Elliot Whittier STOLE $2,000 from me WHEN they told me IF MY MORTGAGE Processor found their flood…read moreinsurance exceeded industry premium allowed to approve my loan, they would REFUND me the $2000. Well, all mortgage companies rejected their gouging premium and I FOUND Rizzo Ins. Revere, MA provided industry standard flood insurance for hugely BELOW Whittier, and mortgage co. APPROVED MY LOAN. Elliott Whittier, after I ALREADY GAVE THEM $2k OVER the annual premium amount which they said they would refund if I did not get approved by mortgage co. and close with my current home, AND ELLIOTT WHITTIER STILL RETAINS THE $2k they stole and said they would refund me. I'm confident their transactions are illegal. DO NOT DO BUSINESS WITH THEM. I am a widow living on a fixed income and THEY KNEW THAT. Not sure how they sleep at night. STAY AWAY. THEY WILL STEAL FROM YOU TOO. Attorney General is investigating them,now. We know the outcome but, everyone should know them.

I'm not one to write reviews. I am very impressed with the…read moreservice on my auto insurance with this agency and Plymouth Rock. Customer service rep-Erica Citro was a delight to do business with. Anytime I have a question or need assistance regarding my policy, she always responds on a timely manner. Upon every renewal (been with for 3 years) she advises me on discounts I qualify for and anything to save a few bucks. It makes me feel great & appreciated that she's keeping an eye out for my benefit as an insured. I am fully confident when I recommend this agency.

My insurance agent was bought out by Kaplansky so got them by default. Never received notice or…read morecontact from them that they were my new agent . Only found out when I called my insurance company. When I called it was the most impersonal call I have had with a person ever. When I told the person I did not like the system they hung up on me. There is no assigned agent to build a relationship with. Truly got the impression that they don't give a #$@!

The customer service from an Agent Theresa whom I was connected to when I called MAPFRE insurance…read moreto speak with my agent who is on vacation. I called to review my upcoming policy renewal. I was transferred to the above person. I inquired about my insurance policy increase. I was informed that people call all the time regarding the increase cost of their policies. The agent proceeded to talk to me as if she was upset. I inquired how they go about getting the new rates. The agent informed me that they have various ways. When I inquired if rates for customers who have not had accidents and vehicles that are garaged with low mileage are rated. She was very condescending and spoke to me as if I was a child. I asked her several times to please try to understand that I just wanted to know how and why my rate was approaching 3000 dollars. She was rude and informed me that her coworker was listening. She was terrible and at the end informed me that she would review my policy and call me back and hung up. Customer Service appears to be a thing of the past. My husband was in complete shock at this agents behavior. I tried to explain to the agent that I just wanted know how and why my rates went up to almost 3000. Be very careful when calling this company.

I called around to several local insurance agencies looking for a business policy. James O'Connell…read moreInsurance took my information and, within an hour, had my quote ready. 1 day later, I'm completely covered. On top of that, both James and Jackie were very pleasant.

Leslie is fabulous. Anytime I call, she erases any anxieties I have about purchasing a new car,…read moreinsurance question, etc. All paperwork is completed with absolute efficiency and care. Personalized follow up emails and phone calls are a constant reminder of why this local agency is simply the best. Been with them for almost 5 years now! So glad I found them!

Bit of a mixed bag over the years. We were doing business with an agency in Needham. Kaplansky…read moretook over the accounts and we've stayed with them so far although as of late I am having thoughts of moving my business. I've been doing business with this office for over 30 years. When we were purchasing a house from the builder, he kept moving the closing date around, Each time we needed an updated insurance binder. That may be a simple thing to do perhaps, but the people in the Needham office took care of it with no issues. They made sure we had what we needed. Excellent job. The worst issue I had was when the wrong driver was assigned points in an accident. Also, according to the paperwork the same driver was driving both cars in the accident. The Needham office was unable to fix the problem. I could go into the gory details as to why but its irrelevant. Two different people in the Needham office were unable to resolve the issue over 3 years. They would stop looking at it unless I prompted them with a phone call. I somehow got in touch with Nilda in the Cambridge office and she was able to figure out why this was going on and knew exactly how to fix it. Can't say enough good things about Nilda. Unfortunately she is part time. She actually remembered the original agency I started with(my cousins). Overall, the Needham office has been lackluster in solving problems. Another time I called up to get changes done to my insurance and the person(yet a third person) that was helping me seemed excellent, until a long weekend happened and she simply dropped my matter. I had to call up to get her started on it again and I had to remind her what it was she was working on. She had forgotten our discussions entirely until I prompted her. The other negative is that most insurance companies and agents will proactively ask you questions to try and get you the discounts appropriate for you. eg. Good GPA driver, driver lives more than 100 miles from home...etc. Every year I have to call up and play twenty questions with someone in the Needham office to get them to apply the proper credits/discounts. I feel like I don't have an agent as I am doing all the work. My wife and I were outright thinking of leaving Kaplansky. It occurred to me today that perhaps I should just contact a different office and have someone there do the work. I might try this before I leave. I'm uncertain.

