The Los Angeles Metro area supports both Uber and Lyft rideshares (among others). I've found that Lyft is usually cheaper to/from the airport. But as I was flying back from Portland, noticed that Delta Skymiles and Uber had a promotion giving 30% off (up to max of $20, only available on the flight) on one's next Uber Reserve Ride. As often happens when I have time on my hands, decided to try something new. It turned out well. Last year, Delta stopped their partnership with Lyft and implemented a new one with Uber. Requiring a sign-up, airport rides on UberX gives 1:1 Sky Miles for eligible spend (a mile is worth a penny). An Uber Reserve gives 3:1 miles (which I later found out, as it posted to my Delta account very shortly after ride finish). Since Delta provides free wi-fi on eligible flights (including this one), was able to read more about it. Clicking on the 'Claim Now' button, took me directly to the Uber app, preloaded with the 30% off offer. I then entered Delta as the airline, and it let me choose my correct flight from Portland (it would have been supercool if they had prepopulated that). It calculated the pickup time based on it's flight information. After choosing DTLB as my destination, it gave me a quoted price for the one-way ride. The app also clearly stated that there would be no penalty for cancellation as long as it was done one hour before the scheduled time. The driver would wait up to one hour after scheduled time in case of delay. Once I booked, it gave me the name of the driver and car while I was still in the air. Picking up a rideshare or taxi at LAX is normally a pain in the ass, requiring one to take a very slow LAX-IT shuttle to the rideshare lot near Terminal 1. My wife and I usually walk to it, but that was not possible with my mother-in-law. And I always wait till I get to the lot before calling for the car (often meaning a significant wait during busy times). [Tried once to do it from the bus and ended up being charged a hefty wait fee because the car ended up coming very quickly and our bus didn't]. So I was most likely going to order a Lyft Black (which does curbside pickup at LAX, but at usually double the price of normal Lyft) once we got our luggage. So I was pleasantly surprised when the price (after discount) came under $100. We landed about 20 minutes early, and ended up meeting up with my son-in-law and daughter (as they were flying back to Seattle). After the short visit, and as I was headed towards baggage claim, got what looked like a soliciting call originating from SF. Ignored it, but then got called again. This time I picked up, and it was our driver, requesting that I hit the 'Ready' button on the Uber app once ready to be picked up (he later told me that he could not see me until I did that, but knew my plane had landed and was worried that I was waiting). The app chose a spot for the pickup, but I texted the driver to change it to a closer pillar. It took about 12 minutes for him to get us for pickup, and he was more than considerate to make sure everything was good. Once on our way, it was the same as any rideshare ride, being able to follow where we were and the ability to give a driver tip. We had a huge Chevy Suburban which was more than enough space. It ended up being a very pleasant ride right to the door of our building near downtown Long Beach. read more

Uber - Rules - Taxis Near Me

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I'm hoping this gets to Uber Eats I am tired of wrong order and crappy refunds Today I ordered from chronic tacos two taco plates. I only received one so I couldn't eat. I complained but they only gave me 12 dollars refund I had to reorder and it cost me 26 dollars to eat. So now I'm out 14 more dollars They would help me out What a joke Run from uber as fast as you can read more

