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    Uber

    2.0 (1.7k reviews)
    Closed 10:00 am - 6:00 pm

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    Driver actually recorded that we were picked up and dropped off.
    C. J.

    After at least 20 calls and a couple of hours spent trying to get someone to resolve my issue, they finally refunded the roughly $20. A business model like this seems destined to lose customers. It's probably by design that they don't have a dedicated customer service phone line...so I ended up having to call their Safety Helpline instead.

    40% offer $15 booking fee

    False advertising of 40% discount beware. I used Uber based on an email ad sent to me for promo of 40% off up to $10. The initial trip showed $22 dollars then I accepted the ride which said 40% discount will be applied. The bill then added a $15 booking fee? The trip was less the 7 miles about 20 minutes and I would not have used Uber if a booking fee the same amount as my trip was applied. No more Uber for me

    Illegal charges they made to my bank account.

    On January 17th, 2026 at 4:57pm my daughter and got lost somewhere Rowland Heights area to get to our destination Chubby Mart Restaurant. So I had to call Uber rides to pick us up from this address 17760 Rowland St, City of Industry, CA 91748 cost me $15.98 including tip of $4.00. Then after we finished eating at Chubby Mart Restaurant I called Uber rides again to pick us up to take us to home cost me $64.90 including tip of 15%. Then, in the morning I checked my bank account to find out all the charges I spent, I found out that Uber rides were doing some illegal charges to my account so I had to call my bank and told them I only used Uber rides two times but not eight times. So my bank at least was aware of it and declined all the illegal charges they made to my bank account. I just want to complaint about their illegal charges they attempted to my bank account to make sure it will not happen to other customers. Hopefully, they will investigate this matter to make their customer happy.

    This is a photo of the Uber special assistance ride that could not accommodate a disabled passenger and her caregiver.

    Requested a special assistance ride for my diabled mom and myself in Santa Monica on 1/14 and when the driver arrived she stated her trunk was not available. Where did she think the wheelchair was going to be stored for the ride ??? I used the Lyft app (which was cheaper, faster, nicer vehicle, and way more professional and considerate than Uber) which will be my new "go to" app since Uber is clearly not up to the task of providing transportation services for disabled customers. Great for Lyft which I highly recommend.

    Is a beautiful life and let's live it.

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    5 months ago

    Two of their drivers canceled on me 45 min after scheduled pickup. I had to hire private car for $500

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    6 months ago

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    1 year ago

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    4 months ago

    Not reliable, never shows up, worst than Lyft. Lyft is very reliable always. I hope that another transportation company replace Uber

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    9 months ago

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    7 months ago

    Never showed up charged two service fees for zero service...beware do not use this clown town service.

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    Review Highlights - Uber

    I tipped her with cash, though I could have done in the app when I ordered the ride.

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    I researched a couple transport options and different car companies before settling on Go Ride as I…read moreneeded to transport 3 kids which all required a car seats as per California Law. Uber car seat didn't seem to be a reliable option and ride hailing services required a super far transfer to another pickup location. The bus was also triple the time to our destination near the cruise port. Go Ride was very clear about their pricing and they were detailed when answering a follow up question I had about pickup time which was fortunate as our flight ended up getting in 30 mins earlier than scheduled. Our driver, Oscar, arrived early to pick us up - I received an iMessage from him before landing using my airline's in-flight wifi - I was able to send him updates as we got off the plane and got our bags. He pulled up within 5 mins of my last message when we had our bags conveniently right outside the terminal. It was so easy I didn't even need to rent the $8 USD luggage cart and my kids didn't have enough time to complain about any wait. Oscar was really helpful with our bags and had all the car seats already installed correctly! All seats were facing the correct direction, solid, tight and the only adjustment needed was for the actual seat belts themselves to secure the kids. Oscar offered us bottles of water and we were off to the hotel. On the way we had a nice chat and he was totally OK with the youngest child crying for a bit while navigating LA's notorious traffic (he said it was light but to me it was busy). Drop off at the hotel was smooth and we tipped in cash for great service - he impressed us! Definitely would recommend to anyone especially families looking for a smooth experience getting anywhere from LAX airport. I will be using them again for future travel. Pricing: reasonable and competitive for door to door private car service with car seats. Communication: from booking to actual day of it was the right amount of detail Quality: car and car seats were super clean Safety: our driver Oscar was safe while navigating LA's freeway and street traffic. Car seats were properly installed and well maintained. Convenience: Door to door service was amazing and easy - I had bags but didn't require a luggage cart at all. Time saved = more relaxation time = less whiny little ones Thanks again Oscar and Go Ride!

    We received a text from our driver, Rich, to know when we unboarded the plane. He was very kind,…read moreknowledgeable, and a great driver. We usually rent cars when we're in the area, but if we are looking for shuttle service, we will use Go Ride again.

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