I have been a customer for over 20 years, since they were Lexx insurance. I recently had a terrible…read moreexperience with the Concord office. It's taken them over a month to move offices. In the meantime I've been trying to get in touch with someone to go over my policies and make some changes. No one will call me back. Not Taylor, not Sean the office manager...I even tried to get an appointment at the Cambridge office and no one called me back. It's pretty obvious they don't want my business. I'm in the process of changing agencies. I don't recommend them at all. So almost immediately after posting this review I got a call. The next day I had an appointment in the office and we went over everything and they ended up saving me a few hundred dollars. Great. Fast forward to this morning . I need a home owner policy for another property. After several attempts at calling I finally got someone. They took my information and said someone would call me back in 20 minutes. It's been several hours now and still waiting. I'm unable to get anyone on the phone despite repeated attempts. It's like they don't want/need my business. I'm sure I'll get a call after I post this. Really sad it has to come to this. Oh and I also stopped by their Concord "office" since it's on my way home. Lights out and locked up tight at 4 pm.

Terrible customer service. We created a living trust for…read moreour property and assets. The deed was updated to the name of the living trust. I asked the agent in this office to update our policy to reflect the deed, and send me the updated policy. A week later she said she's still working on it. One more week later and I leave a voice mail to please contact me about the change. No reply. I called the office, was transferred to voicemail, which is full, so decided to visit but no one is there today (see photos). I called MAPFRE to see if the policy was ever changed. They said it is still in the original name. They said I can change to another MAPFRE agent and continue with the same policy. Will do, service could not possibly be as bad as with this office.

I reached out to Tom McMullin to inquire about an auto insurance quote because I felt my insurance…read morecompany was charging me too much. Tom responded almost immediately and by the time we were done I not only had a lower monthly payment but we added on renters insurance for the apartment I just moved into. Tom was friendly, helpful and answered all my questions. I will absolutely be a long time customer of Kaplansky insurance.

I attempted to cancel my homeowners insurance and I was stonewalled for 3 weeks. Every phone…read morenumber: Every email: Every conversation led to a complete dead end. I strongly recommend avoiding Geico and working with a locally run insurance agent.

Jim was very professional and patient while helping me understand my options. He took the time to…read moremake sure I was getting the coverage I needed and was able to save me money at the same time. I highly recommend reaching out to him for a quote! You might be surprised how quickly and easily you can save yourself a few bucks on your insurance!

I contacted my agent Chelsea several weeks before my condo policy expired to shop around for…read morequotes. It took several calls and voicemails to initially get in touch with her and then once we finally got in touch, she told me she needed a few days to seek out quotes. I followed up a few days later and she said she was awaiting quotes and then I never heard from her again despite numerous follow up calls and emails on my part. Incredibly disappointing service and I intend to move my policy elsewhere.

I've been a loyal customer since 1997 best staff, best service. Have not had an issue in the last…read more27 years, don't expect that to change.I would like to specifically recognize Melissa Davenport as a fantastic woman, who always gets the job done.

When I moved to the area, I was desperate to find a local insurance agent simply because the…read moreservice such companies provide is so much better than trying to find affordable insurance options on my own. On a friend's recommendation, I visited Gemini and was greeted by the ever-helpful Cathy. Because I was moving from out-of-state, and being that Massachusetts has some unusual practices related to registering and insuring a vehicle here, I am extremely grateful for the service Cathy provided. After gathering basic biographical information, she contacted an insurance company to discuss the special circumstances that may relate to my situation. Before leaving, I knew precisely what documentation the insurance company needed, as well as what the state required, avoiding numerous trips to Gemini's office or to the Registry. As an added bonus, Gemini employs someone who makes regular trips to the Registry on behalf of their customers. Being able to pick up my license plates at Gemini's office, rather than wasting hours at the RMV, demonstrates the company's emphasis on customer service and has earned them a customer for as long as I live in the state.

When in the process of purchasing my first car, a few years ago (like 4-5) ,I was forwarded to this…read moreinsurance agency by the dealership so I could get a good deal on my car insurance. I arrived there and all of the paperwork was ready for me to sign. Everything was clearly written and explained and the entire process was very quick because of that; and that's a good thing because like most people, I hate doing administrative work of any kind. More recently, after moving to Somerville, I decided to see if I could switch car insurances and save a boatload of money. I called Gemini and they took care of everything over the phone and by mail. They swapped my insurance company and found me a cheaper deal since the state of Massachusetts opened up the prices for competition. It was again a flawless process. They are conveniently located in Davis Square, right next to JP Licks, are easy to reach and professional. Just keep in mind that they aren't an insurance company, but are an insurance broker.