July 2013 purchased refurbished computer. Went to pick it up and was informed they sold it to…read moresomeone else. Well when did I get my promised refund, never, not et. The first computer went in and came out in worse shape than it started in. purchased refurbished computer, was promised upgrade and then these guys sold it to someone else. that's illegal, selling 1 item to two different people. Promises in writing to refund my money, haven't been fulfilled. I am retired, on fixed income and cannot afford to lose hundreds of $$$. Will not recommend this business to anyone. IT IS NOW MAY 2016, ALMOST 3 YRS OF THIS ISSUE. ANOTHER YEAR HAS GONE BY. STILL HAVEN'T RECEIVED MY PROMISED MONEY RETURNED TO ME. WILL KEEP THE WORLD UPDATED.

If I could give no stars I would! I brought my computer here for a simple wifi card fix. When I…read morereturned, apparently the guy who was working on my computer became incarcerated and it was a violation to enter his portion of the building to retrieve my computer. I've been going round and round in circles with two guys. The guy who was incarcerated got out and then informed me that an assistant who used to work for them got upset and stole a ton of equipment. Not my problem! Needless to say after driving back and forth across the valley and getting the run around a billion times, they finally agreed to replace the computer. When that date and time came, no one was anywhere to be found. More time went by and I called before I drove over and the two main computer repair guys were ghost. By this time, I was prepared to serve them and take this to court. Beyond ridiculous. They then agreed to give me cash. Ok I'm fine with that, but wanted to low ball me, telling me my device depreciated and some wholesale BS! Again, not my problem! Words can't describe how infuriating this is and the biggest inconvenience. Avoid this place at all cost!!

Worst customer service my family has ever experienced. My son brought his computer here for repair…read moreand after a month of trying to find out the status of the repair, he either received the run around or no response AT ALL - by telephone or when he appeared in person at the place of business. After we both called several times (with no response) to ask them to not perform any work on the computer and simply return it, a text was immediately received when we threatened legal action. Both my son and myself received nasty responses. This is no way to do business! I was appalled at their inability to communicate with their customers. He did finally receive his computer back but with the wrong charger.

I gotta say best computer repair place I have been too. All the other jackwagons want to rip you…read moreoff but I could tell they just wanted you to leave with a sense of comfort. I went in talked to Nick and he helped me out. Let me have the bad news very gentle that my motherboard was fried, but offered a 1 to 1 replacement and I was out of there with no problems. Would recommend and go back again.

Mike was great to work with. He was up front with all the prices and was in constant communication…read morewith me. He stayed with in the budget discussed and gave me additional services, free of charge. Once the work was completed, he thoroughly explained all of his work and gave advice on how to properly maintain my gaming machine. He was always polite, respectful and demonstrated high levels of expertise. I would highly recommend him.

Short story: I paid them $300 to get a gaming PC back up and running. It broke again within a…read moremonth. Same issue. He agreed to repair it under warranty, but after multiple weeks, and additional expense, they weren't able to fix it. When I lightly pushed back about the delays the owner threw a tantrum and told me to come get my machine but he was only giving me back half the money. I'll spare you all back-and-forth details but scroll through the reviews here and see how he responds to negative feedback. He's dismissive and lacks maturity. That's him. That's what you get. If you're cool with that type of behavior, have a computer issue that's easy to solve, and lots of time to get it solved, then AIT could be a good fit for you. If you want a professional that can confidently solve your issue in a reasonable amount of time, then you might consider other options. Edit: Look no further than the owner's rambling response to this review for evidence of my points above. Zero accountability, its always someone else's fault he wasn't successful.

Computer was inoperable so they transferred data from the hard drive to a new laptop. Done quickly…read moreand completely.

