Summary: If you're in need of only a general cleaning every six months, happy to pay well in advance for whatever the front office tells you to prepay, and have a schedule such that you can easily plan 3 months in advance for a part time dentist, then this may be an ok office to choose, in my opinion.
Based on my 1 year interaction without this office:
Pros:
1- the dentist, when available, is easy to understand and explains procedures in the appointment well.
2- the dentist has some pretty cool tech gadgets to mold fillings that fit really well (not sure if that is standard, but it was the first time I had seen the technology in a dentist office)
3- this dentist did note he has some expertise in aesthetic treatments, which is ideal for veneer pts.
Cons:
1- high turnover ; there were new/replaced office staff and hygienists every visit, outside of the office manager, and the dentist. Biggest concern here was that any questions raised are deferred to the dentist or the office manager, making clarifications nearly impossible due to the bottlenecks created.
2- Poor communication between the dentist and the office manager; the manager required over 2000.00 of prepayment to schedule needed dental work, without providing me a treatment plan to understand the charge. I was assured that a treatment plan would be discussed by the dentist at the first appointment for work to begin. Three months later, the dentist's first appointment (after my infected tooth had fallen out!), he had no idea of the treatment plan the office manager had mentioned when $2000 was paid.
3- Poor Resolution of overpayments timely: Although an 8.00 amount due over one month resulted in a dunning notice to me, this office held $1700 of prepayment for services they did not provide for 4 months, nor even explain what the payment was actually going to cover. Ultimately, I had to file a dispute with my cc company for the refund to finally process.
4- VERY poor front office customer service. When attempting to schedule appointments, the response time would average 2-3 days, when attempting to close my account so I could use funds to go to another dentist, I respectfully emailed, called, and texted for 4 months, and never received even a courtesy response from the front office manager.
If you have a LOW-MAINTENANCE dental need, this is likely an ok choice as the dentist does a good job when he does actually have an appointment with a patient. If you have areas of concern (cavities, periodontal issues, like to understand what you are paying for, don't have lots of money to effectively loan, interest free, to your dentist indefinitely) or value a friendly and responsive front office, then there a several much better choices in the Layton area. read more
