I do not like driving and most of my cars have historically had low mileage because I don't drive unless I absolutely have to. What I recently learned this year is that UBER will send you a car if someone orders you one. It's the coolest thing ever. Maybe Uber has always had this technology but it's my first time using this service. I love it! I use it and it makes it super convenient for date night! Uber is my preferred option for travel needs when you need car service! read more

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Postmates and Uber Eats are the world's worst delivery service with even WORSE customer service!!!! I ordered a sals from CAVA a couple of days ago and upon checking the status about 10 minutes after ordering, my order had been delayed an hour. I continued to check and my order continued to be delayed. So, I called the restaurant and was told my order was ready and had been sitting there already for some time. I then contacted Postmates via the chat function. They told me they would dispatch a driver immediately. 10 min later, still no updates in the app. I contacted support via the chat again, and was told again that they would dispatch a driver. Again, no updates or change in the app. In fact it showed another delay! It was now delayed more than 2 hours!!! I tried the chat again and was told they would dispatch the driver. I asked if they could make sure he came straight to me, and not pick up any other orders along the way since I had already been waiting over an hour. They said absolutely. Within about 10 minutes the app finally updated and a said the driver was on the way to pick my food up. The restaurant was 2 miles away. I contacted the driver to ensure he had all information needed to get to me as our office entrance is in the alleyway. The information is in the delivery institutions but I wanted to make sure he was aware. The driver did not respond. I messaged again. No response. I saw he was just sitting at the restaurant so I tried again. No response. Then he finally responded as I was messaging the Postmates chat for a fourth time! The drivers response was gibberish. He spoke no English. I'm ok with anyone being employed but if you have to communicate with someone to help them find you, that is impossible if they don't speak English!!! How can Postmates and Uber Eats think this hiring practice is ok??? So, I asked the chat person to please contact the driver and make sure they had everything needed to find me. They said they had no way to format the driver!?!? What? Total lies. Then I saw the driver was headed elsewhere in the app and asked the chat support why he was doing that when I had been told by the previous chat support person that he would come straight to me! They did nothing to help and ended the chat before I could respond. I tried them again and was again meet with rude customer service and an early chat disconnect without my issues being addressed. I tired the chat support again. This time I was told I would receive a credit of $6.50 for the inconvenience yet my order was over $25 so I felt the credit should be more but I was told that's all they can do. When I asked for a supervisor, the chat was ended. I contacted the chat again and asked them to cancel my order and provide a full refund. They said because I reached a credit, they could not cancel the order. Mind you, I still have not received my order and can't communicate with the driver at almost 2 hours after my order was originally supposed to be delivered!!!! I checked the app again and the driver was finally closer so I called him and he couldn't communicate with me at all. I went outside to find him and he was no where in sight. I finally heard him and found him next door in a completely different parking area that had NONE of the information I gave him for delivery! At this point, I couldn't eat my food because I had to leave the office for a client meeting which is what I told customer service, but they didn't care all ll and refused to refund my order or give me any additional credits for the inconvenience. The next day I checked my accounts and THERE WAS NO CREDIT!!! I called them this time and was again met with a representative that was rude, refused to help and ended the chat n the middle of the conversation. I called back and finally spoke with a nice person. She said she was going to give me an additional discount and that the previous credit had been used on the late order. That was NOT reflected on the receipt. She said she would send it to me via email. And said the charge should only be around $12. I never received that. I also checked for the additional credit while on the phone with her and it wasn't there. She attempted to fix the issue but said it wasn't working. She finally escalated the issue but said it could take up to 48 hours to be reflected in my account. It ended up taking 24 hours to see the credit. I am a paying member of Postmates and Uber Eats. This, coupled with the rude behavior or their customer support, non-basic English speaking drivers, and horrible policies, I have cancelled my membership and will no longer use these services. I warn everyone and anyone to these companies and urge you not to use them or you will experience similar or worse experience! Overall, I would ABSOLUTELY NOT RECOMMEND THEM TO ANYONE! DoorDash or Grubhub only if you want your orders delivered on time and you want basic customer services. All of these companies need to do better. read more