Uber Driver, RZA - I've requested Uber ride at around 7:50am at the LA port on 10/31/2025. The Uber app says the driver will pick me up at 8:04am and guarantees a wait time of no more than 5 minutes. I kept checking to app to make sure. First, it says the driver will arrive in 7 minutes and then 10 minutes. Comes 8:10am and no driver. I checked my Uber app to see what is going on, and it seems like the app was being updated; the screen does not have all the information like before. Then my phone rang, and the 1st driver, who is now late, is here. I got into his car. He drove out of the parking lot and pulled over. He said the ride is canceled. I said What do you mean, canceled? He said, "No problem, you just pay me directly via Zelle, Vemo, or Credit Card." I said no, I would like to use the Uber app for my ride. He said, "You will have to request a new ride, and you will have to wait longer." I said, that is fine, just take me back to where I was waiting for the ride before." The driver, RZA said "I will give you a receipt, you just pay me directly." I continue to say no. The driver said then "I drop you off here" which was at the side of a traffic road. I said, "no, you take me back to where I was waiting for a ride." Driver RZA said, I will have to go around 2 miles to get back to the place you are waiting. I said "why? You just make a left at the front stop sign." I live in California most of my life. I know LA and I've driven myself to the LA port before. He was trying to lie to me. He refuse to take me back to where I was previously waiting for a ride. He opened his mini van trunk, took my luggage out. He forced me out of his car. I told him I will report him. I said that is fine. I went in front of his car to take a photo of his license plate and him. He used his car to hit me, so I couldn't capture his license plate. The first time, he hit my knees. I tried to move to capture his license plate again and AGAIN, he used his car to hit me the 2nd time, harder. He drove away with his trunk still open. I was able to capture a close-up of his car license plate. This photo was captured right before he used his car to physically hit me. I had to carry my heavy luggage while walking back to where I was waiting for an Uber ride. I saw a police car there and told him what happened. He provided me with some good information. He also told me about a few "very bad" stories about Uber drivers. No only did this person tried to use Uber name for his own financial earnings to cut out Uber portion of earnings by knowing to deliberately be late for 6-7 minutes, worst yet, he is physically dangerous! The Uber app would assign another driver. Now, there is no recording of me as a customer so the driver, RZA will not have to share the earnings with Uber. The criminal action of this driver to physically harm a person by deliberately using his car to hit me TWICE! This person should be jailed and heavily fined for his actions! read more

Uber - Taxis Near Me

After at least 20 calls and a couple of hours spent trying to get someone to resolve my issue, they finally refunded the roughly $20. A business model like this seems destined to lose customers. It's probably by design that they don't have a dedicated customer service phone line...so I ended up having to call their Safety Helpline instead. read more

Uber - Driver actually recorded that we were picked up and dropped off. - Taxis Near Me

I decided to create an account with Uber for the first time as I have travel coming up and figured I could use options. I used my Google profile, thinking this would be convenient, quick, and easy. I was wrong. I was immediately locked out with "Account Deactivation" notices, with similar messages for the next five attempts over three days (thinking it was quirk signup issue). I sent a message to support and received standard corporate speak: "After careful consideration, we've determined that you're no longer eligible to ride with Uber, and your account will be deactivated effective immediately." I replied stating I did not even complete enrollment to enter a phone number. I received an immediate response claiming "further review" (which is clearly not a review) noting a "zero-tolerance policy toward fraudulent activity" and that the decision is "final and cannot be reviewed further." Summed up: Uber insinuated I was making fraudulent actions, gave zero explanation, gave no chance to even try the service, and on top of it all, continues to send me promotional emails. If Uber's business goals are to push prospective customers to their competitors, they are succeeding. Now that I'm here on Yelp and reading other reviews, it seems Uber did me a favor anyway. read more

@Uber_Support I will be uninstalling all my #Uber apps I was trying to register cars for driving I got confused because the app wasnt accepting the formatThen the car I wanted to register was going to be used by someone else so I wanted to rent1 #uber deactivated me permanently read more

If I could give 0 stars I would. I placed an order for coffee and pastries. The delivery time was estimated at 20-30 minutes. After I placed the order it jumped to 60-90min. Within 2 minutes I cancelled the order because that would have been too late for coffee. I was not told of a cancellation fee at the time. Then it processed and I was charged 2/3 of the total cost to cancel. They said it was to compensate the driver and bakery. If 2/3 of the cost of the order occurred within 2 minutes, why would I be waiting 90 minutes to receive the food. If they had told me before cancellation that I would pay such an excessive cancellation fee I would have just gotten the order and saved the coffee. Will NEVER use them again read more

Even though I have clear evidence, Uber keeps ignoring it as if they are too bothered to review anything properly. Instead of looking at the facts, they continue to protect the driver no matter what. It feels like Uber is more interested in defending their workers than protecting customers' safety. I honestly don't understand where my money went or why I'm being charged when the driver took everything. If Uber refuses to take responsibility, I will have no choice but to report this to my insurance and escalate it further. Uber's handling of this situation has been extremely disappointing, unprofessional, and completely unfair. read more

False advertising of 40% discount beware. I used Uber based on an email ad sent to me for promo of 40% off up to $10. The initial trip showed $22 dollars then I accepted the ride which said 40% discount will be applied. The bill then added a $15 booking fee? The trip was less the 7 miles about 20 minutes and I would not have used Uber if a booking fee the same amount as my trip was applied. No more Uber for me read more

