Arizona Crane & Rigging was contracted by my HVAC technician to remove an old roof-mounted A/C unit, and move a new unit on the roof. They did 2 separate visits since I had a roof coater come and paint the area inbetween visits.
On the second visit, the operator veered the truck slightly off my driveway, which caused a tremendous amount of pressure on the edge of my driveway, damaging and loosening many pavers, including those on the edge that were set in concrete. This was negligence on the drivers' part, in my opinion. My HVAC technician witnessed the whole thing.
When I called this company and asked them to reimburse the cost of repair, I first reached the receptionist who said that the owners were out of town and would come by to inspect the damage when they returned. However, the owners did not come by to inspect the damage, but merely reviewed the photos/video I took of the damage and then summarily denied any responsibility, stating that I signed a waiver that exempted them from being accountable for damage. However, it was my HVAC technician who signed the waiver on the day the driver damaged my driveway, and obviously my HVAC guy does not own my house.
When I tried to explain my case, the owner was extremely dismissive of my point of view and, in my opinion, outright rude. During our phone call (which was recorded), he tried different avenues to deflect the fact that the crane operator was negligent in driving and dismiss my concerns. This included blaming the paving company for their work despite the fact that several of my neighbors also have pavers and their edge pavers are also set in concrete the same way (by different contractors), and that I had these pavers for a year without any issues with large vehicles such as UPS/Amazon delivery trucks. He also fell back to the "waiver", which, again, was not signed by me. I wouldn't even have a choice but to sign it anyway, because otherwise the operator wouldn't have performed the work.
Then he tried to dismiss my claim by saying that it was an easy fix that he could do for free with only 1.5 hours of time, and because of this he would not comp me the ~$475 my paving contractor quoted for repairs. This was directly contradicting my paving contractor who stated that numerous pavers would need to be replaced and re-concreted.
The owner also accused me of being rude to his receptionist as another reason to dismiss my claim, which I found extremely ironic considering his conduct during our phone call. The most inflammatory thing I said in my call to his receptionist was that from my perspective, I felt like the owners "did not give a s***" because they just summarily dismissed my claims. I think anyone who has their driveway damaged by a vehicle would have the right to feel the same way I did. In no part of my conversation with the owner was I rude. However, the owner abruptly hung up on me as I was trying to make a counter-argument. And I'm the rude one?
I'm paraphrasing the content of my conversation with the owner, and of course this is all my opinion, but it's really disappointing that these folks would rather screw me over with their driver's negligence rather than make an effort to make things right. Instead they just shugged their shoulders and fell back on their "waiver".
I would never recommend using these guys. I hope the $475 you saved was worth it. read more