Uber - Over Eats Delivery DELAYED Over 2 Hours - Taxis Near Me

My friend was visiting me, and we decided to use Uber Ride. I used my Uber to book a ride when I was very surprised to find the price was $53.00! My friend said let me use my app. When she used her app to book exactly the same ride from A to B at the same time and she had no promotion from Uber Ride it came to $27.00! I wish someone from Uber can explain this to me. read more

The Los Angeles Metro area supports both Uber and Lyft rideshares (among others). I've found that Lyft is usually cheaper to/from the airport. But as I was flying back from Portland, noticed that Delta Skymiles and Uber had a promotion giving 30% off (up to max of $20, only available on the flight) on one's next Uber Reserve Ride. As often happens when I have time on my hands, decided to try something new. It turned out well. Last year, Delta stopped their partnership with Lyft and implemented a new one with Uber. Requiring a sign-up, airport rides on UberX gives 1:1 Sky Miles for eligible spend (a mile is worth a penny). An Uber Reserve gives 3:1 miles (which I later found out, as it posted to my Delta account very shortly after ride finish). Since Delta provides free wi-fi on eligible flights (including this one), was able to read more about it. Clicking on the 'Claim Now' button, took me directly to the Uber app, preloaded with the 30% off offer. I then entered Delta as the airline, and it let me choose my correct flight from Portland (it would have been supercool if they had prepopulated that). It calculated the pickup time based on it's flight information. After choosing DTLB as my destination, it gave me a quoted price for the one-way ride. The app also clearly stated that there would be no penalty for cancellation as long as it was done one hour before the scheduled time. The driver would wait up to one hour after scheduled time in case of delay. Once I booked, it gave me the name of the driver and car while I was still in the air. Picking up a rideshare or taxi at LAX is normally a pain in the ass, requiring one to take a very slow LAX-IT shuttle to the rideshare lot near Terminal 1. My wife and I usually walk to it, but that was not possible with my mother-in-law. And I always wait till I get to the lot before calling for the car (often meaning a significant wait during busy times). [Tried once to do it from the bus and ended up being charged a hefty wait fee because the car ended up coming very quickly and our bus didn't]. So I was most likely going to order a Lyft Black (which does curbside pickup at LAX, but at usually double the price of normal Lyft) once we got our luggage. So I was pleasantly surprised when the price (after discount) came under $100. We landed about 20 minutes early, and ended up meeting up with my son-in-law and daughter (as they were flying back to Seattle). After the short visit, and as I was headed towards baggage claim, got what looked like a soliciting call originating from SF. Ignored it, but then got called again. This time I picked up, and it was our driver, requesting that I hit the 'Ready' button on the Uber app once ready to be picked up (he later told me that he could not see me until I did that, but knew my plane had landed and was worried that I was waiting). The app chose a spot for the pickup, but I texted the driver to change it to a closer pillar. It took about 12 minutes for him to get us for pickup, and he was more than considerate to make sure everything was good. Once on our way, it was the same as any rideshare ride, being able to follow where we were and the ability to give a driver tip. We had a huge Chevy Suburban which was more than enough space. It ended up being a very pleasant ride right to the door of our building near downtown Long Beach. read more

Uber - Rules - Taxis Near Me

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Terrible!!! This driver made us wait over 20 minutes and then cancelled the ride. When it went to find us another driver the price increased by $10!!! Ridiculous!! If we cancel late then we get charged yet the drivers can make us wait and then cancelled last minute?!?!? Come on! read more

Uber - Terrible driver!!! Do better! - Taxis Near Me

After at least 20 calls and a couple of hours spent trying to get someone to resolve my issue, they finally refunded the roughly $20. A business model like this seems destined to lose customers. It's probably by design that they don't have a dedicated customer service phone line...so I ended up having to call their Safety Helpline instead. read more

Uber - Driver actually recorded that we were picked up and dropped off. - Taxis Near Me