Uber - 40% offer $15 booking fee - Taxis Near Me

I had been using Uber starting about 5 years ago and they were fine. Then I updated my iPhone to a IPhoneAir in October 2025 and apparently Uber didn't like that. They said there is "a problem with my device" and kicked me off their service. Despite numerous attempts to try and resolve this I just got canned AI responses and no resolution. I called Apple and they looked over all the settings on my iPhone Air and they were fine. I have no problems with the other apps I used on my phone, including two financial institutions. I am 72 years old and the most honest and ethical person you will ever meet and all my Uber rides were paid for in full with generous tips for the drivers. The Uber drivers gave me a 5 star review. I resent being treated like a criminal that is trying to scam Uber. I switched to Lyft and so far, so good. I am mulling over sending a letter to Uber's headquarters or legal department, not that it would probably do any good. If Uber keeps this up they are going to lose a lot of honest customers and business. read more

The charge for the ride was $17.49. Then they added an $11 booking fee. I didn't order in advance. I just did the usual order a ride at the time I needed it. The booking fee is close to an additional 65% add on. That is just wrong. Sad because at one time, uber was great. Now it's greedy garbage. read more

Uber has been fantastic for me a life changer, especially for somebody who's paralyzed they're always there! I highly recommend the service. I don't know who doesn't have it. If you don't have it you need to have it if you haven't tried it you need to try it. read more

Stranded at amusement park, app unresponsive after being dropped off there that day. No way to call to get a ride. Never using Uber again, they have no customer service and left us totally helpless. Nightmare. read more

My son, he is disabled, uses uber every day, until one day uber blocked him. We have been trying to connect and see what is the problem but with no success. We are moving to other programs. This is really cruel and uncalled for. read more

On January 17th, 2026 at 4:57pm my daughter and got lost somewhere Rowland Heights area to get to our destination Chubby Mart Restaurant. So I had to call Uber rides to pick us up from this address 17760 Rowland St, City of Industry, CA 91748 cost me $15.98 including tip of $4.00. Then after we finished eating at Chubby Mart Restaurant I called Uber rides again to pick us up to take us to home cost me $64.90 including tip of 15%. Then, in the morning I checked my bank account to find out all the charges I spent, I found out that Uber rides were doing some illegal charges to my account so I had to call my bank and told them I only used Uber rides two times but not eight times. So my bank at least was aware of it and declined all the illegal charges they made to my bank account. I just want to complaint about their illegal charges they attempted to my bank account to make sure it will not happen to other customers. Hopefully, they will investigate this matter to make their customer happy. read more

Uber - Illegal charges they made to my bank account. - Taxis Near Me

Requested a special assistance ride for my diabled mom and myself in Santa Monica on 1/14 and when the driver arrived she stated her trunk was not available. Where did she think the wheelchair was going to be stored for the ride ??? I used the Lyft app (which was cheaper, faster, nicer vehicle, and way more professional and considerate than Uber) which will be my new "go to" app since Uber is clearly not up to the task of providing transportation services for disabled customers. Great for Lyft which I highly recommend. read more

Uber - This is a photo of the Uber special assistance ride that could not accommodate a disabled passenger and her caregiver. - Taxis Near Me

Two of their drivers canceled on me 45 min after scheduled pickup. I had to hire private car for $500

UBER is AWESOME. You get QUICK RIDES,SAFE and AFFORDABLE. I usually choose wait& SAVE, the wait from order time to pick up time is about 25 minutes. I rode with them about 300x plus. Most of their drivers are great drivers. Some talk too much because they are lonely. They drive to meet people. If love is free, you should not be bothered by it . I just say, "I'm sorry sir but I'm heading to a meeting and I need to focus." And they stop talking. Sometimes, their network can't be reached on raining or cloudy days because of the satellite problem or they are too busy. 1 time 2 drivers came and they chatted me 2x. I texted tech support and they refunded me for the charge. They are a legimate company. Their business is ethical. Please praise uber tech support team. It's a beautiful life with UBER. Other than that Uber is perfect. Their system is efficient and flawless. read more

