The on line check in process is bad!!! The young lady at the…read morereception area is very cordial and tries to be very helpful. They want you to down load everything but do not have a WiFi connection in this facility????? I witnessed so many elderly patients trying to check in and having major problems with the on line process???? I have tried numerous times to log in myself and it doesn't recognize my phone number with patient info???? Wait, wait, wait, if I ran my business like this office does we would have been OOB, in less than 6 months. The Staff does their best I believe it's just over booking , check in processes changing and lost records. Checked In at 11 am for 11:15 Appt, it is now 12:30??? Did everything on line but one thing, didn't download my Drivers License???? They took my Co-Pay with "NO" Delay-Interesting, Right? Parking lot is in terrible condition, needs repair and surfacing badly. The reason for the 3 Stars is for the staff, ( the young lady at the front desk was assisting an elderly couple which I really respected-Nice Job) but something needs to change in scheduling, Check In On Line and being seen by a Dr. once checked in-50/60 time delay is not the way to run a clinic.

On September 9, 2025 I was scheduled for an appointment on March 10, 2026. On March 5, 2026 the…read moreoffice called and CANCELLED the appointment; rescheduling for JUNE 8, 2026. THE RESCHEDULING OF APPOINTMENTS AND LATE NOTIFICATIONS ARE CONSTANT WITH THIS OFFICE. Other reviews are constant with the same issue and it has never been corrected. Should you schedule an appointment you will most likely suffer this abuse. It should be noted that the Academic Urology & Urogynecology of Arizona website DOES NOT OFFER A REVIEW TAB.

Listen to all other reviews and stay away from this office. Doctors are great, it's unfortunately…read morethe office staff that is lacking. Extremely rude, unprofessional, and uncommunicative

Worst place ever and the Dr doesn't even care, do not waste your time here. Showed up 10 mins early…read morefor 4pm appointment, at 4:30pm the receptionist closes the partition leaving me sitting there in the waiting room, I wait for 10 minutes to see if they are coming out to say something or get me but never do. I knock on the partition and ask if I need to reschedule and they ask why??? Because it's 4;40pm appointment was 4pm. Then they say yes oh just a minute, we suddenly have time for you. Wait another 15 mins for the Dr. Never a word about the wait time or anything. Dr said he would write a prescription and few days go bye and no word on the prescription so I called the office and they said there are no notes from the Dr about any prescriptions and that you said you where ok with your symptoms???!!!!?? What in the world??!!!!!???? I wouldn't be going to the Dr if I was ok with my symptoms. Worst experience ever. No one cares, smells like urine, just stay away from this place. I would give negative stars if possible.

Dr. Friedman is the best. She made both my mom and I really comfortable about my sons surgery. She…read moreexplained everything she was going to do to him. 15 minutes into his surgery she came out and told me that his surgery was a little bit more extensive than she thought. I will highly recommend her to anybody who is in need of a urologist.

I posted a review of this Arizona Preferred Surgeons & Dr. McClary, 2+ years ago. And still today,…read moreI have nothing but the utmost respect for ALL the surgeons within this practice. As well as the staff. They all mean the world to me. They saved my life (more than once) in so many ways. Not just with my health, but the emotional overcoming of what I experienced. They have ALL (from front desk to MA's, to PA's, NP's, Surgeon's, Office Manager, etc.) touched my life and my family's life. I am a 36 year old wife with four beautiful children. My two oldest (daughter & son) are old enough to remember the "me" I was before all the surgeries and hospital stays. Which I spent more time in the hospital than I did at home. The older two children can remember every moment of every scary experience. Even one's that I myself am unable to remember. But my two littles, (daughters), don't remember the days that mama was able to hold them and sing to them, and do any & EVERYTHING with them. They don't know their mom who wasn't sick. But they are all four just amazing human beings. My husband had to go from being the fun dad to being the "do it all" daddy. And he's been wonderful about it. I still need to have a few more procedures and haven't been doing well lately. And there is not another surgical office that I would trust with my life, than this office. I'm a high-risk patient, and Dr. McClary is my most trusted surgeon and human being in general for my complications. But I have had the pleasure of seeing all the physicians within this practice. And I would recommend ANY & ALL of them! My anatomy is just a bit different than others lol! And Dr. McClary has been there from the start of me becoming a higher risk patient. Thank you to all who have read this, if you made it this far ! And thank you to Dr. McClary, along with THE entire staff! Everyone! Thank you, thank you!

AVOID. Lost referrals. Deny they accept insurance. They call me RE: referral - oh do not accept…read morethat insurance. Oh we operate multiple businesses here. Other biz accepts that insurance. Appointment goes OK - DOCTOR IS GREAT. Incomplete orders to medical facility. No pain meds @ Rx - another follow-up. Another call to schedule follow-up appointment - forgot to schedule. Unsure if this is "in play" here, but more and more medical practices are nothing more than shells macerating for some conglomerate. Doctors are employees without any ownership or oversight for the staff. Staff turnover is horrific with least cost apparent. There is a valley urology multi-location practice than worse than this. But my opinion a race to the bottom.