Use Lyft instead. I made a reservation a day in advance, for a ride from Thousand Oaks to LAX for the day of 8/26/26. I had a 6:00 AM flight, so my Uber ride was set for a 4:00 AM pickup, a day in advance. At 4:10 AM (or so) the morning of the scheduled pickup, I received a notification from Uber that my ride was canceled, and that there wasn't a driver available. I understood limited driver availability for a reservation made in real time, but not for one made in advance. I missed my flight, as well as the funeral. Thanks for nothing, Uber. I'll use Lyft next time. read more

Terrible customer service, absolutely greedy, I get people lie sometimes about their orders! But believe the ones that don't! I waited 1 hour and 45 minutes to get my food! I contact them and guess what?! We're sorry, here's a 3 dollar credit, wtf? Either refund me my order or get it sent back out. My food was so stale and cold that I threw it away! I work in food service! So I get it! People tend to lie, but trust the ones that barely report issues! I hope you guys go bankrupt. Theirs no way appealing it, they will just tickle their way out of the situation with their AI bots, you never speak to a real person nowadays, you guys are greedy and shitty, shit company. read more

I have had a horrendous experience with Uber corporate trying to cancel an Uber membership for a deceased person. There's no phone number you can call and when you email them they just send you back canned emails asking for a bunch of information. And even after you supply that information they just keep sending you more emails saying they need more stuff. I will never use Uber again and be aware that they are impossible to work with when you're trying to cancel an account. read more

Uber is using call services in India or maybe Pakistan. The call service workers are mostly men & their English is not that good. They don't know what they are doing. It's hyper frustrating dealing with them. I'm looking at who to complain to but there's no main US agency to oversee a foreign company. If there's suspected fraud then fine but these guys just suck. I can't say that it's fraud. Any ideas anyone? On occasion when I get a female at these call centers, they're actually good. And they probably work for less anyway (sigh). I just want someone that can help me when I'm having an issue. read more

Service Center attached an Uber ride for me this morning. Gio, picked me up and had great conversation and seemed to enjoy his work. I appreciated his ability to make the ride enjoyable. read more

I'm very disappointed with my recent experience with Uber. They sent me a 10% discount on my ride, then canceled it. They ended up adding another 10% for a supposed adjustment because the actual drop-off location was different from the one originally selected. There's no way to contact them to dispute this. I absolutely do not recommend using Uber! read more

I used uber courier to deliver a package two days ago the driver lost my package I sent uber the address where my package was "so called " dropped off" they refuse to refund me for my items I wish I read there policy prior to using this service! Just know if uber will not refund for lost items the driver can literally steal it and you'll get refunded for the ride only! Don't use the courier service your items aren't protected I'm considering small claims court. read more

The worst of the worst! Can't ensure deliveries match the estimated arrival times they show you. What a worthless disgrace of a company!

I'm hoping this gets to Uber Eats I am tired of wrong order and crappy refunds Today I ordered from chronic tacos two taco plates. I only received one so I couldn't eat. I complained but they only gave me 12 dollars refund I had to reorder and it cost me 26 dollars to eat. So now I'm out 14 more dollars They would help me out What a joke Run from uber as fast as you can read more