Uber - Is a beautiful life and let's live it. - Taxis Near Me

Trip: LAX to Lakewood. Absolutely INSANE! First and foremost, this rating has nothing (zero) to do with the driver or his vehicle. Driver was excellent, his vehicle was newer, well kept, spotless inside and out. What is absolutely insane, was the cost UBER charged me, from LAX to Lakewood, 24 miles...$80 fricking dollars!!! Absolute bull . I WILL NEVER USE UBER AGAIN!! read more

It's a great service overall. My driver today got turned around in my neighborhood and showed up late. Was on the phone when I got in the car. Sat at a stop sign for 10 seconds while he picked his fingernail. And Uber, why am I paying extra for a Toyota Camry???? That's crazy. You need to up your comfort level portfolio. read more

The most disgusting company ever! The drivers don't even clean their car for six months at a time! Most of the car smell like vomit! Disgusting! Uber doesn't even have a customer service you can call! Charges are astronomical while they pay their driver's pennies! I left an Uber driver tip and Uber stolen it and never gave it to the driver' ...pure theft read more

I was spending night at my niece's and parking is horrible so I parked my car 6 blocks away. At 1am in the morning I called for an uber and received updates saying 4 min away then 3 then down to 1 min. Then the ETA was 7 minutes and decreased every minute. Then I was instructed to go meet driver. So, for the 2nd time, I got out of my car and stood in front of the address I had given Uber (it was about 4 bldgs down from where I parked) so I waited in the very cold at 1 am for 15 minutes while the uber time updates kept increasing. Then when the map showed driver 1.5 miles away and then increased to 4 miles away I called the driver. He answered and when I asked what happened, he said sorry and hung up then the app showed HE CANCELLED!! THIS WAS DANGEROUS (STANDING OUTSIDE AT 1AM) PLUS UNCOMFORTABLE (COLD) PLUS INCONVENIENT. Uber does NOT have any support line at that hour so the next day I explained what happened and requested an uber cash credit as a customer courtesy and was denied (Uber Eats does have support line always open and does give courtesy credit immediately if an item is missing or even if much later than promised-I use them 2x weekly). I was then promised a refund of my fare for the driver that did show up and never received. Uber is UNSAFE!!! They should NOT be instructing us to wait outside to meet driver unless driver is TRULY there--not just on the way. And them NOT giving any customer credit of even $1 means they do not care about safety or inconveniencing anyone!! read more

Uber eats is the worst 2x drivers took my food Fought with Uber eats to get a refund beware if you put leave at door even if they don't leave a picture that won't refund you read more

Uber Courier driver stole my package and I cannot get a hold of the driver or uber for any answers and it's 3 hours later. I have a friends custom birthday gift I had urgently sent and it gets stolen with no assistance what so ever! Zero customer service. read more

I have been a loyal customer for Uber for 2.5 years now and have only one issue in these short years I have been a customer with! Like one morning, I called for Uber to come pick me up to drive from Costa Mesa to Cypress and the driver I had, I immediately took notice he was using a backpack for a seat cushion to his back as the reclining seat cushion for his back was broken and that was really concerning so I reported him! Hopefully, Uber has taken this matter seriously because this can affect his driving ability! Anyway, the rest of the other drivers I have had were awesome! Many of them were pleasant to talk to and enjoyed it very much as I'm one who likes to engage in conversation! I have met many of them from all different ethnic backgrounds! It always brightens my day! As far as the fares, I usually pay between $10-$20 and leave them a reasonable tip! I enjoy riding with them! At first, I was abit hesitant about riding with them, but after riding in an uber with my mom and sister, this helped me overcome that fear! I have ridden with them solo most of the time! And it's awesome! read more

Not reliable, never shows up, worst than Lyft. Lyft is very reliable always. I hope that another transportation company replace Uber

Re: Uber Eats. Last night a was browsing using Uber Eats... I inadvertently dropped the iPhone and it started the place to order.... It is a mistake so I pressed the button marked "CANCEL" ... Seconds later.... I was charged $35.56 ... No recourse... (no food) The customer service no help. I feel ripped off. read more

