I work at a school and we use this service. Tim Carney is our driver most days and he is such a friendly, on time courteous driver! My favorite and he goes out of his way every day to make sure it's a great drive! read more

As a driver, the onboarding process was much more disorganized than expected. I was required to complete medical screening through their designated provider, but important information regarding potential out-of-pocket costs was not clearly communicated in advance. I was also redirected between multiple clinic locations due to operational issues, which made the process unnecessarily stressful and time-consuming. When billing issues came up afterward, communication was slow and inconsistent, and I spent a significant amount of time trying to get clarification. Based on my experience, the level of support felt significantly weaker compared to other companies I have worked with. As a driver, this raised concerns for me about reliability and overall operational support, to the point where I would personally hesitate to continue working in such an environment or feel comfortable recommending it for family-related services. The applicants should be aware that the onboarding experience can involve poor coordination and limited support when problems occur. read more

They offered me a promotion of $150 to come back as a driver. I had to get recertified including spending money out of pocket on a vehicle inspection. They also had to approve my newer vehicle. The promotion was only available for a short time and by the time they approved me to start back up it was expired. Customer service would not help. read more

Extremely unreliable service. They are unable to find drivers though our area is advertised as covered. I needed school drop for 4 days and booked days in advance and they couldn't find drivers for 3 out of the 4 days. They inform me of the unavailability only the night before and it totally messed up my plans. They shouldn't do business for an area unless they have sufficient resourcing/drivers secured. Bad greedy model. Stay away. read more

A Complete Breakdown of Trust and Safety Nightmare My family and I had high hopes for HopSkipDrive, but after only our second ride, all trust has been shattered. What was supposed to be a convenient, safe solution for my daughter's school pickup turned into a deeply frustrating and concerning ordeal. Our ride was scheduled for 1:40 PM. At 1:25 PM, I received an app notification and a text saying the driver had arrived early. I was relieved, but when I checked the app's GPS, it showed the driver was still 30 minutes away in San Jose. My daughter got out of school to find no one there. This was the first major red flag: the app was claiming the driver was at a location when she clearly was not. After trying to coordinate and realizing the communication barrier, we decided it was safer and gamble for my daughter to walk home alone than to wait by herself at the school for a driver who couldn't communicate with us. To make matters worse, I couldn't communicate with the driver directly. She answered the phone and immediately asked, "Habla Español?" Luckily, a coworker of mine speaks Spanish and was able to translate. Through him, I learned the driver was still stuck in traffic and was late because her son's school let out late. I suspected a glitch, but when I later spoke to a customer service representative, she confirmed that drivers can unfortunately mark themselves as arrived even when they are not, to avoid being penalized for a late pickup. This was a stunning confirmation of a serious flaw in the app's system. I immediately called customer support, where the situation only got worse. The first agent was unhelpful and dismissive, repeatedly telling me that drivers speak many different languages and going in circles rather than addressing my core concern: my daughter was alone at school with no one there, and I had no way to communicate with the driver in an emergency. The lack of compassion was shocking. I had to escalate the call to get any form of understanding. The second agent was more empathetic, but the final resolution was just a simple refund and blocking the driver. When I asked how I could possibly trust the service again, she had no real answer besides a long-winded company spiel. I lost all trust in HopSkipDrive that day. The system is flawed: The app's "arrival" notification can be manually manipulated by drivers who are still far away. Some drivers do not speak English, making communication in an emergency or for simple coordination impossible. Disturbingly, why didn't customer support or the driver communicate they were going to be late (obviously because the driver doesn't speak English smh. I'm ok with not speaking English, but not when it comes to communicating/coordinating, especially for the safety of my child)?? Customer service did not show genuine concern for my daughter's safety. This experience proved that the company's system is unreliable and potentially unsafe. For parents who rely on this service for their child's safety, I would strongly caution against using HopSkipDrive or have a strong backup plan when things don't go the way their business promises. read more

As a driver. I got approved a few months ago. I was shocked at the pay per ride and distance. They lied. On their app they claimed each ride would be between $25 and $35 bucks, but in actuality it was between $11 and $13 and all the pickups and drop offs were over 15 miles away. I'm in Las Vegas. Needless to say I did not drive for them. Not once. read more