Uber Driver, RZA - I've requested Uber ride at around 7:50am at the LA port on 10/31/2025. The Uber app says the driver will pick me up at 8:04am and guarantees a wait time of no more than 5 minutes. I kept checking to app to make sure. First, it says the driver will arrive in 7 minutes and then 10 minutes. Comes 8:10am and no driver. I checked my Uber app to see what is going on, and it seems like the app was being updated; the screen does not have all the information like before. Then my phone rang, and the 1st driver, who is now late, is here. I got into his car. He drove out of the parking lot and pulled over. He said the ride is canceled. I said What do you mean, canceled? He said, "No problem, you just pay me directly via Zelle, Vemo, or Credit Card." I said no, I would like to use the Uber app for my ride. He said, "You will have to request a new ride, and you will have to wait longer." I said, that is fine, just take me back to where I was waiting for the ride before." The driver, RZA said "I will give you a receipt, you just pay me directly." I continue to say no. The driver said then "I drop you off here" which was at the side of a traffic road. I said, "no, you take me back to where I was waiting for a ride." Driver RZA said, I will have to go around 2 miles to get back to the place you are waiting. I said "why? You just make a left at the front stop sign." I live in California most of my life. I know LA and I've driven myself to the LA port before. He was trying to lie to me. He refuse to take me back to where I was previously waiting for a ride. He opened his mini van trunk, took my luggage out. He forced me out of his car. I told him I will report him. I said that is fine. I went in front of his car to take a photo of his license plate and him. He used his car to hit me, so I couldn't capture his license plate. The first time, he hit my knees. I tried to move to capture his license plate again and AGAIN, he used his car to hit me the 2nd time, harder. He drove away with his trunk still open. I was able to capture a close-up of his car license plate. This photo was captured right before he used his car to physically hit me. I had to carry my heavy luggage while walking back to where I was waiting for an Uber ride. I saw a police car there and told him what happened. He provided me with some good information. He also told me about a few "very bad" stories about Uber drivers. No only did this person tried to use Uber name for his own financial earnings to cut out Uber portion of earnings by knowing to deliberately be late for 6-7 minutes, worst yet, he is physically dangerous! The Uber app would assign another driver. Now, there is no recording of me as a customer so the driver, RZA will not have to share the earnings with Uber. The criminal action of this driver to physically harm a person by deliberately using his car to hit me TWICE! This person should be jailed and heavily fined for his actions! read more

Uber - Taxis Near Me

i lost my phone and need the courier service to bring it back, but then to verify they ask for a code sent to my phone, THE VERY THING IM TRYING TO GET BACK. Once figured out, they say, " Sorry, Uber is not available in your area, " even though i have used it weekly. Horrible company. Don't use them, and they never offer compensation. read more

Uber so-called customer service is appalling. Uber Eats overcharged me, adding charges for items in the order that restaurant advertised as "free" (2 for the price of one). Each attempt to sort out issue via email is met by a reply apparently from AI or other type of bot. The replies do not come close to addressing the actual problem. Phone attempt answered by representative who only could tell me "someone will get back to you by email...". After several failed attempts to fully communicate with a human, Uber simply emailed to me that they are locking my account until this amount (which is their error) is paid. Uber should get some competent humans who actually listen to their customers and/or read their emails and respond appropriately. read more

had a reservation for early morning trip to the airport and they canceled it with no notice. Do not use pre-reservation!!

I told him where to go home he ignored me said the GPS said take the freeway I told him that is not how I want to go he would' not listen to me kept going his way I told him I want out pull over he didn't I said I will open this door and get out ES68Z84 HERNALDO red Nissan he finally did what I said he didn't listen to me he ignored me as a customer he was unprofessional read more

Even though I have clear evidence, Uber keeps ignoring it as if they are too bothered to review anything properly. Instead of looking at the facts, they continue to protect the driver no matter what. It feels like Uber is more interested in defending their workers than protecting customers' safety. I honestly don't understand where my money went or why I'm being charged when the driver took everything. If Uber refuses to take responsibility, I will have no choice but to report this to my insurance and escalate it further. Uber's handling of this situation has been extremely disappointing, unprofessional, and completely unfair. read more

Uber has been fantastic for me a life changer, especially for somebody who's paralyzed they're always there! I highly recommend the service. I don't know who doesn't have it. If you don't have it you need to have it if you haven't tried it you need to try it. read more

I decided to create an account with Uber for the first time as I have travel coming up and figured I could use options. I used my Google profile, thinking this would be convenient, quick, and easy. I was wrong. I was immediately locked out with "Account Deactivation" notices, with similar messages for the next five attempts over three days (thinking it was quirk signup issue). I sent a message to support and received standard corporate speak: "After careful consideration, we've determined that you're no longer eligible to ride with Uber, and your account will be deactivated effective immediately." I replied stating I did not even complete enrollment to enter a phone number. I received an immediate response claiming "further review" (which is clearly not a review) noting a "zero-tolerance policy toward fraudulent activity" and that the decision is "final and cannot be reviewed further." Summed up: Uber insinuated I was making fraudulent actions, gave zero explanation, gave no chance to even try the service, and on top of it all, continues to send me promotional emails. If Uber's business goals are to push prospective customers to their competitors, they are succeeding. Now that I'm here on Yelp and reading other reviews, it seems Uber did me a favor anyway. read more

