service. It is a glorified want to be taxi service trying to maximize making a dollar! read more

These sheisters do business as Blk Sedan.com If it was possible to give 0 stars, I would. I got a coupon in the mailer and figured we would give it a shot. I called and the guy had to call me back, fine. Told him we'd like to be at the airport for a 9 o'clock fight so we could leave no later than 6:30/6:45. This surprised me because normally companies tell you what time after you let them know your flight information. They called yesterday to confirm and messed up my address. Yes, I'm sure I know my own address and didn't give the wrong city. This morning, we were waiting and it was 5 minutes to 7am. No driver, no phone answer. We had to quickly jump in our car and go. We barely made our flight and now we're paying for parking while we're away. Driver called when we were almost there and said he slept in and said he could come. Obviously way late, we laughed and told him it was a little late for that. I feel dumb for not reading their horrible reviews first. Seriously will never ever ever use them... or even attempt I should say. You're an absolute idiot if you read this and attempt to use them. Sorry not sorry. Oh speaking of which, would have been nice if the dude had given us the courtesy of an apology. read more

Ark Limo is a great Limo Service. They are easy to work with. They have always provided great service. Their prices are great. I highly recommend. read more

Ark Limousine's customer service is atrocious! I called the phone number provided by Google. It was a cell phone number, not an office---red flag number one. I spoke with a man on phone who could not answer any of my questions regarding a party bus rental because he was driving----red flag number two. He said he would call me back in a few minutes, which he did not---red flag number three. I called again, two days later about the same rental and immediately he told me they had nothing and hung up in my face. WTF! Wish I could give zero stars. read more

BE CAREFUL when you call for a quote with this company. I got a coupon in the mail and called for a quote for a Limo from Woodland Hills to LAX Mike quoted me $75.00 each way total of $195.00 and then minus $20.00 with the coupon for a total of $175.00. When I went to book it he said that was for a Sedan and NOT a Limo and bumbed the price up to $235.00 needless to say I did NOT use this Limo Service. read more

The driver was very nice and he was on time. I dealt with Alex for the most part before the trip and he was great, unfortunately I had to deal with the owner who was rude. I would have given this company a much higher rating if it wasn't for the owner. Just ask for Alex and you will get top notch service! read more

DO NOT USE THIS COMPANY! Please read. I booked a car service for a very important event over a weekend, and worked with Alex to make the reservation, who is a very nice person and salesman. But DO NOT be deceived. I called the day of pick up to ask that the pick up time be delayed, and was immediately attacked and yelled at by another employee, who I think is the owner. This person yelled at me like I was an idiot, and was the rudest, most impolite, uneducated person I have ever dealt with. He wanted to charge me an extra charge for late pick-up, and I DID NOT have a problem with this, but he kept yelling at me, and I asked him repeatedly to stop acting rude and like a jerk, and to remember customer service. Anyway, he cancelled my car service, causing me to scramble at the last minute to find alternate transportation for the DEAN of a prestigious LAW SCHOOL. He also told me to F#%# off and then hung up on me! There are many good car service companies out there. Do not be deceived by the nice salesman who answers the phone or the slick website. This is an unreliable, unprofessional, and completely horrible company. Also, this is my first Yelp review, so you can see how badly I was treated and my level of dissatisfaction. read more