Our first experience with this company was a few days ago (in St. Louis county). I met the driver and began to introduce myself and got 4 words in and she began speaking to me with an extremely hostile tone, yelling that she doesn't know me and who and I talking about. I knew this was the right person because her car and face matched the picture and description the app sent me, and she had the orange sticker in her car window. I told her oh, I thought you are our HopSkipDrive driver because I see the orange sticker and the car, aren't you? And she began yelling at me again. My four year old got scared and said No Mommy!! No mean lady!!! And started to cry. I told her he wasn't going anywhere with her and walked away to when she walked toward me and continued to yell that she didn't know me and I didn't say a name. I hadn't even had time to finish my initial sentence and introduce myself, much less confirm names or ask which side to install the car seat on for her. I walked my child to my car and she said, "Crazy bitch!!" And went in my daycare (even though I told her the ride was cancelled so she had no need to enter. This same driver continued on the route to pick up the other child who was set to ride with mine. When I arrived at the location (making me have to last minute skip my scheduled appointment since I now had to drive), the second child had still not been dropped off 20 minutes after the scheduled time the app had given us. I left and came back to get my child after, and the therapist who received the second child informed me that she had missed half the appt due to the driver being late and that upon arrival the driver was "hostile and verbally aggressive" with the therapist as well. I have tried 2 times to file a complaint by calling the phone number for this business. The first time the agent told me he would escalate my call and someone would call me back. This did not occur. I called back the next day and spoke to a different agent who told me there was no call escalation on my account and that she would do so, and someone would call me back for my report. It has now been another day, and still no one has called. At this time I do not feel my child is safe using this service and I also do not have faith in the business itself for following up or caring about the safety of the children since I have not yet received a call or follow up. If there was a zero stars option I would use it. read more

HopSkipDrive - Driver Toni from St Louis - Taxis Near Me

We have had terrible service with HopSkipDrive, the drivers and the management alike. Despite all my attempts to provide feedback and try to work with them, the lack of professionalism and accountability makes this service horrendous. We are working with the district to change services, on behalf of my disabled sons. read more

The drivers are great when you can find one. Lately they have been super unreliable and canceling rides the day of and not getting a back up driver. read more

Unreliable often late, take forever to get a hopskip person on phone, leave you on hold up to 20 minutes, do not provided drivers the info on exact location/gates codes and so on. The drivers sometimes listen to kids when they should not. For example to leave them at the clubhouse., or kid will say im not home when I am. read more

Overall system is not conducive to the peace of mind of a working parent. You can book the same ride everyday and the price continues to increase. They have up to 30 minutes to confirm a ride for your child that you reserved says in advance but cancel a ride in the middle of the night without a way to rebook. Or if rebooked, charged more. Often times they are late to pickup without notice...a huge inconvenience. The price point does not match the service. read more

Communication - UP FRONT! NOT ALL people know that you need special expensive insurance in order for all people entering your vehicle are covered in case an emergency! I did 3 videos, background check, fingerprints and accidentally discovered this extra insurance was needed.. no apologies, explanations --just application closed read more

Since Monday, Tuesday, and Wednesday, my son has been picked up late from school. His class schedule ends at 2:45 pm And the assigned driver canceled at the last minute, and they have to assign a new driver. I understand there are delays and problems, but three days in a row is ridiculous. The school district contracted this service for him since he attends a special school an hour away from our home, and we trust that he will be picked up on time. read more

If I could give this service 0 stars I would. I've had to use HSD for the past 5 weeks because of a fostering set up and I have never dealt with a company that puts children's needs so so last. I am on a call with them on a regular basis trying to figure out ride situations, why a driver cancels 30 minutes prior to a ride, why I have to tell CHILDREN they have to wait 45 minutes + on their own for a ride to show up. I cannot wait until I no longer have to deal with this service. And all their ride ambassadors have the same script rather than actually figuring out what to do. The drivers who do show up are wonderful, unfortunate they work for such a terrible company. read more

I was informed that my driver canceled 20 minutes before my kids were supposed to be picked up for a ride I had scheduled days in advance. The platform tells me they are trying to get another driver but they may not be able to and refer to it as an inconvenience. No, this is an emergency not an inconvenience. I would not recommend this service because your kids could be left without a ride. read more

I really enjoy working for the company. I'm not able to make enough money. I'm sitting in traffic too long.