Be aware of UBER RIDE. I have a $30 voucher, when booked they have the total amount of $50.02 so I thought this is the amount has not subtracted my $30 voucher, so I accepted. They don't put $80.02 - $30 voucher remaining $50.02. They just put $50.02 on the app and I accepted. When received the receipt it show total of $80.02- $30 so I still owed $50.02. This is misleading me to accepted the ride assuming the total is $50.02. The driver so slow and result we didn't make it to the airport on time so we have to wait additional 4 hrs at the airport to get another flight. UBER doesn't care. I took LYFT on the way back, it is cheaper and more clear on the price, and don't have any issue. Please stay away from UBER RIDE. read more

@Uber_Support I will be uninstalling all my #Uber apps I was trying to register cars for driving I got confused because the app wasnt accepting the formatThen the car I wanted to register was going to be used by someone else so I wanted to rent1 #uber deactivated me permanently read more

I had been using Uber starting about 5 years ago and they were fine. Then I updated my iPhone to a IPhoneAir in October 2025 and apparently Uber didn't like that. They said there is "a problem with my device" and kicked me off their service. Despite numerous attempts to try and resolve this I just got canned AI responses and no resolution. I called Apple and they looked over all the settings on my iPhone Air and they were fine. I have no problems with the other apps I used on my phone, including two financial institutions. I am 72 years old and the most honest and ethical person you will ever meet and all my Uber rides were paid for in full with generous tips for the drivers. The Uber drivers gave me a 5 star review. I resent being treated like a criminal that is trying to scam Uber. I switched to Lyft and so far, so good. I am mulling over sending a letter to Uber's headquarters or legal department, not that it would probably do any good. If Uber keeps this up they are going to lose a lot of honest customers and business. read more

False advertising of 40% discount beware. I used Uber based on an email ad sent to me for promo of 40% off up to $10. The initial trip showed $22 dollars then I accepted the ride which said 40% discount will be applied. The bill then added a $15 booking fee? The trip was less the 7 miles about 20 minutes and I would not have used Uber if a booking fee the same amount as my trip was applied. No more Uber for me read more

Uber - 40% offer $15 booking fee - Taxis Near Me

The charge for the ride was $17.49. Then they added an $11 booking fee. I didn't order in advance. I just did the usual order a ride at the time I needed it. The booking fee is close to an additional 65% add on. That is just wrong. Sad because at one time, uber was great. Now it's greedy garbage. read more

Stranded at amusement park, app unresponsive after being dropped off there that day. No way to call to get a ride. Never using Uber again, they have no customer service and left us totally helpless. Nightmare. read more

My son, he is disabled, uses uber every day, until one day uber blocked him. We have been trying to connect and see what is the problem but with no success. We are moving to other programs. This is really cruel and uncalled for. read more

UBER is AWESOME. You get QUICK RIDES,SAFE and AFFORDABLE. I usually choose wait& SAVE, the wait from order time to pick up time is about 25 minutes. I rode with them about 300x plus. Most of their drivers are great drivers. Some talk too much because they are lonely. They drive to meet people. If love is free, you should not be bothered by it . I just say, "I'm sorry sir but I'm heading to a meeting and I need to focus." And they stop talking. Sometimes, their network can't be reached on raining or cloudy days because of the satellite problem or they are too busy. 1 time 2 drivers came and they chatted me 2x. I texted tech support and they refunded me for the charge. They are a legimate company. Their business is ethical. Please praise uber tech support team. It's a beautiful life with UBER. Other than that Uber is perfect. Their system is efficient and flawless. read more