This is a review of both Uber Eats and Sushi Stop in Pasadena California. This review faults both Sushi Stop and Uber Eats (our first experience with both). Sushi Stop had a $120 order in two bags and didn't make the effort to be sure the delivery driver had both bags in his possession. The driver arrives with a tiny bag with one tenth of what we ordered. He also didn't speak English!!!! Uber Eats customer support put us thru a 45 minute ordeal to register a claim for a refund, with a person with a heavy foreign accent on the phone from what was clearly an offshore call center, and would only provide us with a credit to our Uber Eats account, forcing us to us them again. The Sushi Sop restuarant's attitude was brusk...It's not our problem, take it up with Uber Eats...and even admitted that our second bag was delivered to someone else!!!!! Unbelievable...and neither enterprise showed an ounce of empathy. Pathetic. And Lame! read more

Do not ever order an uber in advance. I scheduled one in advance that was a 10-15 minute ride and was told that it would be $30 which I thought was reasonable. The uber driver was extremely rude and abrasive. After we were dropped off, I was notified that the ride was $77 excluding tip and when reaching out to customer service, they said it was due to the ride being during rush hour even though it was a 12:45pm-1pm ride. I ordered the ride the morning of, and should've been notified that the price would be double what I initially committed to. I feel completely scammed. Do not order a ride in advance because they will charge you double what you initially accept and commit to. read more

Uber - Taxis Near Me

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Service: 5 Driver: 5 Cost: 4 Date: 5/9/2024 Trip: Sonesta El Segundo to cruise port Albert picked us up in a very short time after the request was submitted. He was friendly and talkative and drove a Tesla which was a nice ride. He dropped us off right at the luggage drop off area. Price was a higher than Lyft but had a promo. read more

This was an extremely disturbing and unsafe experience I had with an Uber driver on Wednesday, June 18, 2025. This trip was booked through my medical insurance, HealthNet transportation, by Modivcare, and was not associated with my personal Uber account. Trip Details: * Date: Wednesday, June 18, 2025 * Approximate Pickup Time: 2:47 PM * Pickup Address: 12424 Wilshire Blvd., Los Angeles 90025 * Intended Drop-off Address: 505 S Virgil Ave, Los Angeles, CA 90020 * Driver Name: Catherine * Driver Vehicle: Gray Honda Civic, License Plate: 8K0Z757 * Driver Description: White Latin female, on the thicker side, wearing light jeans with a white shirt that has green leaves and peach color flowers, and a black cap with LA logo. Incident Description: Upon pickup, the driver, Catherine, immediately expressed frustration about the trip duration, stating, "it's going to take us an hour to get to your destination." Despite my assurance that I was not in a rush and would arrive on time for my appointment, she began attempting shortcuts. Throughout the journey, the driver exhibited highly reckless and aggressive driving behavior: * Erratic Lane Changes: She repeatedly changed lanes suddenly and aggressively, causing my body to "flip" to the left and right. This was extremely painful and dangerous, especially as I suffer from pre-existing back, neck, and hand injuries. * Excessive Speeding: After exiting the freeway onto Crenshaw Boulevard, where the speed limit is 35 mph, she accelerated to 55-65 mph while still changing lanes rapidly. * Verbal Abuse & Threats: When I politely asked her to stop speeding, she vehemently denied it. Upon my clarification of the speed limit, she began yelling, stating, "I'm not and this is my car I can drive it which ever way I want, you cannot tell me how to drive." She then repeatedly threatened to abandon me "in the middle of the street" if I did not stop telling her to drive safely, yelling, "if you don't like it you can get off right now." I told her "I'm not telling you how to drive" and she responded "Then forget it, i'm gonna drive, however freaking I want to drive, if you don't like it you can get off right now". * Hostile Actions: When she noticed me holding my phone, she became more aggressive. She turned her body towards me while driving, making me fear she intended to hit me, causing me to move away. She then stopped the car abruptly and diagonally on the sidewalk, pointing her hand and repeatedly yelling, "get off here" while I was trying to exit the vehicle. I screamed "do not touch me" as I opened the door to get away from her. I was forced to exit the vehicle prematurely at an unsafe location due to her aggressive and threatening behavior. This left me stranded and required me to walk to find a business to call for alternative transport. As a direct result of this incident: * I was unable to reach my scheduled medical appointment (from a physical therapy office to an orthopedic office) on time, despite it being pre-arranged. * The reckless driving significantly exacerbated my existing injuries; I repeatedly hit my right hand and arm against the door, experienced whiplash in my neck from sudden stops, and felt increased pain in my back. * The entire experience was terrifying and highly distressing. This driver's conduct is completely unacceptable for any passenger, but particularly for a medical transport patient with injuries. Her actions put my safety and well-being at severe risk and directly impacted my physical condition. I hope that Uber will conduct a thorough investigation into this driver's behavior and for immediate appropriate action to be taken to ensure such an incident does not happen to anyone else. Uber has a responsibility to vet its drivers and ensure a safe and professional service, especially for vulnerable passengers on medical trips. read more