My driver contract was terminated 2 days after I reported to driver support a person who claimed to be a close associate of Hop Skip and Drive who threatened me. 3 days later I thought my interview with the safety department was going to be about the report I made but they asked questions about physical contact with a child. I NEVER TOUCHED A CHILD! In their email they "determined that your conduct breached the Terms of Use." and made my termination permanent. Retaliation or coincidence? No report was made to law enforcement. No response to my replied emails for my offers of a lie detector test and dash cam recordings with daily backups. FOR BOTH CHILD SAFETY AND DRIVER REPUTATION, DON'T RIDE, DON'T DRIVE WITHOUT DASH CAM WITHOUT DATA BACKUPS! read more

Friendly and professional drivers. We have used them for at least 3 years! Love the user-friendly app and the great customer service. Honestly we haven't had a bad experience. read more

After putting my ride request in 10days in advance with NO driver accepting my ride request, I called customer support before the 7pm cut off. I was advised by a customer support rep that according to their "policy" priority and guranteed rides are given to school districts and not regular parents when ALL students should be given priority and NOT just large accounts. So because I have a "personal account" I need to find another option for transportation for my son. How disappointing!! If ALL children arnt priority, why do you market and advertise to encourage parents to use your service?! Market and advertise for school districts only since thats your target audience read more

I see a lot of 5 stars from drivers which leads me to believe they are being asked, or possibly incentivized, to post. Not seeing a ton of parent experiences here. I used to use HopSkipDrive religiously and they were pretty reliable. Prior to the pandemic, I started to have trouble getting rides booked. I am trying to use them again and am feeling that same nervousness of not having the ride confirmed in time. When I call, I'm on hold for over 30 minutes (despite a recording saying someone will be with me in one minute) hung up on, or I don't receive a call back when I leave a message. I don't have a lot of faith in them at the moment. I know it's difficult to find reliable drivers so I don't want to be too hard on HSD. However, be transparent about the challenges so that parents aren't placed in a difficult position to scramble and find alternative solutions. Finally, what used to be female only drivers, now they have both male and female. I have my thoughts about this but if you're going to do this, go the extra step of matching a females driver with a female passenger. Or, give parents a place to mark their preference. I don't feel comfortable with my daughter being placed with a male. She mine as well take an Uber. I realize they have more of a vetting process than Uber but still. read more

I experienced the first company that has no recruitment system, so I found that they try to get the important information including SSN, all the applications is like scammers, When I found out and asked for a proof from the work stage, they had nothing and I don't know what will happen to my information that they got it. read more

Customer service sucks and they don't have physical address in the cities they work at.

For CareDrivers and caregivers looking at this service: I hate to say it but being a CareDriver in Phoenix, AZ isn't safe. PHX drivers hate-on cars that drive the speed limit, accelerate slowly, do slow-turns and come to a stop slowly. HopSkipDirve expects all its drivers to do each of these things VERY SLOWLY. If not, you get ding'ed on your weekly score-card, with the threat of being removed as a driver from their platform. If you do your best to abide by the absurdly restrictive drive parameters that HSD expects, you'll be cut-off and tailgated by those other drivers who don't care if you have a kid in your car. All they care about is you getting out of the way. For the low-pay-per-ride and the aggressive driving that occurs in Phoenix, it's not safe as a driver, and not safe for the kid you are trying to transport. I don't want to take the responsibility of transporting a kid who isn't mine, not because I drive unsafely, but because other drivers in Phoenix are so crazy. Stick with doing other gig drives where you can drive like normal people do these days. This one just isn't worth the money HSD pays. read more

I recently applied to work for this company and was discriminated upon because apparently my answers to their lengthy ridiculous questions about my driving experience with children wasn't acceptable. Even though I have been driving for a medical transportation company for over 2 years driving children teens and adults to and from their medical appointments. Not to mention driving for Uber and Lyft for over 2 years as well . Where I don't have any Criminal history excellent driving record excellent credit score and not to mention being an actor just Google Rick Montoya you can see my work . But apparently that wasn't good enough to work for this company . I'm still waiting for an explanation as to why I was hired so that I can seek legal action against this company who discriminates read more