Uber - Is a beautiful life and let's live it. - Taxis Near Me

Two of their drivers canceled on me 45 min after scheduled pickup. I had to hire private car for $500

On January 17th, 2026 at 4:57pm my daughter and got lost somewhere Rowland Heights area to get to our destination Chubby Mart Restaurant. So I had to call Uber rides to pick us up from this address 17760 Rowland St, City of Industry, CA 91748 cost me $15.98 including tip of $4.00. Then after we finished eating at Chubby Mart Restaurant I called Uber rides again to pick us up to take us to home cost me $64.90 including tip of 15%. Then, in the morning I checked my bank account to find out all the charges I spent, I found out that Uber rides were doing some illegal charges to my account so I had to call my bank and told them I only used Uber rides two times but not eight times. So my bank at least was aware of it and declined all the illegal charges they made to my bank account. I just want to complaint about their illegal charges they attempted to my bank account to make sure it will not happen to other customers. Hopefully, they will investigate this matter to make their customer happy. read more

Uber - Illegal charges they made to my bank account. - Taxis Near Me

Requested a special assistance ride for my diabled mom and myself in Santa Monica on 1/14 and when the driver arrived she stated her trunk was not available. Where did she think the wheelchair was going to be stored for the ride ??? I used the Lyft app (which was cheaper, faster, nicer vehicle, and way more professional and considerate than Uber) which will be my new "go to" app since Uber is clearly not up to the task of providing transportation services for disabled customers. Great for Lyft which I highly recommend. read more

Uber - This is a photo of the Uber special assistance ride that could not accommodate a disabled passenger and her caregiver. - Taxis Near Me

Trip: LAX to Lakewood. Absolutely INSANE! First and foremost, this rating has nothing (zero) to do with the driver or his vehicle. Driver was excellent, his vehicle was newer, well kept, spotless inside and out. What is absolutely insane, was the cost UBER charged me, from LAX to Lakewood, 24 miles...$80 fricking dollars!!! Absolute bull . I WILL NEVER USE UBER AGAIN!! read more

The most disgusting company ever! The drivers don't even clean their car for six months at a time! Most of the car smell like vomit! Disgusting! Uber doesn't even have a customer service you can call! Charges are astronomical while they pay their driver's pennies! I left an Uber driver tip and Uber stolen it and never gave it to the driver' ...pure theft read more

Uber eats is the worst 2x drivers took my food Fought with Uber eats to get a refund beware if you put leave at door even if they don't leave a picture that won't refund you read more

If I could give 0 stars I would. I placed an order for coffee and pastries. The delivery time was estimated at 20-30 minutes. After I placed the order it jumped to 60-90min. Within 2 minutes I cancelled the order because that would have been too late for coffee. I was not told of a cancellation fee at the time. Then it processed and I was charged 2/3 of the total cost to cancel. They said it was to compensate the driver and bakery. If 2/3 of the cost of the order occurred within 2 minutes, why would I be waiting 90 minutes to receive the food. If they had told me before cancellation that I would pay such an excessive cancellation fee I would have just gotten the order and saved the coffee. Will NEVER use them again read more

Uber Courier driver stole my package and I cannot get a hold of the driver or uber for any answers and it's 3 hours later. I have a friends custom birthday gift I had urgently sent and it gets stolen with no assistance what so ever! Zero customer service. read more

had a terrible experience renting a car through uber for a trip. I needed to adjust the pickup time and their customer service team was unhelpful just told me to call avis who informed me they aren't in charge of the valet delivery and uber told me they couldn't contact the valet driver. it's not disclosed that they charge you an extra fee on top of the listed rental rate for the drop off and pick up. so they've charged me a drive time rate from silverlake to beverly hills. The drivers both times I had to wait longer than the app said they were arriving. I also attempted to modify the booking to return the car 2 days early and both times I was able to make the change in the app, a driver had even been assigned the first time and without any communication it was changed back to my original pickup time both times, customer service was again unhelpful - all via chat - and they charged me the full rate. Terrible experience would never book a car through them again! read more