Just about the worst Front Office Staff in ANY Doctors office I've ever gone to!!…read more Dr. Chung is a great and caring Physician, his staff is the most unprofessional Staff in ANY office in the valley. I'm finding another Dr, even if I have to go across the Valley, I don't have to deal with being treated poorly by staff!! Too bad, I REALLY liked Dr Chung and I will miss him. NOT happy with this experience. When finding a Physician, the staff is as important as the doctor. A bad staff like this can ruin a practice!!

Maybe the most unprofessional office staff I have experienced. The front desk acts bored and…read moresurley, not willing to offer any assistance or communication or feedback. Often times the front desk is argumentative and not at all helpful, Dr Hansen is a good physician, but he is no longer at this practice which leaves me up in the air about surgery follow up. This is unacceptable as a patient. I have been trying for over a week to get a prescription renewal and no success. My pharmacy has also requested a new prescription refill twice and has not received a response. Needless to say, I will be seeking a new doctor and practice.

He was professional, but friendly during my Husbands appt this past May 2015. Procedure was quick,…read morehe explained things well & didn't leave my husband sore! :) I'd recommend him. Only thing I didn't care about it the office's follow-up on the semen sample. We need to know if he's in the "clear". ;) I'll be calling the office for the 2nd time tomorrow. We've been waiting for results for 1.5 months now. Someone in his office dropped the ball. But he is good. I recommend.

Best doctor in America. He is honest, he is truly good doctor. Amazing. Doctor not only helps me…read morebut also to my husband. Some people writing bad review about office job or front desk, but I'm writing about the quality of his work, he is a mediation! Smart doctors don't have time for talking, talk is cheap - better results after operations! And he is the one smart talented doctor. I'm foreign and I moved to Arizona for help from Dr. Roscoe and he did help to us. .

I've seen Dr. Tay several times over the past six months for prostate cancer, and my experience has…read morebeen very different from some of the other reviews I've read. While most people seem to agree that he is extremely knowledgeable--and I do too--I've also consistently found him to be pleasant, attentive, and willing to take the time to answer all of my questions. In addition, every staff member I've interacted with has been polite and helpful, and my appointments have all run on or close to schedule. Overall, I've had a very positive experience.

Dr Tay has handled our career for 6 years. He forgot to…read moredischarge my husband firm the hospital. I had a followup from surgery waited in exam room 2 hours so I left. I had a trial surgery PA removed devices implanted in me. Dr Tay didn't even pop in room to check things out. Scheduled for pre op before permanent surgery. Again I waited an hour and in comes PA. Why would I want to see PA. Hes not cutting me open inserting foreign objects in my body or closing me up. I NEEDEDTO SEE SURGEON. I went back the next day. Spoke to Dr Tay re.inded him of above message and he told me maybe I need to see a different urologist. That wasn't what I wanted. Very disappointed with him.​

Got an appointment in a half hour. Had bronchitis. Got antibiotics, couldn't give me a strong cough…read moremedicine. So after 5 weeks of coughing gave myself a hernia. If they were to give me robitussin w/codene it would have prevented the hernia. Also didn't want to take my suplimental insurance until they billed me $90 and I told them for the 3rd time I had the extra insurance.

I have noticed in the past 2 years, Banner Health Center in Sun City West, has gone way down…read morehill..Many Doctors left, now they lack Physicians. The Staff I would say 80% are INCOMPETENT, to do their jobs!! The Staff, makes excuses, it is LIE after LIE.. The Supervisors, LIE..they have an Answer for every Complaint. The Care is minimal. I go there for RX refills. a Physical consists of listening to the heart, looking in your ears and mouth. That is a complete Physical. I have to call REPEATEDLY to get a RX, or to leave a message..I asked for a letter and now it is 3 weeks, and have not received it.. I think they are all in FLOAT mode and on something. Del Webb Hospital is no different. INCOMPETENT.. IF you have no knowledge of your problem, I suggest you read up and find out for yourself what is needed. Minimal Care, AWFUL STAFF !!!!!!!!!!!!!!

We were taking my Dad regularly to the office on Thunderbird but all appointments are at this…read moreoffice apparently. It's far from our houses and not easy to take the time to go to all his appointments when we work full time. This office cared nothing about us or our time. Because of a lack of their preparation for my Dad's appointment, we were turned away after waiting for about 45 minutes. The staff at the front desk and MA were both very matter of fact about it all and unwilling to take responsibility for their mistake . I believe this sort of thing reflects on the doctor. We have appreciated Dr. Hansens's care in the past, but if staff is afraid of him finding out they missed something, that's on him. We will not be bringing my Father back. There are too many other, closer doctors who are caring and have trained staff properly. I do not recommend going here.

I took my hard to please, 80 year old father in to see Dr. Hansen for some ongoing issues and a…read morelong history including prostate cancer. Dr. Hansen won my father over by listening intently to what he had to say and developing a plan very quickly. My father became a regular patient of Dr. Hansen's and he looks forward to each visit.