I love this service for my kids. It's safe and I can trust my kids are getting to and from school safely. The nicest drivers and they are trust worthy who go through extensive background check to make sure our kids are protected and safe. read more

Great opportunity. Just need to know the reality of the system. The earning guarantees will leave you shaking your head. They will not be adding the "earning guarantee" funds on top of what you have already made. That would help with the cost of gas spent on all of the driving time in traffic getting to your rider if you don't have a system in place to keep your schedule local. read more

Have you ever entered a job, going through the first day and thinking..."This is not for me." One week of training. During this training, we were explicitly told, "once you drop off a rider, even at a very young age (single digits), you leave because it is not our problem." This company is a joke. To be honest? HopSkipDrive is run by people whom are over compensating for the lack ba**s. Working for the company is negative. It is really a dispatch service. Here is the temperament of management: You do it because I told you! Ask as many questions as you wish!! (hidden message: don't ask too many questions because we will keep track and your peers will stab you in the back) From HR: Awww You have cancer? Life is not fair, you are here to do a job! As a driver, if you do something wrong, you will be eliminated from the app. They do not listen with reason. Thought that working for Uber was bad. HipSkipDrive is worse. Go back to Uber, or better yet, create your own gig company. read more

I have been a HopSkipDrive driver since August 18, 2022 and I am enjoying it greatly! I feel that I am contributing to the safety of young people getting from their homes to their schools or activities and back safely! I'm also learning a lot from the young people! I'm glad the app is getting updated because there have been a few glitches. Calling support is very easy whenever you have a problem. And I am making money!!! read more

HopSkipDrive - Susan Damante Care Driver - Taxis Near Me

I was not able to put reviews of them on Google for some reason. The company somehow blocked any negative reviews from posting so that it had misleadingly good ratings. This place is deceptive in many ways. They have inadequate background checks. Many times my child was subject to smokers in the car and iffy characters. Kids' safety takes a back seat. I would not support such a company. read more

I found an ad for them on our neighborhood blog and thought what the heck let me see what this is all about! Hubby and I decided after the pandemic to retired and frankly I'm getting a bit bored haha. Sooo here I am ! I have a class A license so driving I know! After the extensive background, car inspection , fingerprinting and testing I made it. I live in Tacoma, Wa and I love it so far (2wks). I love the flexibility of choosing my route for the day. If I have some personal biz to do that day I will not drive. It's nice having that option. My first Ck was deposited like clockwork too! My riders and exceptionally nice and are used to being Taxied. So it's a win win! If you are thinking about it try it. The driver support line is very helpful as well. read more

Friendly and efficient drivers. Have a special quality to start kids day off on the right foot. read more

HopSkipDrive Review: Our Experience with Transportation for a 10-Year-Old We needed reliable transportation support for our 10-year-old daughter's summer camp, and after researching and learning that many school districts contract with HopSkipDrive, we decided to give it a go despite initial apprehensions. We booked 3 rides to take my daughter from home to camp in the course of 10 days. **Ride 1:** For the first ride, I joined my daughter to observe. The driver, although he did not wear the company's t-shirt or have the car flags, performed his duties as expected. The ride was satisfactory overall. **Ride 2:** The second ride was my daughter's first time riding alone. The driver had a HopSkipDrive sticker on the car, but no t-shirt or flag. Traffic was heavy, and the driver took an unusual route through neighborhoods, which made me nervous. Upon contacting HopSkipDrive, I learned they use a Waze-like solution for alternate routes. While this explained the driver's pattern, it could be confusing for children. HopSkipDrive addressed my concerns and advised updating ride notes for preferred routes. My daughter arrived 40 minutes late to camp due to the detour. **Ride 3:** The third ride adhered to my expectations regarding the route, t-shirt, flag, and sticker. However, my daughter reported an alarming experience after she arrived at camp. I had instructed her to wear headphones during the ride as she preferred not to engage in small talk with the driver. Despite this, the driver played an adult-themed audiobook at a high volume throughout the 45-minute ride. My daughter overheard explicit content, including descriptions of sexual acts, women's bodies, and profane language. When they arrived at camp and she removed her headphones, the driver panicked, tried to lower the volume, and hurried her out of the car with a loud voice. I immediately contacted HopSkipDrive, and they took my complaint seriously. Although they didn't respond within the promised time, they eventually removed the driver from the platform after an investigation. During my conversation with a safety manager, I was informed that specifying a gender preference for drivers is an option, which was not initially communicated to us. They also refunded the ride a week later. **Summary:** While HopSkipDrive's support team responded empathetically and took decisive action regarding our concerns, the unfortunate incident on the third ride has made us uncomfortable with their service. The discrepancy between the advertised "branded care takers" and inconsistency around that (driver profile descriptions were all pretty vague) and along with the inability to guarantee complete safety despite training and background checks, were significant issues for us. Many families may have positive experiences with HopSkipDrive, but due to our experience, we will not be using this service again as it stands today. read more