I ordered Uber Package to pick up and deliver an expensive bathing suit from Neiman Marcus. It was never delivered. An hour online with "Chat" at customer support was useless. Today I received an email from Uber that my item was prohibited! Their driver stole my package and is doing nothing about it. The driver drives a Ford Fusion. NEVER USE THIS SHADY SERVICE!! read more

Be careful with using Uber at the Ezeiza Airport Argentina or I guess everywhere in Buenos Aires. When you request a driver, the driver responds, a few minutes later he cancels the trip from his end and charges your card without even showing up. I requested another driver and the Uber app showed that he was on his way to the destination I gave Uber, he never picked me up and I was charged for the full trip. I actually was charged for two full trips at the same time! Crazy scam to charge my credit card without me even taking the trip or meeting the driver. Now it gets worse. Nothing charge is shown on my Uber app. DId the driver use my card and stole the money?? I wrote a complaint to Uber and an AI answered to my app that everything was properly charged. I still see the charges on my credit card scam email and in my Uber app there's no record of those charges, even though the merchant on the statement is clearly Uber. After many phone calls to my bank and Uber nothing got taken care of. read more

DO NOT USE UBER I got charged a $50.00 booking fee for a $56 ride!!! I was only told the amount of booking fee in receipt to cost for ride. RIP OFF Be careful with UBER read more

UBEREATS are thieves! They stole $104 from a disabled person who depends on meal delivery!!! They didn't deliver the food or refund the money. They said it was because she pressed cancel and didn't call within 2 minutes. How can they take the money and not at least deliver the food? Big corporation stealing from the disabled!!! Shame on you UBEREATS! read more

Never showed up charged two service fees for zero service...beware do not use this clown town service.

To start, I put $75 in my Uber cash and that just disappeared. Then the ride i was quoted at 65$ ended up being 75$, I know its just a few bucks but it matters to me. So i tried calling every phone number available to speak with a human & finally got a guy who i could barely understand with his accent so I believe he said he couldn't help me with finding my 75$ or the extra few bucks on the ride & then proceeded to hang up on me. Tried calling back & i believe if you're lucky enough to ever get a person & they hang up on you they block your number because every time I tried to call after being hung up on by the rude guy who answered the first time now I get a robot that tells me to go on my Uber account to get help with issues there & it hangs up. So now I'm out $75 & the rude guy who wouldn't listen or help with my issue that hung up p on me & somehow blocked my phone number gets away with his behavior since there is NOT 1 THING TO CLICK ON IN THE APP to find my missing money or complain about the employee. I DO NOT recommend putting any of your hard earned money in Uber cash on your account & good luck getting a human on the phone. Horrible app, horrible customer service & my money's gone. If it weren't for my circumstances I would NEVER use Uber again. I can't afford to lose 75$ and there's nothing I can do about it. read more

Uber has gone downhill. Overpriced to get a simple ride across tthe brdge to and from work. They "Gaslight" your concerns when you're not picked up knowing they should refund you your fare that didn't pick you up and refuse to refund fare. No more Nickled and Dimed Uber. read more

I ordered an Uber in Laguna Beach 2 weeks ago. I was meeting friends for dinner at a certain time. Uber canceled my ride THREE times! I had to ask my friends to come get me because the trolley stops at 6 PM TERRIBLE read more

2/25/22 Needed a ride home and my Uber driver arrived on Time. She was efficient & I appreciated her well maintained car. It's a very clean gray Volkswagen Passat, it smelled wonderful & she kept it tidy & professional. It was a little chilly outside & I appreciated that it was warm & cozy as I entered her vehicle. She wasn't much of a conversationalist but I needed some quiet time anyway since I was catching up on emails & texts after my training class at Elite Medical Training. The ride was pleasant & uneventful. I arrived home safe & sound. Thanks Ana for the lift! read more

Uber - 2/25/22 my Uber driver was Ana, she was great, efficient - Taxis Near Me