I had these guys do some work on my pc. It was a mess. They took it in and fixed all my problems…read more My system is much faster and I am happy I didn't have to buy a whole new computer. They gave me honest advice and a smoking price on getting my system running better. I have had no problems since I received my computer back. I will only use this company from now on. I am all for supporting local businesses and HONEST businesses. NO more over priced geek squad for me!!! Nice guys, great service and awesome rates!!!!

Highly knowledgeable and professional. But most importantly, very personable! I'm accustomed to…read moretech service pros returning to trouble shoot their own work, but not Tekkie Teks. They get the job done right the first time. Highly recommended!!

Lorenzo seems very knowledgeable and got my pc back in 1 day. though very basic operation. when…read moreisues started again. he would not return a single call. over a month later, a text to him refering to a possible bad mark on yelp got him to attempt to get in touch 1 time. (i had switched phone service) ended up going to another tech. when pc got corrupt in another month tried to get ahold and got same run around. Too busy for my business and too sensitive when trying to get him to do as he suggested. Alot of knowledge to busy to help himself succeed. dont waste your time!

Rambling below. . …read more So, I had an issue with an ethernet adapter after installing the latest update from Microsoft which caused two pieces of equipment to lose their connection. I connected with Microsoft support and they spent 45 minutes via chat to having me reboot 4 or 5 times. Then, one tech told me I needed to restore a previous state, said it would take 30 to 45 mins. After 4 hours of restoring, I came to the conclusion it was NOT going to restore and shut it off (even though the screen displayed Do Not Turn Off. Frustrated, I used some other online services, they could NOT figure it out. I reached out to some other local companies on Yelp. They seemed more interested in telling me what their fees are and how much more it could cost (even before talking to me). So, out of a bit of desperation, I start calling companies on Yelp. I connect with Elite Network Service LLC on the phone and Scott asks a few questions and he actually let me talk and tell him what I had done vs tell me what I should do without even hearing my issue. As I go into the ethernet adapter settings and tell him what I've done, what I had been entering, and what was NOT being 'stored/saved' when I attempted to save it, he responds, "It's because of the IP address number (on each machine) was NOT matching the Default Gateway sequence. In a few minutes, he was able to find something so BASIC that EVERYONE missed. My advice for you, call Elite Network Service LLC the next time you have an issue. He helped me without even discussing his pricing. Why? Because he wanted to see if he could help me first. When I asked him what I owed him after he found the solution, he said I could pay his basic fee, which was WELL WORTH IT! So many people represent themselves as EXPERTS and are so PROUD of themselves they do NOT even let YOU talk or explain the situation, because they have already jumped to conclusions. I was so impressed with Scott and Elite Network Service LLC, I got him a Sumarka bottle. If I could give him 10 STARS, I would.

Scott Webster came to our rescue and delivered quality IT services even in the midst of the mess of…read moremoving into our new shop. He goes above and beyond in delivering exceptional service at a reasonable price. I highly recommend Scott!

I have actually used this business several times and always with great success. They are friendly,…read moreknowledgeable, quick and reasonably priced. They have been in business for over 35 years. That tells you a lot.

Went to him 3 separate times for same issue and he couldn't figure it out. took it to someone else…read morethey figured it out in less than 10 minutes. charged me 90 bucks to clean my pc pretty much and didn't even do that. looks the same as when i dropped it off to him. when i asked him about it started getting upset and confrontational.

Prompt, knowledgeable, patient technician setup my new laptop and showed me how to use it...I am a…read moretechnically challenged retired lady who really appreciated his clear and patient instructions

I called these people to help with computer issues and was told I need psychiatric help. Really! I…read moretold him that we were having malware problems and can't find the source. He told me he can't help me. Who are you suppose to call when this company actually advertises that this is what they do. All he said was to change the passwords on everything and I told him we did that but there is still something hidden somewhere because it keeps reinfecting other items like the ipad (which is brand new). I'm glad he basically pushed me off the phone because I don't want a condescending person in my home. Will tell my friends who not to use especially my realtor friend who spreads the word about services in her monthly newsletter.