Absolutely fcking terrible. I am already uneasy about this service ("Uber" for kids). My kiddo is Autistic, and a driver by the name of Arlen B picked my child up and bugged me about bringing him out BEFORE his scheduled pick up time I went ahead and obliged. Because of my uneasiness, I have my child take his iPad (cellular) and we stay on FaceTime the entire time. Why did she get him to school force him out, took his seatbelt off and left him at the school when no one was there?! This morning was the second time that she picked him up and he didn't even want to go to school. They make it there and she was practically yelling at him to get out SEVERAL TIMES! The look on my childs face broke my heart into pieces. Thank God I waited until pickup time to come out so at least someone was in the office & I instructed him to just run to the office. Her behavior towards small children is absolutely unacceptable!!! I contacted skip hop drive and their attitude comes from their horrible call centers who you have to Wait to be called back. Do Not subject your children to their biased behavior. These are babies!!! You have to be absolutely delusional to treat small children this way. I am disgusted and horrified, and my child is horrified & traumatized. Avoid! unless you want your child missing and on the local news!!! Also Some of the drivers have extreme language barriers. If you cannot speak English and cant communicate properly how are you reading signs? How are you communicating with parents? They can't! Michelle Please get off the platform leaving a b.s apology, you say it's not what your company is about yet there are a mountain of reviews proving otherwise. You even have a previous driver in the yelp app who says in their review that you leave the kids and it's not their problem! I hate when customer service gets on this platform lying. Indeed has this company rating of a 2. If the drivers aren't happy, you have to expect the LEAST when your child is in their care. read more

There driver was going to be late picking up my son. Making him miss his bus for his trip instead of dispatching a new driver they cancelled the ride and still charged me for the ride. I have called numerous times and they have not refunded me or issued an apology. Just like I have to pay extra when you wait for my son you should compensate me when your driver does not do their job. read more

I started driving for HopSkipDrive before Covid began and I was really enjoying the flexibility and having the responsibility of driving kids to school. I stopped during Covid and I just signed back on late last year. It's been a little bit of a hassle to get restarted but every time I call everyone is professional and very friendly. I have been on about 4 drives and happy to be back. I'd love a work from home position. I live in Seattle. read more

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First of all I would like to say that this company is not like Uber or Lyft. However, I have appreciate all the companies that are giving opportunities for people to work on a independent contract position during this pandemic. This company is about safety for the driver and for the rider; which happens to be a lot of kids. As a driver, they say you can make 400 week but I have made more than that due to the bonuses they're giving on the platform. And let's not forget this orange shirt and decal you have to wear... in order for your driver to find you. The only thing that I would say is challenging is the customer service which takes a long time to get a hold of someone. If you want to have a good time with your rider this is the place to be. I love being a CareDriver, and you will, too! Click to sign up for HopSkipDrive with code ALIYA35 and make great money by driving kids! Your first drive is an additional $100 if you use my link https://lfx2.app.link/e/sign-up?code=ALIYA35 read more

