The on line check in process is bad!!! The young lady at the…read morereception area is very cordial and tries to be very helpful. They want you to down load everything but do not have a WiFi connection in this facility????? I witnessed so many elderly patients trying to check in and having major problems with the on line process???? I have tried numerous times to log in myself and it doesn't recognize my phone number with patient info???? Wait, wait, wait, if I ran my business like this office does we would have been OOB, in less than 6 months. The Staff does their best I believe it's just over booking , check in processes changing and lost records. Checked In at 11 am for 11:15 Appt, it is now 12:30??? Did everything on line but one thing, didn't download my Drivers License???? They took my Co-Pay with "NO" Delay-Interesting, Right? Parking lot is in terrible condition, needs repair and surfacing badly. The reason for the 3 Stars is for the staff, ( the young lady at the front desk was assisting an elderly couple which I really respected-Nice Job) but something needs to change in scheduling, Check In On Line and being seen by a Dr. once checked in-50/60 time delay is not the way to run a clinic.

On September 9, 2025 I was scheduled for an appointment on March 10, 2026. On March 5, 2026 the…read moreoffice called and CANCELLED the appointment; rescheduling for JUNE 8, 2026. THE RESCHEDULING OF APPOINTMENTS AND LATE NOTIFICATIONS ARE CONSTANT WITH THIS OFFICE. Other reviews are constant with the same issue and it has never been corrected. Should you schedule an appointment you will most likely suffer this abuse. It should be noted that the Academic Urology & Urogynecology of Arizona website DOES NOT OFFER A REVIEW TAB.

Just about the worst Front Office Staff in ANY Doctors office I've ever gone to!!…read more Dr. Chung is a great and caring Physician, his staff is the most unprofessional Staff in ANY office in the valley. I'm finding another Dr, even if I have to go across the Valley, I don't have to deal with being treated poorly by staff!! Too bad, I REALLY liked Dr Chung and I will miss him. NOT happy with this experience. When finding a Physician, the staff is as important as the doctor. A bad staff like this can ruin a practice!!

Maybe the most unprofessional office staff I have experienced. The front desk acts bored and…read moresurley, not willing to offer any assistance or communication or feedback. Often times the front desk is argumentative and not at all helpful, Dr Hansen is a good physician, but he is no longer at this practice which leaves me up in the air about surgery follow up. This is unacceptable as a patient. I have been trying for over a week to get a prescription renewal and no success. My pharmacy has also requested a new prescription refill twice and has not received a response. Needless to say, I will be seeking a new doctor and practice.

Listen to all other reviews and stay away from this office. Doctors are great, it's unfortunately…read morethe office staff that is lacking. Extremely rude, unprofessional, and uncommunicative

Worst place ever and the Dr doesn't even care, do not waste your time here. Showed up 10 mins early…read morefor 4pm appointment, at 4:30pm the receptionist closes the partition leaving me sitting there in the waiting room, I wait for 10 minutes to see if they are coming out to say something or get me but never do. I knock on the partition and ask if I need to reschedule and they ask why??? Because it's 4;40pm appointment was 4pm. Then they say yes oh just a minute, we suddenly have time for you. Wait another 15 mins for the Dr. Never a word about the wait time or anything. Dr said he would write a prescription and few days go bye and no word on the prescription so I called the office and they said there are no notes from the Dr about any prescriptions and that you said you where ok with your symptoms???!!!!?? What in the world??!!!!!???? I wouldn't be going to the Dr if I was ok with my symptoms. Worst experience ever. No one cares, smells like urine, just stay away from this place. I would give negative stars if possible.

Got an appointment in a half hour. Had bronchitis. Got antibiotics, couldn't give me a strong cough…read moremedicine. So after 5 weeks of coughing gave myself a hernia. If they were to give me robitussin w/codene it would have prevented the hernia. Also didn't want to take my suplimental insurance until they billed me $90 and I told them for the 3rd time I had the extra insurance.

I have noticed in the past 2 years, Banner Health Center in Sun City West, has gone way down…read morehill..Many Doctors left, now they lack Physicians. The Staff I would say 80% are INCOMPETENT, to do their jobs!! The Staff, makes excuses, it is LIE after LIE.. The Supervisors, LIE..they have an Answer for every Complaint. The Care is minimal. I go there for RX refills. a Physical consists of listening to the heart, looking in your ears and mouth. That is a complete Physical. I have to call REPEATEDLY to get a RX, or to leave a message..I asked for a letter and now it is 3 weeks, and have not received it.. I think they are all in FLOAT mode and on something. Del Webb Hospital is no different. INCOMPETENT.. IF you have no knowledge of your problem, I suggest you read up and find out for yourself what is needed. Minimal Care, AWFUL STAFF !!!!!!!!!!!!!!

he is the worst doctor I have ever been to ,!,,,,, after prostate surgery I got sepsis and in his…read morepost op he said"oh that's just a bacteria infection!,,,, that I am still fighting the side effects. Run. as fast as you can from dr Butcher I think he took the hippo cash ic oath. Ron wallace maricopa az

The quality of care and Dr Patel is great, he is caring and makes it easy to understand the plan…read moreof care.

Recently I had a urology problem and I was sent to Arizona Urology Dr. Aditya Srinivasan. He was…read moregreat and took care of my problem and I want to thank him for that. He is very easy to talk too and he explained everything he was going to do to make my life better. Also the office at 2902 W. Agua Fria Fwy in Phoenix was very caring. Excellent office!