I'll start this by saying that 8 out of 20 reviews (tripadvisor) that is 40% were not positive & in response to those "less than positive" reviews a VERY defensive response, full of excuses) has been left by the owner.... that says everything about how this business operates.
I bought a Groupon deal (9/11) and as soon as I knew my working pattern I tried to contact for an appointment. No response, phone not answered, no message service, no email address & no mobile number.
Eventually on 7th Dec I finally managed to make contact on 7th Dec only to be told they were fully booked, ie. NO AVAILABLE SLOTS until the end of December (so effectively waiting time is a month plus) this wasn't for a Saturday, I could have gone at 10am on a Monday morning....but no, they're "fully booked" until the end of the year. Fine I said, I'll ring back in January & hung up.
I then received a rude text saying I should not have put the phone down & to tell me that January was getting booked up too, so I'd better book in!!. lovely customer service there.......really welcoming.... wouldn't go there now if they paid me.
Interesting that there obviously IS a mobile number that they choose not to disclose to customers (good scam because that'll reduce the number of calls they accept & appointments they make).
So.... apparently 760 of these "deals" have been sold on Groupon, equating to 1520 hours worth of appointment time. The venue is open days for 8hours = 48hrs, so this is 31.5 weeks FULLY BOOKED.....just for Groupon.
Somebody hasn't done their sums & seen what they can accommodate so I suspect I'm not the only one who's going to have an issue trying to redeem their Groupon voucher.
And, although the voucher says "selected Saturdays" Groupon has advised this isn't valid & Saturday's are not available.
Read the reviews on Trip advisor, the owner has clearly decided to ride the Groupon Gravy Train.... and now, finding she is unable to cope with the "deals" she has sold, has:
Restricted access to anybody phoning to try to book
Overbooked so much the waiting time is now 4 weeks+
Realising this, reacted in a very aggressive/defensive manner to any less than perfect feedback.... particularly for Groupon customers....
Something she will likely live to regret, Groupon customers come for the deal & stay for the customer service.... or perhaps she has failed to grasp this concept about how to grow your business & retain customers so you can get full cost bookings & don't have to rely on Groupon..
Silly stubborn woman & such a shame as Manchester really is crying out for a really good ladies Hamam - so many people have now experienced them whilst travelling & loved the experience, I certainly did.... but this obviously isn't a good one....
I sincerely hope somebody with a modicum of customer service skills, and better business acumen opens a really top notch facility & steals this business opportunity right from under her nose.... read more