HopSkipDrive - Tag for your car - Taxis Near Me

I applied as a driver. Yes I am a male and I was not asked to leave a review. I haven't started yet but for those who are worried about male drivers I can tell you that they put us in an extensive application and background Check including a finger Printing process that checks through FBI records. I have never been so surprised and very pleased that they have done this. Uber and Lyft only do simple background checks but these days, you can have some criminal records sealed except for certain felonies and Peta files. I have a lot of hours and years driving for Uber/Lyft as well as a lot of delivery services but right now, I'm am training to be a professional Chauffeur, as well as an Executive Body Guard/Driver. What better way to further improve my public relations and driving standards while driving for Hop Skip Drive! I read one of the comments that a mother would be worried about placing her daughter with a male driver and that she would prefer an uber or Lyft if that was the case. Mind you that Uber and Lyfts ride policy states that the drivers cannot take children, including teens without an adult (other than driver) If HSD has gone through this extensive application process of it's drivers then I would trust that they have safe and reliable drivers. I gave this 5 stars for now, for the application process and hope that I can be of service for those who need to get their friends and family to their destinations safely. read more

I have been using HSD for since last Friday and the experience has been unreliable and unsafe. I'll lead with this...this is a service that provides transportation for SCHOOL- AGED CHILDREN. That said, the platform alleges to provide safety & security, beginning with the vetting and training of its driver's. Next, there are procedures allegedly put in place to ensure safety and a sense of security to both the children and parents who use the service; by providing a password that is to be confirmed by the children to the driver (child's safety), confirmation of the child's birthday to the driver ( for the driver's assurance that they have picked up correct child/ children) and a real time view of the ride to the child/ children's destination(s) for the parent.... On my child's first ride, I was there to make sure the ride process went smoothly for my daughter. I asked the driver for the password and was told by the driver: "Your daughter is supposed to give me the password." I told her, the app states that you provide the p/w to my daughter, so she knows that you are the correct driver and in return, you ask her for her birthday. She then said,: "NO your daughter gives me both."....I had to explain to her how that didn't make sense and that her training should've made that clear. She showed me the password on the app and I confirmed her identity based on the photo of her and her vehicle and allowed my child to proceed with the ride. On the pick up that evening, the driver was late and once he got to the school, he went to the wrong pick up area, instead of the designated area provided to me and my daughter, in the HSD app. He argued w/ me about where he was supposed to pick her up and it took an additional 12 minutes for my daughter to meet up with him. He also had problems providing password and his language barrier made communicating difficult. Then today, on the pick up, the driver didn't speak English or understand how the process went of providing the password. He had to call a family member to translate for him and still had trouble using the app and communicating that he understood the process or password. I had to speak w/ his family member, who had to translate to him where to find password in the app and how the pick up procedure works....mind you, I have advised my daughter to NEVER enter the vehicle if they can't provide her password because it's unsafe to do so. I contacted HSD immediately to discuss my issues with the service and my daughter's safety that was promised by them. I only got a chat, who sent me a message that they were sending the issue to a safety department to review and they would get back to me. As of right now, I haven't heard from HSD. I am beyond frustrated and concerned about the service and their practices in training their driver's. You can't provide a service that specializes in transporting unattended children and have the safety measures that were put in place to protect these children, ignored by the driver's. If I wasn't there or available in all of these instances, my daughter would've been stranded, not taken to school or had great difficulty trying to navigate these issues on her own. I work and employed this service out of necessity, due to my work hours and for a sense of peace & security in getting my child to and from school. This is not working out the way I expected and I don't recommend the service to parent's looking for a safe, reliable way to get their children to school or activities. UPDATE: AFTER COMPLETING THE REVIEW ABOVE...THE DRIVER WHO PICKES MY DAUGHTER UP THIS AFTERNOON DIDNT KNOW THE PASSWORD AND CLAIMED HE COULDNT FIND IT IN THE APP, EITHER. I TILD HIM TO CALL SUPPORT AND AFTER 10 MINUTES, HE MAGICALLY FOUND IT. IM OVER THIS SERVICE! read more

Well this is only for folks who have fixed schedules. Found out that they have absolutely zero flexibility outside their 6 hr schedule ahead, can't provide service for those that are SOL when rides fall through. read more

I am a parent, and our school uses them when kids attend different campuses. Their process to get drivers to pick rides is very unreliable. The drivers frequently cancel at last minute then hour kid is stranded. It takes HopSkip forever (45, 60 or even 90 min) to organize another driver and the students miss class. That's particularly frustrating when they prepared for a presentation or exam and miss it and have to go through all the anxiety and stress again. Do not rely on this company. They need to fix their processes first and significantly improve response rate and timeliness of their rides. read more